Chat is as excruciating as a phone call! It took me 1 hour and 15 minutes! But at least I have a chat history of this tedium to ruminate over next time I feel the urge for self-flagellation!
Here, let me share my misery with you!
Yvonne M.(12/10/2019, 3:25:45 PM): Hello and thank you for contacting RCI! My name is Yvonne and I will be assisting you today. How can I help?
Me (12/10/2019, 3:26:00 PM): How do i deposit a week online?
Yvonne M.(12/10/2019, 3:26:15 PM): Each week must be deposited separately. To deposit your week online:
- Click on the “My Account” tab
- Click on “Weeks available to Deposit”
- On the new page, click the bubble next to the week you want to deposit
- Scroll to the bottom of the page and click on “continue”
- Fill out the deposit information and follow the two steps to finalize the deposit
Me (12/10/2019, 3:27:04 PM): I don't see any weeks available to deposit. But Twin Rivers I own has 2 weeks in 2021
Me (12/10/2019, 3:27:32 PM): How do I get my Twin Rivers weeks into RCI.
Me (12/10/2019, 3:28:05 PM): Last year I had to call and get it done. I saw the weeks then. But I don;t see them any more
Yvonne M.(12/10/2019, 3:28:15 PM): I can add the ownership to the account for you. May I have the following information:
Resort ID / Name
Unit Number or Name
Check in date of the deposit
Me (12/10/2019, 3:28:42 PM): Ok let me cut and paste.
Me (12/10/2019, 3:30:45 PM): Twin Rivers Resort
Resort ID: A946
300 Sterling Way
Fraser, CO 80442
USA
Me (12/10/2019, 3:32:30 PM): Twin Rivers
Arrival Feb-26-2021
Departure Mar-05-2021
Reservation # 737781
Status Pending
Room Type 3 Bd/2 Bath
Room # NY5
Me (12/10/2019, 3:33:20 PM): Twin Rivers
Arrival May-28-2021
Departure Jun-04-2021
Reservation # 738113
Status Pending
Room Type 3 Bd/2 Bath
Room # NY7
Me (12/10/2019, 3:36:15 PM): I would like to enroll in auto-deposit too.
Yvonne M.(12/10/2019, 3:37:47 PM): Thanks for waiting.
Me (12/10/2019, 3:38:50 PM): I got an email from RCI verifying week 5/28/21 NY7
Yvonne M.(12/10/2019, 3:39:08 PM): I've got the May 28, 2021 week deposited. The February 26,2021 is showing as assigned to another person. You may want to verify the ownership with the resort then try depositing it or a different week.
Me (12/10/2019, 3:39:30 PM): I own boath.
Yvonne M.(12/10/2019, 3:39:31 PM): Once your week has been verified by your resort, you will receive a second deposit acknowledgement that will include your assigned Deposit Trading Power. Remember, this is a final transaction.
Yvonne M.(12/10/2019, 3:39:57 PM): The system is stating that the February week has already been deposited by another member.
Yvonne M.(12/10/2019, 3:40:25 PM): I'm using week 9 / February 26, 2021
Me (12/10/2019, 3:41:02 PM): I think you put the ny5 instead iof ny7
Me (12/10/2019, 3:41:23 PM): ny5 is feb week ny7 is may week
Me (12/10/2019, 3:42:08 PM): email from RCI has NY5 for the May week.
Yvonne M.(12/10/2019, 3:42:35 PM): Ok. I'll fix it for May. However NY5 for February 2021 is showing another owner
Me (12/10/2019, 3:43:19 PM): if you fix may week as NY7. Feb week might become freed up.
Yvonne M.(12/10/2019, 3:43:54 PM): What does May have to do with February?
Me (12/10/2019, 3:44:24 PM): I don't know the significance of ny5 ny7 etc. but I own ny5 in Feb and NY7 in May
Yvonne M.(12/10/2019, 3:44:49 PM): Arrival Feb-26-2021
Departure Mar-05-2021
Reservation # 737781
Status Pending
Room Type 3 Bd/2 Bath
Room # NY5
NY5 is showing already owned by another member in February 26, 2021
Me (12/10/2019, 3:44:49 PM): That's what I cut and pasted.
Yvonne M.(12/10/2019, 3:46:22 PM): I'll try it again. One moment
Me (12/10/2019, 3:48:32 PM): The mistake here is Room is NY7 not NY5
Yvonne M.(12/10/2019, 3:50:17 PM): Thanks for waiting.
For May, the mistake has been corrected to room NY7
Yvonne M.(12/10/2019, 3:50:35 PM): You should receive a new acknowledgement from RCI.
Yvonne M.(12/10/2019, 3:53:32 PM): I still get week 9 for NY5 has been sold another member
Me (12/10/2019, 3:54:22 PM): I cut and pasted so there should be no error.
Me (12/10/2019, 3:54:49 PM): let me do it again
Yvonne M.(12/10/2019, 3:55:30 PM): I realize you cut and pasted the information from what the resort sent to you. However, this unit and check in date is already accounted for. Please consult with the resort for verification.
