II says it's my resorts fault (I believe them); but my resort says it's II's fault

[#1 Cowboys Fan]

I have placed two calls to II, and three to my home resort---each time one tells me the other needs to provide the solution.

For one of my resorts, I cannot search more than one year out online with II.

That is, for my Sept 2009 week, I needed to wait until Sept 2008 to be able to 'see' it online at II's site.

I have called my resort and told them that for my F-I-L weeks, and my friend's week, I can see multiple years on the II site---so I believe it is a fix that my home resort needs to provide.

Can anyone suggest how I can convince someone how to fix this?

Pat

 

[calgal]

Is it a fixed or floating week? If it were floating and you were not allowed to lock in your week until 1 year ahead, then this would make sense. If it a fixed week, I bet II thinks it is a floating week, because a fixed week should be OK to deposit 2 years prior.

 

[Lynzie]

Is it a fixed or floating week? If it were floating and you were not allowed to lock in your week until 1 year ahead, then this would make sense. If it a fixed week, I bet II thinks it is a floating week, because a fixed week should be OK to deposit 2 years prior.

Not all resorts allow deposits 2 years in advance even if it is a fixed week.

 

[gmarine]

Many resorts do not allow deposits more than one year in advance. This is why you cant see it in your account. It is not available for deposit so it will not show up in your account until one year before it is available.

If your FIL and friend owns at the same resort and their units show on their accounts then the problem is probably with II not having the correct info on your account. If they own different resorts then see above.

 

[#1 Cowboys Fan]

It is a fixed week.

I have spoked to the secretary, who keeps being told by the person who manages the resort repeatedly that it is II's fault. On my last call, I could hear her saying so in the background, we had kind of a three-way conversation going on.

My F-I-L and friend own at different resorts.

One poster said that some resorts don't allow deposits more than one year out----that's what I'm trying to change.
But the RESORT says that is not the case (that it is an II issue)---how can I convince them???!!!

Pat

 

[Retired to Travel]

I believe you need to gently persuade the resort staff to contact II on your behalf (a three-way or "conference" call did the trick for me.) It can be fixed at II; but II folks will tell you they rely only on info supplied/confirmed by the resort. I guess this makes sense, because otherwise owners could be less than truthful about unit size, amenities, etc.

Be sweet and patient and you'll finally get the two parties to listen to each other to resolve your issue.

 

[#1 Cowboys Fan]

I believe you need to gently persuade the resort staff to contact II on your behalf (a three-way or "conference" call did the trick for me.) It can be fixed at II; but II folks will tell you they rely only on info supplied/confirmed by the resort. I guess this makes sense, because otherwise owners could be less than truthful about unit size, amenities, etc.

Be sweet and patient and you'll finally get the two parties to listen to each other to resolve your issue.

I've asked them to call II; they have basically told me to call II (again) to have THEM (II) fix it.

Would contacting the Board (HOA) be a better idea?
I'm guessing this would involve writing a letter---and if they aren't the right people to contact, I don't want to waste my time there.

Pat

 

[Retired to Travel]

Can you get someone at II to stay on the line while you conference in the resort staff? What I mean to suggest is that it's harder for either party to decline responsibility when you mediate a discussion between them. It worked for me in a situation where our unit was listed as having no kitchen; II would not take my word for it, but once Marriott assured them (with all of us on the line) that all the resort's units have kitchens, THEN finally II agreed to put through a programming change (which took about 10 days, as I recall.) Hang in there........

 

[gmarine]

It is a fixed week.

I have spoked to the secretary, who keeps being told by the person who manages the resort repeatedly that it is II's fault. On my last call, I could hear her saying so in the background, we had kind of a three-way conversation going on.

My F-I-L and friend own at different resorts.

One poster said that some resorts don't allow deposits more than one year out----that's what I'm trying to change.
But the RESORT says that is not the case (that it is an II issue)---how can I convince them???!!!

Pat

Many resorts do not allow deposits more than one year in advance. In fact the majority of resorts do not allow this. How far in advance a resort allows deposits is up to the resort, not II.

If your resort is saying that they will allow a deposit over a year in advance you should indeed have a three way call with II and the resort management. This call must be to the resorts contact at II who handles resort affiliation, not the exchange or or member services dept.

 

[eal]

I own a resort that trades with II and allows for depositing two years in advance. Each and every year I have to arrange a 3-way call to convince II that this is the case. It is getting repetitive and boring, but I haven't found a way around it. I even tried getting a letter from the resort that I could fax to II every year but it was disregarded.

I just talk with everyone as nicely as I can and organize the call every year.

Good luck!

 

[melschey]

Can you get someone at II to stay on the line while you conference in the resort staff? What I mean to suggest is that it's harder for either party to decline responsibility when you mediate a discussion between them. It worked for me in a situation where our unit was listed as having no kitchen; II would not take my word for it, but once Marriott assured them (with all of us on the line) that all the resort's units have kitchens, THEN finally II agreed to put through a programming change (which took about 10 days, as I recall.) Hang in there........

