II Replacement Week Exchange Power (Covid-19 cancellation)

[dioxide45]

I just cancelled a week I had at the Marriott Pulse Boston. It was originally booked with an II deposit from our Westin Palm Springs. The agent knew the only resort I wanted to rebook was the same one I cancelled. I asked if there was any reason why I shouldn't get the cancellation certificate (specifically asked what drawbacks or any negatives that came with it). That would have been the time to tell me I may not be able to use this certificate at that same resort I was canceling! He said "No, it sounds like it's the best plan." Of course, I realized minutes after he cancelled when I searched availability and did not see the same weeks that I could see currently with another Westin week I have on deposit with II.

I wish I had waited to cancel and continued to search availability at the Pulse Boston for later in the year. Then if I saw an opening, I could have called II and they would have done the retrade with no fee. As it is now, I have a certificate I will probably never be able to use at the same resort I had to cancel bc they're closed. I think that's just wrong. Especially because the agents are not advising people of this (at least my agent tonight did not). And I asked first, which is why I'm most upset. They just do not know what they're doing. They need to read some sort of disclaimer or something when they cancel your week. I know this is hard on everybody, but to be fair, why wouldn't they let someone book back into the same resort they had to cancel?

Same situation as us. I think you replied over there as well. Not happy with the hidden exclusions of this AC. I sent an email to the TUG II Members email box letting them know of my displeasure.

 

[csodjd]

For what it is worth, I received this today after canceling my MOC reservation last week.

Dear Owner,

With respect to your recently cancelled reservation for arrival at Marriott's Maui Ocean Club for check-in on May 23, 2020, we wanted to let you know that due to the unprecedented circumstances surrounding the spread of the Novel Coronavirus (COVID-19), we’ve made arrangements for you to receive an Interval International® certificate. So while you’ve had to pause your vacation now, you can still play in the future.

Your Interval International certificate — equivalent to a vacation week — will be deposited into your Interval International account within the next 10 business days and will have a reduced exchange rate of $99. Additionally, your normal reservation and travel windows have been expanded for use of this certificate. You can check availability for use of this certificate up to 120 days prior to your desired travel date. Vacations must be completed by December 16, 2021, which is when this certificate expires.

Says nothing about any restrictions. I'll have to wait and see. Hopefully not, as this should allow me at least an opportunity to get a week in Hawaii next year some time.

CS

 

[samara64]

These are 2 different setups.

You canceled a week booked directly with Marriott. Others canceled a week that was booked via II exchange.

 

[momeason]

Just received a confirmation today to Harbor Ridge near Acadia National Park for August 23. If it is safe to travel we would love to go. This is what I just read on the II site about potential cancellations. I am understanding that I can cancel with no penalty and reserve anything I can find whatever date I find? IS this how you guys read it? Would a replacement week be limited to this year since my deposit expires 12/31/2020? I doubt there will be anything I really want or have time to do this fall anyway.

If you cancel an exchange initially confirmed between March 14, 2020, and May 31, 2020, with travel before December 31, 2020**** ===

• Option: Request an instant confirmation for an alternative destination and/or travel date.
  
  • Do I have a booking window? No, as the substitute accommodations are confirmed at the time of cancellation.
  • Do I pay an additional exchange fee? No.
  • When do I need to complete travel? There’s no restriction on your travel date.

 

[pedro47]

Just received a confirmation today to Harbor Ridge near Acadia National Park for August 23. If it is safe to travel we would love to go. This is what I just read on the II site about potential cancellations. I am understanding that I can cancel with no penalty and reserve anything I can find whatever date I find? IS this how you guys read it? Would a replacement week be limited to this year since my deposit expires 12/31/2020? I doubt there will be anything I really want or have time to do this fall anyway.

If you cancel an exchange initially confirmed between March 14, 2020, and May 31, 2020, with travel before December 31, 2020**** ===

• Option: Request an instant confirmation for an alternative destination and/or travel date.
  • Do I have a booking window? No, as the substitute accommodations are confirmed at the time of cancellation.
  • Do I pay an additional exchange fee? No.
  • When do I need to complete travel? There’s no restriction on your travel date.

