I have been trying for over a month to deposit my four bedroom VV Williamsburg unit to II. I did the deposit in late November or early December. I got an initial call and postcard from II that the week was not eligible. I called Vacatia/VV, and they said it was because my MFs were not paid, even though I had no balance on my account. The VV said it was because Vacatia was delayed in sending out the bills and that I could prepay it on the phone, which I did. It then showed as a credit on my account. The VV rep said I could have Interval redeposit, which I also did. I made an exchange into Saratoga Springs at Disney, which said pending. A few weeks later, I got another postcard from II saying my week was not eligible. I called both II and VV again. VV said it was fine and to redeposit. I did but then II cancelled my Saratoga exchange. I have since called VV and sat on hold for over an hour with no one answering. I sent two more emails that said they would be answered within 2 business days. That was two weeks ago. Still nothing.
I gave it one more try in case there was a delay in the system. I currently have a week pending for San Francisco for spring break. Yesterday, I got the dreaded postcard AGAIN. Both of my accounts are paid in full. I confirmed the week to deposit with multiple people. I marked the intent on Vacatia's website. I do not know what else to do. Has anyone had this issue? Or do you have a better contact at VV/Vacatia? So far, I'm not thrilled with the Vacatia buyout.
I gave it one more try in case there was a delay in the system. I currently have a week pending for San Francisco for spring break. Yesterday, I got the dreaded postcard AGAIN. Both of my accounts are paid in full. I confirmed the week to deposit with multiple people. I marked the intent on Vacatia's website. I do not know what else to do. Has anyone had this issue? Or do you have a better contact at VV/Vacatia? So far, I'm not thrilled with the Vacatia buyout.
