Interval exchange is this correct

[alexb]

I have a Marriott grande chateau studio deposit with interval since 2022 expires 2024 I am trying to book March cypress harbour week 2023 week
it does not show up .
if I use the same unit to search with a 2023 or 2024 week it can see the week I want .
can’t understand why I am not able to see it with deposit week

 

[bnoble]

How early did you deposit the 2022 week?

 

[alexb]

20th November 22

 

[dioxide45]

20th November 22

WHat was the original checkin date of your deposited week?

Also did you click the search button again after seeing the initial set of results that excluded the Cypress Harbour week? The II website is kind of buggy and clicking the Search button again will return more results.

 

[alexb]

It was 20th November 2022 it is a deposit only not be redeemed

 

[alexb]

Yes I tried to search again it is showing April and May weeks but not april

 

[dioxide45]

It was 20th November 2022 it is a deposit only not be redeemed

And on what date did you actually deposit the unit?

 

[alexb]

Looks like 24th November 21

 

[mauitraveler]

Last year I had a similar situation, and I emailed Mark Decamp at tugmembers@intervalintl.com. He was able to make the exchange for me. CJ

 

[dioxide45]

You might also try putting in an ongoing search and it could confirm via the overnight match process.

 

[alexb]

I am using studio to search and cypress harbour are all 2 bedroom

 

[alexb]

I will try contacting mark thanks to everyone for there help

 

[dioxide45]

I am using studio to search and cypress harbour are all 2 bedroom

You can setup an ongoing search for this. It is quite possible that it is a trade power issue. Even ghouth a studio from next year can see it doesn't mean your deposit can. II moves around the trade power on studios a lot. One year they will trade okay and then another year they will be garbage. Just how it goes with studios.

 

[pedro47]

Last year I had a similar situation, and I emailed Mark Decamp at tugmembers@intervalintl.com. He was able to make the exchange for me. CJ

I feel that the above post is an excellent suggestion. IMHO

Please have all your information ready when talk with Mark Decamp at II.

 

[alexb]

Thanks for all the tips mark got his assistant to phone and was all sorted out within 5 minutes so all booked now

 

[callwill]

What browser are you using? I typically use firefox but found it has issues on Interval. Tried emailing interval to sort that out the response told me to call...what a mistake. They really have no technical people. For 45 frustrating minutes they kept reconnecting me to exchange people who had no clue. Finally one of them said you just need to download and use a different browser.

 

[pedro47]

Thanks for all the tips mark got his assistant to phone and was all sorted out within 5 minutes so all booked now

What was Mark assistance named ?

 

[alexb]

She did not give me her name just said that mark had asked her to call because he was not available today.
I was using safari

 

[HudsHut]

I'm glad it worked out for you @alexb .

 

[TUGBrian]

truly one of the best hidden perks of a TUG membership!

 

[alexb]

It sure is

 

[lotus921v]

I will try contacting mark thanks to everyone for there help

Glad it worked out!

 

[pedro47]

Mark and his assistant are truly an asset to this website. IMHO.