Me (12/10/2019, 3:55:45 PM): Twin Rivers
Arrival Feb-26-2021
Departure Mar-05-2021
Reservation # 737781
Status Pending
Room Type 3 Bd/2 Bath
Room # NY5
Yvonne M.(12/10/2019, 3:55:56 PM): NY7 is fine for May.
Yvonne M.(12/10/2019, 3:56:09 PM): NY5 is already assigned for February
Me (12/10/2019, 3:56:29 PM): I have not gotten a corrected email from RCI yet.
Yvonne M.(12/10/2019, 3:57:03 PM): One moment, let me check on that
Me (12/10/2019, 3:57:07 PM): i am calling them now.
Yvonne M.(12/10/2019, 3:57:25 PM): Ok
Yvonne M.(12/10/2019, 3:58:23 PM): Twin Rivers Resort (#A946)
Rel#: 00005
May-2020 - May-2023
Pending Verification
TP 19
Type 3 Bedroom
Unit: NY5
Interval: 22
Max/Priv Occ: 8/6
Deposited Date: 10-Dec-2019
Me (12/10/2019, 3:59:02 PM): is the problem resolved now?
Yvonne M.(12/10/2019, 3:59:51 PM): The May week is fine.
Yvonne M.(12/10/2019, 4:00:08 PM): May 28, 2021 / week 22 / unit NY7
Yvonne M.(12/10/2019, 4:00:33 PM): It's the February week 9/ unit NY5 for 2021 that is in question
Me (12/10/2019, 4:00:54 PM): feb week is ny5. twin rivers says it's mine.
Yvonne M.(12/10/2019, 4:01:21 PM): My system is showing the week already deposited by another member
Yvonne M.(12/10/2019, 4:01:49 PM): Week 9 February 26, 2021
Me (12/10/2019, 4:02:17 PM): I am still on the call with Twin weeks. they say it's not with anybody else.
Me (12/10/2019, 4:03:57 PM): is it possible that you have already deposited it with me? they say say it's not deposited yet.
Yvonne M.(12/10/2019, 4:04:04 PM): No, it's not showing in your account and you received confirm on the May week only.
Yvonne M.(12/10/2019, 4:04:39 PM): Is the check in date correct as February 26?
Me (12/10/2019, 4:04:52 PM): twin rivers says that week is not depoaited with anyone else
Yvonne M.(12/10/2019, 4:04:57 PM): I'm showing it is deposited by another member
Me (12/10/2019, 4:05:24 PM): can i have the name so i can ask twin rivers.
Yvonne M.(12/10/2019, 4:05:29 PM): For security and privacy purposes I can not share that information.
Me (12/10/2019, 4:05:44 PM): can you call twin rivers then
Me (12/10/2019, 4:06:29 PM): Looks like RCI has made an error somewhere.
Me (12/10/2019, 4:07:17 PM): Is that deposit still being verified. I hope Twin Rivers rejects that deposit.
Yvonne M.(12/10/2019, 4:07:40 PM): I'm calling twin rivers now.
Me (12/10/2019, 4:07:48 PM): thx.
Yvonne M.(12/10/2019, 4:08:54 PM): I'm dialing 1 888-878-477
Yvonne M.(12/10/2019, 4:08:57 PM): 0477
Me (12/10/2019, 4:09:30 PM): This is why I would like to enroll in auto deposit.
Yvonne M.(12/10/2019, 4:12:48 PM): One moment. I'm on the phone with Twin Rivers.
Yvonne M.(12/10/2019, 4:14:56 PM): Thanks for waiting.
Yvonne M.(12/10/2019, 4:15:11 PM): Let me try to deposit this week again. One moment longer
Yvonne M.(12/10/2019, 4:16:08 PM): The February 2021 week 9 is now deposited for unit NY5
Me (12/10/2019, 4:16:34 PM): Auto deposit? How do I enroll?
Yvonne M.(12/10/2019, 4:16:46 PM): Twin Rivers Resort (#A946)
Rel#: 00007 Feb-2020 - Feb-2023 Pending Verification TP 23
Type 3 Bedroom
Unit: NY5
Interval: 9
Max/Priv Occ: 8/6
Deposited Date: 10-Dec-2019
Yvonne M.(12/10/2019, 4:17:08 PM): I can enroll you for the Auto deposit.
Me (12/10/2019, 4:17:39 PM): Please do. My wife and children will never have the patience for this!
Yvonne M.(12/10/2019, 4:17:50 PM): LOL... I totally understand. One moment
Me (12/10/2019, 4:19:25 PM): WHy does the deposit trading power show as 23. for the year 2019 and 2020, it was 25.
Me (12/10/2019, 4:20:35 PM): Feb week 9 was 25 and May week 22 was 19. For 2021, i see 23 and 19!
Yvonne M.(12/10/2019, 4:23:01 PM): Thanks for waiting.
I'm seeing an Auto Deposit feature for this resort.
The Trading Power listed for your week is the current Trading Power you will receive when you deposit today. It is possible that the Deposit Trading Power may go down due to supply and demand.
