Is Madge OK?

[e.bram]

Who knows if there ever was a "Madge". Probably a faceless person in the PR dept. who happens to be assigned to the task. On the Internet you can be anybody you want.

 

[Aldo]

Who knows if there ever was a "Madge". Probably a faceless person in the PR dept. who happens to be assigned to the task. On the Internet you can be anybody you want.

She should've kept her job as a shrill for Palmolive dishwashing soap. Everybody liked her then.

 

[JLB]

Acutally there is/was, Madge being a derivation of her real name.

Who knows if there ever was a "Madge". Probably a faceless person in the PR dept. who happens to be assigned to the task. On the Internet you can be anybody you want.

 

[Fern Modena]

Who knows? I know. I was part of the original group who set up the "Ask RCI" section of the board, after a discussion with Madge (her nickname, a derivative of her real name) and some honchos at RCI. She didn't work in the PR department, she worked in customer service. She did have to have many/most postings approved, since she was representing the company as their presence on the board.

Even though there were restrictions on what she could post, I feel that her presence was very helpful. I appreciate her participation, which many times was under daunting circumstances.

That said, RCI does its image no good by ignoring the fact that they are no longer participating. Any statement would have been better than silence.

Fern

Who knows if there ever was a "Madge". Probably a faceless person in the PR dept. who happens to be assigned to the task. On the Internet you can be anybody you want.

 

[Aldo]

Who knows? I know. I was part of the original group who set up the "Ask RCI" section of the board, after a discussion with Madge (her nickname, a derivative of her real name) and some honchos at RCI. She didn't work in the PR department, she worked in customer service. She did have to have many/most postings approved, since she was representing the company as their presence on the board.

Even though there were restrictions on what she could post, I feel that her presence was very helpful. I appreciate her participation, which many times was under daunting circumstances.

That said, RCI does its image no good by ignoring the fact that they are no longer participating. Any statement would have been better than silence.

Fern

Fern,

If you say so, I'll give Madge the benefit of doubt. I gave her a lot of grief, because although she WAS often quite helpful to people, many of her answers were obviously baloney and she must have known this.

So, let's suppose she was a genuinely helpful and ethical person caught up in a real bad situation, employed by a completely unethical outfit and needing to toe the line because she needed the job. Lots of us have been there.

Now, working in Customer Relations for a company which doesn't give a hoot about it's customers has got to be real thankless task, no?

I want to guess that Madge finally got good and sick of her scene and got into some sort of major row or dispute with her bosses, and somehow is involved with an unemployment dispute or some other kind of litigation somehow.

THIS would explain the lack of any commentary whatsoever by either RCI or by Madge personally.

I can think of no better explanation for the total lack of commentary by them on this.

 

[SherryS]

"That said, RCI does its image no good by ignoring the fact that they are no longer participating. Any statement would have been better than silence."


I totally agree with Fern!

 

[brucecz]

I really think Madge really tryed to be as helpfull as she could given the circumstances she had to operate under.

I would like to personally thank her for the effort she put forth in helping correct some of the mistakes RCI had made with our RCI Points accounts.

I would like to thank the RCI supervisor Tamasha who yesterday helped give us the full 114,000 RCI Points that were promised to us when we deposited those weeks into into our third and smallest RCI Points account on July 20, 2007.

It took about about an hour or more to check the facts behind the RCI letter that we received yesterday July 27, 2007 stating that some of the deposits were rejected for a unknow reason on July 20, 2007, the same day they were deposited.

We first checked with Bluegreen and found out that they were all oked on July 24, 2007 but were not in our account as off July 26, 2007 when I checked that account.

Then when the Points were added to my account they shorted us 27,500 RCI Points that Rob the VC said we were supposed to get on July 20, 2007 when we talked to Rob about those Points per week worth in RCI Points before depositing them .

After a differant namesless VC said yesterday we would not get all of the RCI Points we were promised and we could not get our weeks back, I asked for a supervisor.

Tamasha was the supervisor that gave us the other RCI Points that we were promised on July 20, 2007. She was firm but as fair as she could under the circumtances.

Some of you may find this very interesting. When I said if they would not give me the full amount of RCI Points promised to me on July 20, 2007 for those 4 white October UDI weeks then, I wanted those 4 weeks back.