Yes it can be done. I had a problem with a WM deposit to II. WM has to take my points and convert them to a week and then deposit them with II. WM took my points and 2 months later there still was no week deposited into my II account. I also initially got the run around from both WM and II. I finally got an II rep that got WM on line with me in a 3-way conference. Finally a connection was made with a WM that was able to make the deposit for me at that time and I immediately saw the deposit in my II online account. It can be done you just have to find the Rep that will do it. It took over 45 minutes on the phone to get this done, many reps don’t want to go through the trouble. This II rep was a terrific help to me though.

 

[#1 Cowboys Fan]

I sent an e-mail late yesterday to the lady who manages the resort; hopefully I will hear back next week.

I'm not sure my phone can perform a 3-way conference----if I'm lucky it won't come to that.................

Pat

 

[wfillion]

I can see multiple years for my units but since floating and I can only reserve 1 year in advance it's a moot issue.

This is from the II T&C's, indicates deposits only 1 year from checkin.

3. Deposits must be received by II at least 60 days, but no more than
12 months, before the commencement date of the deposited week.
Flex Deposits (received by II from 59 days up until 14 days before the
commencement date of the week being deposited) also are accepted,
but any exchange request placed using a Flex Deposit must be made
through the Flexchange exchange service.

 

[#1 Cowboys Fan]

So far, I've been UNSUCCESSFUL

Sadly, I have been unable to get the action that I was hoping.

The manager of the resort did contact II, and here is the response I've been given:

=================
....I finally heard back from Interval International in reference to the concern
you had about not being able to see anything online more than 12 months out.
When the contract was initially done in 1983, it was set up on a 12 month
window. My Resort Representative @ II stated that 95% of the resorts
affiliated with II are set up that way. Because we bill annually and due to
the way deposits are verified, we cannot change the procedure for this
property......

=====================

Do any of you have any thoughts on this?

How might I proceed now?

Pat

 

[Bill4728]

Pat,

I know that this is not the way it should be but I'm not sure why you care?

Since almost no owners in II deposit their week before 12 months from check-in, if you search for what is available at 13 months , you'll see almost nothing.

Why not just start searching at 12 months?

 

[#1 Cowboys Fan]

Pat,

I know that this is not the way it should be but I'm not sure why you care?

Since almost no owners in II deposit their week before 12 months from check-in, if you search for what is available at 13 months , you'll see almost nothing.

Why not just start searching at 12 months?

What bothers me, is that is really can be a lot less than 12 months.

By that, I mean that I couldn't search for anything for, say, January of 2009, until my September 2009 week showed on Interval International's site in September of 2008---that's only 8 months in advance.

Pat

 

[gmarine]

What bothers me, is that is really can be a lot less than 12 months.

By that, I mean that I couldn't search for anything for, say, January of 2009, until my September 2009 week showed on Interval International's site in September of 2008---that's only 8 months in advance.

Pat

This is totally normal. Your unit shows up in your II account 12 months before the date of check in. You could have used your Sept 2008 week for January of 2009. If your problem is that you didnt have that week available then you need to buy another timeshare.

If you want your resort to allow deposits two years out you should suggest to management and/or the HOA of the resort that they change the II contract to reflect that.

 

[Dave*H]

What bothers me, is that is really can be a lot less than 12 months.

By that, I mean that I couldn't search for anything for, say, January of 2009, until my September 2009 week showed on Interval International's site in September of 2008---that's only 8 months in advance.

Pat

However, beginning on Sept 2008, you can search for things as far out as Sept 2010 (two years). From that point forward, you can always search two years out until you hit Sept 2009 at which point you can search as far out as Sept 2011. From that point forward, you can search no farther out than Sept 2011. The reality is that if your resort allows depositing 1 year out, you have 3 years in which to use the deposit, starting with 1 year before the check-in date, the caveat being that you cannot start searching until 1 year before the deposit. If you plan your vacation for Jan 2010 instead of 2009 you will be able to begin your search 1 year 8 months in advance.

 

[#1 Cowboys Fan]

Whoa!!!

Maybe I'm getting sensitive, but it seems like
I'm being turned against :rofl:

All I know is, for the week I'm speaking of, on my II account I can only 'see'/search with my 2009 (Sept) week.

For my other resort, I can 'see'/search with my 2009 AND 2010 (June) week.

Pat

 

[Dave*H]

Not trying turning to turn on anybody, just give a rational explanation. (Probably didn't do too well at that.) Likely scenario is one resort allows deposits 1 year out while the other allows deposits 2 years in advance. You can't start searching until the unit is available for deposit.

 

[dougp26364]

It is a fixed week.

I have spoked to the secretary, who keeps being told by the person who manages the resort repeatedly that it is II's fault. On my last call, I could hear her saying so in the background, we had kind of a three-way conversation going on.

My F-I-L and friend own at different resorts.

One poster said that some resorts don't allow deposits more than one year out----that's what I'm trying to change.
But the RESORT says that is not the case (that it is an II issue)---how can I convince them???!!!

Pat

In the past, when I've had an issue that neigther my resort or I.I. could solve when I spoke with each seperately, I'd have my home resort call I.I. and conference call (3 way calling) with me on the line. That way, I had I.I. and my resort on the line at the same time with me. By having everyone on the line at the same time, I've been able to get problems worked out that I couldn't get fixed by calling each individually.