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Interval Getaways cancellation success

CPNY

TUG Member
Joined
Jun 18, 2019
Messages
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Resorts Owned
Harborside Resort at Atlantis
SVV - Key West/Bella
WKV
Regal Vista at Massanutten
Due to unforeseen events, I can’t go on my 4th of July Cancun trip to WLR that I was so looking forward to. Has anyone been successful in getting interval to work with them in changing or cancelling a getaway? I am 99% sure I’m S out of luck, but maybe there is a 1% or even a .5% chance this is salvageable? I’ve been asking friends if they want to take the room but no one is interested.

I did purchase insurance with each bedroom getaway but I don’t think a work obligation is a covered event lol.
 
As you know, everything is ymmv at this point and will depend partially upon the rep/supervisor you get.

I suspect you will get at best a replacement certificate with unknown trading power... but given the getaway rules, it is better than nothing.

Good luck.

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I am interested in what you find out. We had to cancel on a bonus certificate from Interval last Dec due to a funeral; I didn’t bother to call Interval, assuming we were out of luck.
 
I
I am interested in what you find out. We had to cancel on a bonus certificate from Interval last Dec due to a funeral; I didn’t bother to call Interval, assuming we were out of luck.
I would use the TUG contact person.
My sister really did not understand how eplus worked and had 2 exchanges to Morritts Grand Cayman Feb 2021 which did not happen as the island was ( and still is) closed to tourist. We reached out to Marc in March (after the exchange date) and he was able to arrange for her to have two replacement weeks toile for 2022.

I think he will help you.
 
I

I would use the TUG contact person.
My sister really did not understand how eplus worked and had 2 exchanges to Morritts Grand Cayman Feb 2021 which did not happen as the island was ( and still is) closed to tourist. We reached out to Marc in March (after the exchange date) and he was able to arrange for her to have two replacement weeks toile for 2022.

I think he will help you.
I was thinking of that. I should have reached out to him to change resorts for the same date on another getaway. I think that’s the difference, these are getaways not exchanges. I wonder if that makes a difference
 
I was thinking of that. I should have reached out to him to change resorts for the same date on another getaway. I think that’s the difference, these are getaways not exchanges. I wonder if that makes a difference
@CPNY he is VERY helpful even after the date
 
I

I would use the TUG contact person.
My sister really did not understand how eplus worked and had 2 exchanges to Morritts Grand Cayman Feb 2021 which did not happen as the island was ( and still is) closed to tourist. We reached out to Marc in March (after the exchange date) and he was able to arrange for her to have two replacement weeks toile for 2022.

I think he will help you.
Is his email tugmembers@intervalintl.com ?
 
How long does it typically take for him to respond?
You get an automated email response immediately and usually a call or personal email tbe next day. Mon-Fri
 
Just make sure when you see a strange number pop up on your phone you just answer it. I’ve found him very quick to respond and very accommodating.
Given the Covid situation in Cancun at the moment I suspect they’re getting many cancellations.


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I also was able to get an exchange week for a Getaway I had booked for January and our travel plans changed. They are, of course, no refunds or exchanges, but a helpful agent on the Four Seasons desk at II allowed us to book a different week over the summer.
 
You get an automated email response immediately and usually a call or personal email tbe next day. Mon-Fri
Never got any automated email
 
I tried to get some Getaways refunded or dates changed due to Covid last year, and was completely out of luck. I hope you do better!
 
The only time I had any success with a getaway is when I asked if I could change it from a check in on Sunday to a check in on Saturday as it fit my flights better. They allowed me to cancel and refund, but they rebooked me right away. RCI certainly wins in this category, at least with their EV you can get something back.....
 
After two emails to Mark I haven’t received any response.
 
Due to unforeseen events, I can’t go on my 4th of July Cancun trip to WLR that I was so looking forward to. Has anyone been successful in getting interval to work with them in changing or cancelling a getaway? I am 99% sure I’m S out of luck, but maybe there is a 1% or even a .5% chance this is salvageable? I’ve been asking friends if they want to take the room but no one is interested.

I did purchase insurance with each bedroom getaway but I don’t think a work obligation is a covered event lol.

Tell your work you had a planned trip and that everything is non refundable. You are loosing money on a preplanned vacation.Bill your employer the entire vacation plus airfare difference and hotel cost if your entire family is missing out or Friends add their cost too for a redo including If there is an increase in costs. Sure they will let you go especially If it was approved by your employer you are technically not allowed to be asked to work.

If you make a compromise that you will work remotely for x amount of hours that they will add bonus vacation days or overtime.

Another option can you push out your vacation by asking Interval not to cancel but postpone it and your employer pay for moving the flights and any non refundable things like resort. Have your Employer's Corporate Travel team rebook you in a similar or better resort, Airfare etc.

Another tactic is to say that you are going to a rescheduled Family reunion or wedding you are not obligated to show proof based on pre approved time off. Using this will make your boss and HR feel bad. It's not the lie of the century.

Unless it was not pre approved this vacation you have bargaining power. I would take the vacation as planned without working if it was approved and work with HR and another employee to take over.

If they fire you you can sue for wrongful termination based upon a pre-approved vacation. You can ask a lawyer what to do if you asked for time off at the time you bidded for vacation Pandemic no Pandemic.
 
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A reply from Forum Staxexchange.com

You probably aren't considering legal recourse, but, assuming a common law jurisdiction, it is surely helpful to know that the law is probably on your side here. Knowing the law can be quite convincing in its own right and might well be useful when trying to persuade someone higher up to act reasonably and fairly.

Equity is a body of rules which modifies common law, including contract law, in the interest of fairness. As long as you haven't done anything untoward, you can avail of the remedies equity offers.

There is a rule of equity called promissory estoppel. It protects those who act in reliance on a promise, even when a contract does not exist.

Contract terms that allow cancelling leave aside, in booking tickets and hotels on the basis of confirmed leave, you acted in reliance on a promise of leave on given dates and are entitled to compensation.

Common sense and a basic idea of fairness should have been enough to persuade your line manager that there was something wrong with how you were treated here. Meet with your manager again (or with HR or someone more senior, using your best judgement to choose), explain your situation once more, and mention your legal right to be put in the position you would have been in but for the breach of promise (much as the employer did in this answer given previously); this may work where common sense has failed.

Unfortunately, any conflict with the hierarchy will probably be noted; standing up for yourself in a corporate environment is rarely entirely consequence-free.

(Note that this doesn't take away their right to cancel leave that you say your contract gives them - promissory estoppel merely recognises that you reasonably acted in reliance on assurances - assurances that were withdrawn - and that you should be compensated for the losses thereby incurred.)
 
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