• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Interval International

greenfrog

newbie
Joined
Sep 12, 2012
Messages
64
Reaction score
0
Points
6
Hi all

Not sure which board would be the most appropriate, but are any of the other UK based owners finding the level of quality and service they are receiving from II to be approaching a shambles. Maybe I just to need to rant and then I'll feel better. If so, just humour me and at least improve my weekend.
 
Joined
Aug 30, 2009
Messages
2,021
Reaction score
834
Points
273
Location
Portsmouth, England
Resorts Owned
Son Antem, Playa Andaluza, Harbour Lake
Hi all

Not sure which board would be the most appropriate, but are any of the other UK based owners finding the level of quality and service they are receiving from II to be approaching a shambles. Maybe I just to need to rant and then I'll feel better. If so, just humour me and at least improve my weekend.

Yes, they've always been a shambles in my experience. I detest using II and wish that Marriott would implement their own exchange system as I only ever trade between Marriott's.

I can't recall any interaction with the call handlers that hasn't gone smoothly.
 

klpca

TUG Review Crew: Veteran
TUG Member
Joined
Sep 11, 2006
Messages
8,273
Reaction score
7,280
Points
749
Location
CA
Resorts Owned
SDO, Quarter House, Seapointe, Coronado Beach, Carlsbad Inn, Worldmark
I'm not sure what specific issues you are having and if this is a UK vs US thing, but there is an Interval liaison for tug members. He is great to work with. It is all done through email. Here is a link to the thread: http://tugbbs.com/forums/showthread.php?t=198023

Good luck!
 

HudsHut

TUG Review Crew
TUG Member
Joined
Jun 6, 2005
Messages
3,978
Reaction score
1,229
Points
548
Hi all

<snip>
are any of the other UK based owners finding the level of quality and service they are receiving from II to be approaching a shambles.
<snip>

Please let us know the specific problem you have experienced, and we may be able to offer suggestions.
 

dioxide45

TUG Review Crew: Expert
TUG Member
Joined
May 20, 2006
Messages
47,374
Reaction score
18,932
Points
1,299
Location
NE Florida
Resorts Owned
Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
Yes, they've always been a shambles in my experience. I detest using II and wish that Marriott would implement their own exchange system as I only ever trade between Marriott's.

I can't recall any interaction with the call handlers that hasn't gone smoothly.

Marriott has their own exchange system, it is their Destinations Club. You can enroll your owned weeks or buy points. Marriott will never implement a week for week exchange program.
 
Joined
Aug 30, 2009
Messages
2,021
Reaction score
834
Points
273
Location
Portsmouth, England
Resorts Owned
Son Antem, Playa Andaluza, Harbour Lake
Marriott has their own exchange system, it is their Destinations Club. You can enroll your owned weeks or buy points. Marriott will never implement a week for week exchange program.

Yes but that's no good for me. The value of the weeks that I own are insufficient to pay for a week at the same resort in the same season. It would make no sense for us to enroll our weeks.
 

dioxide45

TUG Review Crew: Expert
TUG Member
Joined
May 20, 2006
Messages
47,374
Reaction score
18,932
Points
1,299
Location
NE Florida
Resorts Owned
Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
Yes but that's no good for me. The value of the weeks that I own are insufficient to pay for a week at the same resort in the same season. It would make no sense for us to enroll our weeks.

But that is true for almost every Marriott owner that enrolled in DC. Enrolling gives you other options and benefits beyond just converting your week to points. It can be financially beneficial depending on how many weeks you own.

I rarely if ever call II to do an exchange, so I don't have to deal with their customer service much. I manage all of our transactions online.
 
Joined
Aug 30, 2009
Messages
2,021
Reaction score
834
Points
273
Location
Portsmouth, England
Resorts Owned
Son Antem, Playa Andaluza, Harbour Lake
But that is true for almost every Marriott owner that enrolled in DC. Enrolling gives you other options and benefits beyond just converting your week to points. It can be financially beneficial depending on how many weeks you own.

Our requirements are two weeks in the summer holidays and a week or two during the other school holidays. I've not seen any way that we can achieve this with converting our existing weeks into DC and using that program unless I'm missing something.
 
Top