II E-PLUS retrade within 60 days of check-in

[VacationForever]

I have never gone into Flexchange period for a retrade but want to ask this question. Does anyone know if I were to retrade using E-Plus within 60 days of check-in whether I will only see Flexchange inventory?

In the FAQ it says you can retrade up to 24 hours before check-in. So I am hopeful my retrade won't be restricted when I retrade close to the check-in date.

 

[LAX Mom]

I'm not sure I understand your question.

There is no difference between flexchange inventory and regular inventory. When you are within 59 days of check-in, everything is flexchange. Trading restrictions are relaxed and it is easier to upgrade to a larger unit or better week than your deposited week.

 

[Saintsfanfl]

I think it's actually a little worse than "flex only". When you are within 60 days you will no longer be able to search beyond the check-in day. Basically once you hit 60 days the check-in day is the new expiration. This is an unnecessary limitation that they should fix. It should remain the cancellation day or at the very least within 60 days.

 

[Saintsfanfl]

My description above might just be a programming oversight. I had always assumed that you could retrade from a Friday to a Saturday or Sunday check-in by calling a rep even less than 60 days out. You can't do it online inside 60 days. You can only retrade to a check-in day prior to the check-in date.

 

[dioxide45]

So are you saying that once you are inside 60 days you can only re-trade for inventory up to the checkin day. Or that because you can only search for inventory within 60 days of the date you are searching, you can't see anything beyond the checkin day because it is more than 60 days out?

My thought would be that if you are re-trading within 60 days of checkin that you would be able to see anything 60 days out. So if you are 48 hours ahead of the checkin date and try to re-trade, you could re-trade for something that is now way beyond your original checkin date?

One issue I see is that they advertise that you can re-trade for a week up to a year beyond your original exchange. The problem is that based on current monogramming, if you re-trade inside of 60 days, that one year gets cut down to only six months since you can only re-trade three times.

 

[Saintsfanfl]

So are you saying that once you are inside 60 days you can only re-trade for inventory up to the checkin day. Or that because you can only search for inventory within 60 days of the date you are searching, you can't see anything beyond the checkin day because it is more than 60 days out?

My thought would be that if you are re-trading within 60 days of checkin that you would be able to see anything 60 days out. So if you are 48 hours ahead of the checkin date and try to re-trade, you could re-trade for something that is now way beyond your original checkin date?

One issue I see is that they advertise that you can re-trade for a week up to a year beyond your original exchange. The problem is that based on current monogramming, if you re-trade inside of 60 days, that one year gets cut down to only six months since you can only re-trade three times.

I thought that is what it did the last time but it looks like I might be mistaken. I just checked on an exchange checking in 11/22 and it forces a window to 11/23, which is 59 days out. I am glad to be wrong. I will check tomorrow to make sure the window moves to 11/24.

The last time I might have been within 14 days in which case it may have forced the window to the check-in day only.

I agree they are not properly disclosing the e-trade limitation within 60 days of check-in. Is there disclosure anywhere? It will allow you to buy e-plus on an exchange less than 60 days and in that case the 1 year expiration is blatant false advertising. We know better, but your average customer is not going to be a happy camper.

 

[dioxide45]

I thought that is what it did the last time but it looks like I might be mistaken. I just checked on an exchange checking in 11/22 and it forces a window to 11/23, which is 59 days out. I am glad to be wrong. I will check tomorrow to make sure the window moves to 11/24.

The last time I might have been within 14 days in which case it may have forced the window to the check-in day only.

I thought I had read that you can re-trade three times for up to a year after the original checkin date of the first exchange up to 24 hours before checkin. Though I can't find anything about the one year now. Just the three re-trades.

E-Plus
Put more change in your exchange. With E-Plus, you can retrade your confirmed exchange up to three times for a low, one-time fee.

Confirm your exchange now, and if you prefer a different destination, resort, or travel date at a later time (up to 24-hours prior to check-in), you can change without having to pay any additional fees. That’s flexibility!

 

[Saintsfanfl]

I thought I had read that you can re-trade three times for up to a year after the original checkin date of the first exchange up to 24 hours before checkin. Though I can't find anything about the one year now. Just the three re-trades.