Have you attempted to exercise any of these Option ? Good Luck.

 

[momeason]

No pedro47, I hope to go to Acadia. Just found the cancellation policy interesting.

 

[momeason]

Have you attempted to exercise any of these Option ? Good Luck.

Nope, I hope to go to Acadia.

 

[pedro47]

No pedro47, I hope to go to Acadia. Just found the cancellation policy interesting.

I agree the cancellation policy is very interesting.

Acadia National Park is very beautiful and breath taking. Please take plenty of pictures.

 

[wackymother]

I have a Getaway for next week, and the resort has closed and canceled. I'm not pleased with Interval's response here.

They have my money, and now they're saying that I can only use that money in the next six months, essentially, and possibly less, and only if I pony up MORE money. Very annoyed.

 

[dioxide45]

I have a Getaway for next week, and the resort has closed and canceled. I'm not pleased with Interval's response here.

They have my money, and now they're saying that I can only use that money in the next six months, essentially, and possibly less, and only if I pony up MORE money. Very annoyed.

You have a couple options. This is from their website;


GETAWAY CANCELLATION POLICY ADJUSTMENTS

Spoiler: Getaway Cancel Policy

If you cancel a booked Getaway, with travel between March 14, 2020, and May 31, 2020 ===

• Option 1: Apply the price of your canceled Getaway toward a newly booked Getaway at the time of cancellation.
  • Do I have a booking window? No, as the substitute accommodations are confirmed at the time of cancellation.
  • Do I pay an additional fee? You will pay the difference between the price of the newly booked Getaway and the price of the canceled Getaway.
  • When do I need to complete travel? By December 31, 2020.
• Option 2: If an acceptable alternative Getaway selection is not available when you cancel, you can receive a no-fee Accommodations Certificate.
  • Do I have a booking window? Yes. It will be open through the travel expiration date, but it may be shortened to 30 days or less by Interval, from time to time, in its reasonable discretion.
  • Do I pay an additional fee? No.
  • When do I need to complete travel? By December 24, 2020.

Option 1 doesn't require an additional fee unless you book a higher priced getaway.

 

[wackymother]

You have a couple options. This is from their website;


GETAWAY CANCELLATION POLICY ADJUSTMENTS

Spoiler: Getaway Cancel Policy

If you cancel a booked Getaway, with travel between March 14, 2020, and May 31, 2020 ===

• Option 1: Apply the price of your canceled Getaway toward a newly booked Getaway at the time of cancellation.
  • Do I have a booking window? No, as the substitute accommodations are confirmed at the time of cancellation.
  • Do I pay an additional fee? You will pay the difference between the price of the newly booked Getaway and the price of the canceled Getaway.
  • When do I need to complete travel? By December 31, 2020.
• Option 2: If an acceptable alternative Getaway selection is not available when you cancel, you can receive a no-fee Accommodations Certificate.
  • Do I have a booking window? Yes. It will be open through the travel expiration date, but it may be shortened to 30 days or less by Interval, from time to time, in its reasonable discretion.
  • Do I pay an additional fee? No.
  • When do I need to complete travel? By December 24, 2020.

Option 1 doesn't require an additional fee unless you book a higher priced getaway.

Yes, this is the policy I was complaining about.

Of course it will be a higher-priced Getaway. Everybody and their brother is trying to squeeze in to...six months? four months? When can we book a week with reasonable safety? Not till late summer, certainly. And then travel needs to be completed by December 24, 2020. God forbid you get a Christmas week.

 

[tahoeJoe]

Does it make a difference if one uses a free Accommodation Certificate, books a week after March 14, 2020, and one needs/wants to cancel before the check-in date? I called Interval and got 3 very different answers, from 3 different agents. Not sure if ANY of the 3 answers is correct. Help!