If the Deposit Trading Power of your week goes up, your deposit will be adjusted to reflect the change.
Remember, you're depositing a 2021 week. The trading power may adjust since the deposit is being made more than 12 months ahead of the check in date.
Me (12/10/2019, 4:23:51 PM): Ok, let me check my RCI account now.
Yvonne M.(12/10/2019, 4:23:56 PM): sure
Me (12/10/2019, 4:25:58 PM): where can I see the auto deposit enrollment? And where do I look for my weeks.Weeks you can deposit ot week you have deposited. I see something under week I can deposit? What do I do with that?
Yvonne M.(12/10/2019, 4:26:06 PM): The auto deposit is not available for this resort.
To view your deposited weeks online, please log into your RCI Weeks account.
- Click on the “My Account” tab on the top right
- Click the “Weeks Available to Exchange” section
Your deposited weeks that are available to exchange should be listed. You may choose to search using one specific deposit or all your available deposits
Me (12/10/2019, 4:26:46 PM): I see something under weeks I can deposit. What is that
Yvonne M.(12/10/2019, 4:27:23 PM): The 2020 weeks for Twin Rivers were not deposited. Just 2021 weeks.
Yvonne M.(12/10/2019, 4:27:35 PM): Did you wish to deposit the 2020 weeks as well?
Me (12/10/2019, 4:27:48 PM): I thought I deposited them last yesr itself.
Yvonne M.(12/10/2019, 4:28:02 PM): No, I just added the ownership to your account today
Me (12/10/2019, 4:28:04 PM): Did I make a mistake?
Yvonne M.(12/10/2019, 4:28:27 PM): Your dates indicate 2021
Me (12/10/2019, 4:28:41 PM): Twin rivers shows that I am banking that week.
Yvonne M.(12/10/2019, 4:28:42 PM): Do you want 2020 deposit too?
Me (12/10/2019, 4:29:25 PM): I though I deposited 2019 and 2020 already. But it's not showing in RCI.
Yvonne M.(12/10/2019, 4:29:49 PM): 2019 and 2020 was not deposited into your account. I can deposit the 2020 weeks for you.
Yvonne M.(12/10/2019, 4:30:11 PM): Max Trading Power
23
Current Trading Power
18
for Week 9
Yvonne M.(12/10/2019, 4:30:34 PM): Max Trading Power
19
Current Trading Power
17
For week 22
Yvonne M.(12/10/2019, 4:31:02 PM): The closer to the check in date, the less trading power will be assigned.
Me (12/10/2019, 4:31:23 PM): I have to research this. I thought I had already deposited those weeks and Wyndham converted them into points through some PIC process.
Yvonne M.(12/10/2019, 4:31:46 PM): 2019 was deposited and converted
Yvonne M.(12/10/2019, 4:32:00 PM): 2020 was deposited and converted
Me (12/10/2019, 4:32:16 PM): I wish I could see ythe history that you're able to see.
Me (12/10/2019, 4:32:40 PM): So, week to deposit is really not there, right?
Yvonne M.(12/10/2019, 4:32:41 PM): Me too! However, I can have a deposit history sent to you.
Me (12/10/2019, 4:33:02 PM): Please do. Thank you.
Me (12/10/2019, 4:33:46 PM): So, i ignore the 2020 week available to deposit, right?
Yvonne M.(12/10/2019, 4:34:39 PM): I've requested the deposit history for you. You should receive it in 3-5 business days
Yvonne M.(12/10/2019, 4:34:43 PM): via email
Me (12/10/2019, 4:34:54 PM): I can still only see the May week 22 under available to exchange.
Yvonne M.(12/10/2019, 4:35:32 PM): Sign out of RCI.com and back in. The updates won't show if you logged on already
Me (12/10/2019, 4:36:26 PM): OMG! They really need to work on this system!
It's there now!
Yvonne M.(12/10/2019, 4:36:53 PM): You can't view my work until the website refreshes. It's better to sign out and back in
Me (12/10/2019, 4:37:52 PM): How can I ask Twin Rivers to make auto deposit possible? Is that even worth the try?
Yvonne M.(12/10/2019, 4:38:26 PM): I can submit the request through RCI avenues for you.
Me (12/10/2019, 4:38:51 PM): Please do. Thank you. That will save a lot of hassle.
Yvonne M.(12/10/2019, 4:39:01 PM): For yourself and other members.
Yvonne M.(12/10/2019, 4:39:51 PM): There are multiple resorts that have yet to qualify for auto deposit. RCI is always working to keep it simple for members and effective for them at the same time.
Yvonne M.(12/10/2019, 4:40:06 PM): Not a easy road to take, sometime.
Yvonne M.(12/10/2019, 4:40:23 PM): Is there anything else I can help you with today?
Me (12/10/2019, 4:40:42 PM): Thank you. That's all. I can see the weeks now. Bye.
Yvonne M.(12/10/2019, 4:40:53 PM): You're welcome. Thanks for visiting RCI.com. Happy Holidays!