I joined II in May and paid my $84. In June they called and offered me a "special" two years for the price of one. Okay, good deal I thought. I thought it was strange that they just didn't give me the extra year, I had to pay the $84 again but was assured that they would charge my card the $84 for the special, but I would be credited back the original $84. So I said ok.
Of course they took the additional $84 immediately. After a few weeks I still hadn't been credited back the original $84. So I called them. After a lengthy explanation of what was going on, the lady didn't understand why I thought I would get back the $84. She said it was my membership fee. She put me on hold for awhile and came back and said she would only be able to give me $70 because I had to pay for the period of time from when I signed up to that date. ?????? I thought ok, get me the $70, even though I was told I would get the entire $84. And the $70 did show up on my bank account. THis was July 16.
WHen I joined in May I immediately deposited my week, which was a late deposit. So jump ahead to today when I log into II to book a week for that late deposit, since we are FINALLY going to be able to take some time off soon. Now my account says it is EXPIRED and I have to pay to renew.
I get on the phone with II. This time the lady says "oh, I see where you paid $84 twice and then were credited $70, I don't know what to tell you". I told her that she needed to reactive my account because I paid for a two year membership. She said "it is expired". How can it be expired when I paid in June 2008 for two years!!!! She said she would talk to a manager and call me back. I haven't heard anything. I also sent an email to II.
Since this is basically my only experience with II does anyone have any advice on who I can call to try to get this straightened out? All I want is to be able to book a trip for crying out loud!!!!!!!
Shelley
Of course they took the additional $84 immediately. After a few weeks I still hadn't been credited back the original $84. So I called them. After a lengthy explanation of what was going on, the lady didn't understand why I thought I would get back the $84. She said it was my membership fee. She put me on hold for awhile and came back and said she would only be able to give me $70 because I had to pay for the period of time from when I signed up to that date. ?????? I thought ok, get me the $70, even though I was told I would get the entire $84. And the $70 did show up on my bank account. THis was July 16.
WHen I joined in May I immediately deposited my week, which was a late deposit. So jump ahead to today when I log into II to book a week for that late deposit, since we are FINALLY going to be able to take some time off soon. Now my account says it is EXPIRED and I have to pay to renew.
I get on the phone with II. This time the lady says "oh, I see where you paid $84 twice and then were credited $70, I don't know what to tell you". I told her that she needed to reactive my account because I paid for a two year membership. She said "it is expired". How can it be expired when I paid in June 2008 for two years!!!! She said she would talk to a manager and call me back. I haven't heard anything. I also sent an email to II.
Since this is basically my only experience with II does anyone have any advice on who I can call to try to get this straightened out? All I want is to be able to book a trip for crying out loud!!!!!!!
Shelley