 

[dioxide45]

I think it is this part of their Covid policy;

=== If you cancel an exchange initially confirmed between March 14, 2020, and May 31, 2020, with travel before December 31, 2020**** ===

• Option:Request an instant confirmation for an alternative destination and/or travel date.
  • Do I have a booking window? No, as the substitute accommodations are confirmed at the time of cancellation.
  • Do I pay an additional exchange fee? No.
  • When do I need to complete travel? There’s no restriction on your travel date.

 

[tahoeJoe]

I think it is this part of their Covid policy;

=== If you cancel an exchange initially confirmed between March 14, 2020, and May 31, 2020, with travel before December 31, 2020**** ===

• Option:Request an instant confirmation for an alternative destination and/or travel date.
  • Do I have a booking window? No, as the substitute accommodations are confirmed at the time of cancellation.
  • Do I pay an additional exchange fee? No.
  • When do I need to complete travel? There’s no restriction on your travel date.

"
That makes sense, but one of the 3 agents I spoke with claimed that using an AC was not considered an "exchange" so this provision did not apply, Gotta love II!

 

[dioxide45]

"
That makes sense, but one of the 3 agents I spoke with claimed that using an AC was not considered an "exchange" so this provision did not apply, Gotta love II!

I would question that, you access ACs through the Exchange tab. You may want to send an email to the TUG II Members Mailbox and ask how ACs are being handled. If you get a response you can talk directly with Mark and he should be able to make whatever change/cancellation you need based on the information you are told.

 

[Shankilicious]

How long did it take everyone to get their replacement AC? Mine still isn't showing up and it's been at least three weeks....

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[dioxide45]

The delay on these ACs seem to be on the Marriott side. We cancelled an II exchange and had the replacement AC within 45 minutes. It seems it is cancelled ACs from weeks reservations that is taking a long time.

 

[Shankilicious]

The delay on these ACs seem to be on the Marriott side. We cancelled an II exchange and had the replacement AC within 45 minutes. It seems it is cancelled ACs from weeks reservations that is taking a long time.

Mine was a bonus AC that I cancelled. Think I'll call tomorrow to check what the deal is.

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[dioxide45]

Mine was a bonus AC that I cancelled. Think I'll call tomorrow to check what the deal is.

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Send an email to the TUG II Members Mailbox.

 

[Shankilicious]

I just called II yesterday and both times got through with no hold time at all. The first advisor had her computer crash while taking to me but the second one guy my certificate issued within a couple hours.

This is by far the most powerful AC I've ever seen! I definitely got an upgrade for the free AC I cancelled to this one!

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[dioxide45]

I just called II yesterday and both times got through with no hold time at all. The first advisor had her computer crash while taking to me but the second one guy my certificate issued within a couple hours.

This is by far the most powerful AC I've ever seen! I definitely got an upgrade for the free AC I cancelled to this one!

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The AC we got for cancelling an exchange looked great on the grid, but when trying to pull off a trade, it couldn't see any Marriott deposits.

 

[rickandcindy23]

Now that Marriott has deposited quite a few units for January, I am going to see about moving our weeks from May to January. I can usually talk them into just moving my vacations.

I hate to cancel the May trip. I am just so disappointed that Disney World is closed. When is this going to end? Grrrrr...

 

[Shankilicious]

The AC we got for cancelling an exchange looked great on the grid, but when trying to pull off a trade, it couldn't see any Marriott deposits.

Marriott where?

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[dioxide45]

Marriott where?

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We cancelled a Marriott exchange and they gave use the no exchange fee AC. When I attempted to to searches with it, I couldn't pull any Marriotts in the searches. I complained about it, so hopefully they have fixed it so the AC can see other Marriott resorts.

 

[buzglyd]

We cancelled a Marriott exchange and they gave use the no exchange fee AC. When I attempted to to searches with it, I couldn't pull any Marriotts in the searches. I complained about it, so hopefully they have fixed it so the AC can see other Marriott resorts.

My replacement could see all the Marriotts. There was Crystal shores in Marco Island and Oceana Palms in Riviera Beach. I grabbed a 2BR at Oceana. The Marco Island was tempting but we are going to Charter Club at the end of this month.