I said I would then rent those 4 weeks of ours that we were shorted on RCI Points by the VC on July 20, 2007.

They said that all of those "Crummy" 4 weeks had been already been exchanged for in 3 days or even less after they were OKed for deposit by RCI on July 24. So much for our flooding RCI Points with white weeks that have no value

Now 4 weeks for RCI Points at $26 per week comes to $104. They did not say if they were all used for week exchanges which would earn RCI at least $165 for a domestic weeks exchange or $630 plus the $104 depositing fee for a miminum earnings total of $734. If the weeks were rented and if none of the weeks were rented out for more that $165 they would still make $704.

If they we taken with RCI Points then the total would be lower but then RCI earned other monies from those Points accounts besides the exchange fees.

If they rented out for only $265 per week then RCI would make at least $1,030 off of those "Crummy" white weeks.

Of course if those were all exchanges then RCI Made monies off those other accounts in several differant ways.

So the lack of profit on our "Crummy white weeks" as inferred by some a week or ago is not really the valid reason behind the new rule annonced in 2007 for only 4 weeks for RCI Points from one resort being allowed per year in each RCI Points account.

IMHO it most likely the Points resort deleveolpers that were crying to RCI. But again that is just MHO. But why would RCI turn down a min profit of about $700 and 4 more weeks like that that were taken in less than 3 days?

There are a few resons why I do not volentarly pay the $5 ARDA request. IMHO it seems that the only time ARDA helps the timesharer is when it first and foremost helps the developer agenda or the delevolper image.

Bruce

 

[Keitht]

I really think Madge really tryed to be as helpfull as she could given the circumstances she had to operate under.

I would like to personally thank her for the effort she put forth in helping correct some of the mistakes RCI had made with .......

I agree, although I never had cause to get assistance from the support people at RCI have some form of access to the system with a little in-house support obviously helped some people at different times.
I asked about a company which claimed to be working for RCI. Madge initiated the investigation and I received an intial response from RCI saying they were looking into things. When I heard no more I again raised it with Madge and again I received an e-mail from RCI.
Although there was inevitably a lot of 'toeing the party line' in Madges responses on the board I still believe Ask RCI was a valuable resource to the board and should have been valuable for RCI as well. Regrettably, as many here have already said, the way this board has been treated speaks volumes for RCI's attitude towards its membership.

 

[Keitht]

We will rename the forum to something appropriate as there is far too much good information in there to remove or attempt to migrate into other forums topic by topic.

How about "Don't bother Asking RCI anymore. They've taken their ball and gone home"

 

[PerryM]

Carrots are good for the eyes and wallet....

You know maybe we should offer a carrot here instead of a stick.

What if we took up an offering, via PayPal, and just pay some II and RCI employee to answer questions. Say we pay them $50 for each question answered to our satisfaction. That could amount to a nice tidy sum over the years.

Is there a web site that allows for dead drops for exchanging information and cash? Something to think about II and RCI employees.

I’m serious here…I'd pay for some real answers to some of the questions I have - contact me if interested.

 

[happymum]

Any help from an expert inside a corporation is better then no advice/help at all.

Thanks Madge for your service to this website.

Well put. I feel that Madge did help to clarify RCI's position on various matters. I will miss having a venue to seek answers and clarifications.

I did not always like Madge's answers, or feel that she was able to give frank information, but I trusted her responses far more than the info I will get from a VC.

 

[Timesharemogul]

It's Deja vu

The customer communication person called me back and said that RCI has removed Madge from this obligation and do NOT have plans to reinstitute this program with her or anyone else in the near future.

I recall that prior to Madge, there had previously been another RCI rep who fielded "Ask*****?"-style questions...and she ALSO suddenly got relieved of this duty as well....that was so long ago it may have been on the pre-TUG (PRODIGY) timeshare board (where we also were introduced to Craig Urbine formerly of I.I.)
Coincidence?

 

[JLB]

I just stumbled onto this old thead.

As to the question asked, I suspect that Madge is much better now!

 

[Jimster]

Madge

The two times I asked Madge, I found her answers unresponsive and insulting. I am sure she probably did help others, but when it came to "hard" questions I found she had to parrot the company line. Maybe we could have a forum called "Ask RCI (but don't make the questions difficult)"?