That actually might still be the case. I remember reading that as well. I am working off the standard retrade option and not e-plus, so perhaps the programming is different. I will know tomorrow because right now I have e-plus on an 11/24/13 check-in day. Today it is exactly 60 days out and forces a window through 11/24/14. Tomorrow it will hopefully keep the same 11/24/14 date and then my info is all wrong and based only on the standard online retrade option. I will post back tomorrow morning on the result.

I should have known better that e-plus has separate programming especially considering the standard retrade does not have a 1 year expiration. I was not thinking it through using the standard retrade option as a test for e-plus.

 

[VacationForever]

Yes, please, I would like to know if the dates moved into within 60 days of check-in date after it crosses the 60-day mark.

I made an II trade for mid April 2014 but will only know by late Feb as to whether I need to change the date. So I know I will hit the 60-day mark... I paid for E-Plus due to this uncertainly, but if it becomes restricted then it is useless.

 

[Saintsfanfl]

The dates have moved but it is not the check-in day or 59 days from today. It appears to be 59 days from the check-in day. This is actually what you are asking but it is not what I was expecting due to the window being different for a regular retrade. I find this very strange especially since it is not disclosed. I am wondering if you exchange to something after 60 days if it reverts back to the correct expiration date.

In short, a regular retrade limits to 59 days from the current day if less than 60 days from check-in while an e-plus retrade appears to limit to 59 days from the check-in day.

See below. The expiration date "was" 11/24/14 with the check-in date 11/24/13. The limitation makes sense but it is not what they advertise.

Please select travel dates within the following days:
09/26/2013 - 01/22/2014

It would be good to know if you can trade to ~100 days out and then have the original expiration. I cannot test this without needing it but hopefully it can be confirmed at some point. If it works it makes the limitation a little pointless unless you only have one retrade left.

Does anyone know if you can cancel an e-plus exchange and get a replacement week?

 

[VacationForever]

This is exactly what I was afraid would happen. The moment you cross the 60-day window from check-in you can only re-trade for inventory that are 60 days out from check-in.

 

[Saintsfanfl]

This is exactly what I was afraid would happen. The moment you cross the 60-day window from check-in you can only re-trade for inventory that are 60 days out from check-in.

I don't feel like dealing with a rep on the issue but someone should bring this up to II. The marketing is very clear on the 1 year from check-in expiration and the ability to retrade 24 hours prior. No where that I can see does it state the shortened exhange window inside of 60 days.

 

[dioxide45]

I don't feel like dealing with a rep on the issue but someone should bring this up to II. The marketing is very clear on the 1 year from check-in expiration and the ability to retrade 24 hours prior. No where that I can see does it state the shortened exhange window inside of 60 days.

Perhaps an opportunity to use the new II e-mail address for TUG members?

http://www.tugbbs.com/forums/showthread.php?t=198023

 

[Saintsfanfl]

Perhaps an opportunity to use the new II e-mail address for TUG members?

http://www.tugbbs.com/forums/showthread.php?t=198023

I have sent them an email on clarifications regarding this thread. I will post back if and when they respond.

 

[Saintsfanfl]

E-Plus clarification

We have an answer:

Thank you for your email. Please find your requested information below.

• If the E-Plus retrade is performed 60 days or more from the current check-in date, members may request new travel dates from the date of call up to the E-Plus expiration date.
• If the E-Plus retrade is performed less than 60 days from the current check-in date, members may request new travel dates from the date of call up to 60 days from the current check-in date.
• Once an E-Plus retrade is performed less than 60 days from the check-in date, all remaining retrades will be restricted to viewing availability from the date of call up to 60 days from the current check-in date.

Please let me know if you have any other questions.

So once you get within 60 days of check-in you are basically screwed on the 1 year. Since most decent retrades occur within 60 days this forces giving up the retrade expiration in exchange for retrading close to check-in. I still greatly value e-plus even in light of this limitation.

 

[Saintsfanfl]

It is not a big deal, but an interesting side note is the person answering my email to the II Tug email address at tugmembers@intervalintl.com is the same person that put a hold on my online account because of confusion on me possibly advertising an exchange on redweek (I wasn't). Questions to that email address on what you can and can't do with exchanges, AC's, and XYZ's could reveal better answers than our speculation here on TUG.

