IMPORTANT: Marriott is re-issuing Vistana reservations

[DanCali]

Wondering if anyone else had experiences with changing guest name on a "Migration Points" reservation?

I have 2 SO reservations for WKORV for this summer. I also have 2 corresponding Bonvoy "Migration Points" reservations in my account. I changed one of them to family member's name since they will be arriving early. I did that on Vistana (paid guest fee). Received the Vistana confirmation. However, the Bonvoy reservations in my account still have my name on both. Moreover, since they are both for same dates and unit type I have no idea which one of them is which. Do I need to do anything else? Will the name change at some point? Usually (the old) Bonvoy reservations updated immediately - a new one would appear when you name a reservation and an existing one would disappear if you canceled a reservation or added a guest. Now it's just there with my name on it...

 

[kozykritter]

Wondering if anyone else had experiences with changing guest name on a "Migration Points" reservation?

I have 2 SO reservations for WKORV for this summer. I also have 2 corresponding Bonvoy "Migration Points" reservations in my account. I changed one of them to family member's name since they will be arriving early. I did that on Vistana (paid guest fee). Received the Vistana confirmation. However, the Bonvoy reservations in my account still have my name on both. Moreover, since they are both for same dates and unit type I have no idea which one of them is which. Do I need to do anything else? Will the name change at some point? Usually (the old) Bonvoy reservations updated immediately - a new one would appear when you name a reservation and an existing one would disappear if you canceled a reservation or added a guest. Now it's just there with my name on it...

Definitely call Vistana and have your receipts handy. No sense leaving it up to chance and adding stress as you keep checking. I did a guest certificate on one reservation recently but that was after it had been reissued due to migration. It disappeared from my Bonvoy and I received an updated email confirmation with the new name on it... they checked in to the property yesterday with no problem.

 

[DanCali]

Definitely call Vistana and have your receipts handy. No sense leaving it up to chance and adding stress as you keep checking. I did a guest certificate on one reservation recently but that was after it had been reissued due to migration. It disappeared from my Bonvoy and I received an updated email confirmation with the new name on it... they checked in to the property yesterday with no problem.

Did the old Bonvoy reservation disappear immediately? How long did it take until you got the new Bonvoy reservation with the updated name? Was this at WKORV?


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[kozykritter]

Did the old Bonvoy reservation disappear immediately? How long did it take until you got the new Bonvoy reservation with the updated name? Was this at WKORV?


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The reservation disappeared from my Bonvoy account within the hour which is about the same time in which I received an email confirmation of the reservation with a new name on it. I could also log into Vistana and see it there with the new name at that time. This was for Nanea. If this wasn't your experience I would suggest that you call.

 

[bobpark56]

Just got our Bonvoy confirmation for Westin St John. Bonvoy says all fees are included, Starwood says we must pay $25 per day.

 

[DeniseM]

You have to pay $25 per night - it's a fee they implemented after the big hurricane.
Question: Did you receive a Marriott style timeshare reservation, OR a reservation that you made using Bonvoy points?

 

[echino]

It's a mess. Two examples:

WKORV Home Resort Reservation made before the migration, guest name changed before the migration: on marriott.com still under my Bonvoy account, marked "Migration Weeks" but showing correct guest name. Never received new Marriott-style confirmation.

WSJ StarOptions reservation made before the migration, in my name, just received the new Marriott-style confirmation, showing two separate reservations in my Bonvoy account, with different numbers, one marked "Migration Points" and one marked "VSN Owner Block". Do I really have two separate reservations? Can I just show up with a big family and occupy two units?

 

[DavidnRobin]

Just got our Bonvoy confirmation for Westin St John. Bonvoy says all fees are included, Starwood says we must pay $25 per day.

Hi Bob -
There is no resort fee if this reservation was made with SOs (and HomeResort ownership). The Resort fee is $40 (unless it changed) as a hotel reservation.

There is a $25nite USVI ‘environmental’ fee for Timeshares (BS, but held up in court…)

How is it fair that a 2700sqft 3Bd pool villa (10-12 occupancy) pays the same fee as a 700sqft studio (occupancy 2-4)?


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[Eric B]

Hi Bob -
There is no resort fee if this reservation was made with SOs (and HomeResort ownership). The Resort fee is $40 (unless it changed) as a hotel reservation.

There is a $15/nite USVI ‘environmental’ fee for Timeshares (BS, but held up in court…) - unless it changed to $25?


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USVI fee is $25/night.

 

[DavidnRobin]

USVI fee is $25/night.

Correct, the fee is $25/nt- my bad.
We gave up our WSJ weeks this year.
This BS USVI fee was one of the reasons.

I edited my post.

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