IMPORTANT: Marriott is re-issuing Vistana reservations

[DeniseM]

Some owners are recieving emails stating that their Vistana reservations are being reissued under new/additional numbers. Some owners have lost reservations. It would be a good idea for all Vistana owners to go to their online accounts immediately and save a screen shot of their current reservations and Staroptions. Also, go to the accounting page, and take a screen shot of it.

Dear Owner,

In connection with our ongoing system consolidation efforts, we wanted to make you aware that you may receive an additional confirmation for a reservation for a future Use Year at your home resort in the next week. Please know that this additional confirmation is due to an internal system migration. This new email confirmation will have a different 8-digit confirmation number, which may be used to view the reservation on your Marriott Bonvoy® account. Again, please know that this additional confirmation you may receive is simply due to the internal system migration, and your home resort reservation is unchanged.

You may review your existing reservations on your Upcoming Stays display on vistana.com using the following information:

Home Resort: [REDACTED]
Vistana® Reservation Number: [REDACTED]
Arrival Date: [REDACTED]

The email confirmations that you may receive are for current and future Use Year reservations. Unless you wish to cancel these reservations, no action is required.

As a reminder, you are able to confirm or cancel reservations via your Owner Dashboard on vistana.com.
Thank you for your patience and understanding.

Sincerely,

Owner Services

Vistana

Sheraton VC Westin VC

You have received this transactional message as part of your vacation ownership. Please do not reply directly to this system-generated email. Contact Vistana Signature Experiences, Inc. online or at 9002 San Marco Court, Orlando, Florida 32819.

©2022 Vistana Signature Experiences, Inc. ("Vistana") and Marriott International, Inc. ("Marriott"). All Rights Reserved. Vistana, its logo, Vistana Signature Network, VSN and StarOptions are the trademarks of Vistana or its affiliates. Marriott Bonvoy, Sheraton, Westin and their logos are the trademarks of Marriott or its affiliates and are used by Vistana, an authorized partner of the Marriott Bonvoy program, under license from a subsidiary of Marriott. Vistana and the programs and products it provides are not owned, developed, or sold by Marriott or its affiliates. Vistana is solely responsible for its advertising, marketing, privacy, and data collection practices.

Privacy Statement | Terms & Conditions | 10421 | 21A | 22-OPS868 | 22-303-1287100​

 

[DavidnRobin]

Thanks.
FYI - on Vistana Facebook groups - apparently people are having issues with their SVV and SVR reservations.


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[SteelerGal]

It started in the last month. I have received MVC and Vistana confirmations.

 

[DanCali]

They told me on the phone they are doing this resort by resort. I think currently it's only for 3 or 4 resorts, but things are clearly moving on that front.

 

[DeniseM]

This is no reflection on you, but I think it's more than 3 or 4 resorts, and the phone people are at the bottom of the food chain and are often the last to know.

 

[ragdoll]

Well, this answers my question/post about "migration week" that I saw on my recent email re-confirmation. Question answered. Now, if only Marriott would get things straight before they go any further! It's been a mess so far. Welcome to Marriott, everyone.

 

[mjm1]

Thanks for the heads up. As of today they haven’t touched WKV from what I can see. I did take a snapshot of our reservations just in case there are issues.

Best regards.

Mike

 

[SandyPGravel]

Thanks for the heads up Denise. Checked reservations for St. John. Nothing changed yet(we leave to start 2 consecutive reservations tomorrow)

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[Henry M.]

I recently made a few reservations at WKORV-N for several February dates next year. I did not receive automatic e-mail confirmations for any of them. I had to manually go in and request confirmations to be sent. I have not received any additional e-mails.

 

[LahainaMoon]

Received 7 reservation confirmations for WKORVN early this morning from Marriott - none yet for Nanea. A couple were for reservations that I had never received a confirmation from Vistana. Each message made no mention of the conversion to Marriott and appeared as a new reservation.

 

[DavidnRobin]

All of our WKORV reservation confirmations have been reissued - just received emails for our 2022 and 2023 WKORV stays with different confirmation numbers. I hope this doesn’t screw with our timestamps.


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[10spro]

All of our WKORV reservation confirmations have been reissued - just received emails for our 2022 and 2023 WKORV stays with different confirmation numbers. I hope this doesn’t screw with our timestamps.


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We just received ours as well for WKORV. I was pretty happy about it, since the information was all correct, until you mentioned about the timestamps. Ugh!

 

[Moparman42]

I got 2 this morning for KORV. my first thought was timestamp as well, since they were both booked at 12:01.. however, I will still be in Maui, so there's that consolation.

 

[David Yuan]

Same for us on our WKORV / WKORVN trip in April...finger crossed on the whole timestamp thing!

 

[LahainaMoon]

I would have been nice if they cross-referenced the original confirmation numbers. I noticed that the dashboard still shows the original numbers.

 

[pacman777]

I would have been nice if they cross-referenced the original confirmation numbers. I noticed that the dashboard still shows the original numbers.

That would be too much common sense for them to actually do...

 

[dioxide45]

I suspect they are just running a bunch of database scripts to update the existing reservations with the new Bonvoy numbers. The actual original reservation record is probably unchanged.

 

[Denise L]

We are here on Maui now and received the emails with new reservation numbers for one of our two March 2022 reservations and for our 2023 reservation.

 

[daviator]

I got new confirmations this morning for two different stays at WKORV for later this year. I now have four different confirmation numbers for each of those reservations, because these are the third set of confirmation emails I have received for these reservations, and they each have different numbers, and one of each reservation shown on Marriott's site has yet another set of confirmation numbers. The original confirmation numbers still match what is shown on the Vistana site.

On Marriott's site, it now shows two different reservations for each of the reserved stays. In other words, according to the web site, I now have two WKORV reservations in July and two in November. Go figure.

I also have three different reservations numbers for a stay at WDW next month. It's like a mishmash, I have gotten confirmations from "Westin Vacation Club Reservations", "Vistana Signature Experiences" and "Marriott Vacation Club Intl Reservations", all for the same stay.

I fully expect to arrive and be told I have no reservation.

 

[daviator]

And look, the resort has apparently been moved up the street, its address has changed. Maybe it's a good thing, as it looks like it had previously been impacted by sea level rise. ;-)

 

[echino]

Vistana reservations for 2br lockoffs have always shown as two separate reservations on marriott.com, one for 1br and one for studio.

 

[daviator]

Vistana reservations for 2br lockoffs have always shown as two separate reservations on marriott.com, one for 1br and one for studio.

It's not a reservation for both sides of the lockoff. And the second reservation (for each stay) only appeared today.

 

[Denise L]

View attachment 48150
And look, the resort has apparently been moved up the street, its address has changed. Maybe it's a good thing, as it looks like it had previously been impacted by sea level rise. ;-)

I hope that Marriott doesn't move the resort until after we leave. I don't want it to interrupt our stay .

 

[daviator]

I hope that Marriott doesn't move the resort until after we leave. I don't want it to interrupt our stay .

They plan to do it during the night so as not to disturb guests. You may feel a bump or two.

 

[William Seward]

[

They plan to do it during the night so as not to disturb guests. You may feel a bump or two.

David - I'm new to the timeshare reservation.

After you book a Vistana timeshare reservation, the actual reservation will show up in the regular Marriott reservation system?

Thank

Bill Seward