 

[dioxide45]

It is not a big deal, but an interesting side note is the person answering my email to the II Tug email address at tugmembers@intervalintl.com is the same person that put a hold on my online account because of confusion on me possibly advertising an exchange on redweek (I wasn't). Questions to that email address on what you can and can't do with exchanges, AC's, and XYZ's could reveal better answers than our speculation here on TUG.

I would agree, the e-mail address will be a good source of "official" information. Brian used it to verify that receiving reimbursement on costs of an AC is okay when "giving them away".

I don't know how much XYZ information we would obtain. They don't seem to be willing to give out the grid, someone already asked. The problems with XYZ are that the rules that matter are the interpretation of whatever rep you have on the phone. Challenging them on the rules is not usually successful.

 

[VacationForever]

We have an answer:



So once you get within 60 days of check-in you are basically screwed on the 1 year. Since most decent retrades occur within 60 days this forces giving up the retrade expiration in exchange for retrading close to check-in. I still greatly value e-plus even in light of this limitation.

Thank you for getting the official answer... Unfortunately it confirmed what I had suspected.

 

[dioxide45]

So once you get within 60 days of check-in you are basically screwed on the 1 year. Since most decent retrades occur within 60 days this forces giving up the retrade expiration in exchange for retrading close to check-in. I still greatly value e-plus even in light of this limitation.

I am still kind of confused by the answer. For the last bullet, are you restricted to confirming an exchange that is no more than 60 days from the current date, or 60 days after the date of the current confirmation checkin date?

 

[Saintsfanfl]

I am still kind of confused by the answer. For the last bullet, are you restricted to confirming an exchange that is no more than 60 days from the current date, or 60 days after the date of the current confirmation checkin date?

It's the latter. Once you get within 60 days on e-plus the new expiration date is 59 days from the check-in date. So the first day at 59 days out starts the clock ticking on a 118 day window that shrinks each day. I am assuming a replacement week is not allowed but he didn't answer that part.

 

[dioxide45]

It's the latter. Once you get within 60 days on e-plus the new expiration date is 59 days from the check-in date. So the first day at 59 days out starts the clock ticking on a 118 day window that shrinks each day. I am assuming a replacement week is not allowed but he didn't answer that part.

But does each retrade then extend that window another 59 days beyond the new current checkin date?

Example:
Current Date: 9/28/2013
Date of Current Confirmation: 11/26/2013
Can Currently Book Through: 1/24/2014
You Retrade for Week: 1/17/2014

Can you then retrade for a week sometime out through 3/17/2014?

 

[Saintsfanfl]

But does each retrade then extend that window another 59 days beyond the new current checkin date?

Example:
Current Date: 9/28/2013
Date of Current Confirmation: 11/26/2013
Can Currently Book Through: 1/24/2014
You Retrade for Week: 1/17/2014

Can you then retrade for a week sometime out through 3/17/2014?

My understanding of the third bullet point is no. Once inside 60 days you have a new expiration date and it does not change with any further retrades. But, this is just my interpretation. I would love to test it out but I need the date I already have.

 

[dioxide45]

My understanding of the third bullet point is no. Once inside 60 days you have a new expiration date and it does not change with any further retrades. But, this is just my interpretation. I would love to test it out but I need the date I already have.

If that is the case, it is a very limiting restriction of EPlus that seems to differ from how they advertise it.

 

[Saintsfanfl]

If that is the case, it is a very limiting restriction of EPlus that seems to differ from how they advertise it.

I agree. Even if it is 59 days from each successive retrade it is still not what they advertise. $49 was apparently too good to be true with the assumed benefits.

I still like it as an option but if you are giving the ability for a replacement week it becomes very inflexible. You save a few bucks on a potential retrade fee but might lose an entire deposit if something doesn't work out.

 

[dioxide45]

I agree. Even if it is 59 days from each successive retrade it is still not what they advertise. $49 was apparently too good to be true with the assumed benefits.

I still like it as an option but if you are giving the ability for a replacement week it becomes very inflexible.

Hopefully the suggestion used in post #25 of this thread by Colorado Belle doesn't come back to be bad advice.