II - cancellation request

[csudell]

I booked an exchange which I had to cancel. so instead of the 2 year window I had to use my banked week, it went to a year. Will II extend the deadline by which I must travel (for a fee) or do I have to use it or lose it?

 

[DeniseM]

You can extend it for a fee. I think the amount is listed in the II FAQ, in the Exchange Company Info. stick,y at the top of the page.

 

[csudell]

I hate II today. Cant extend with a fee. Yes, the sticky says you can, but that is incorrect. I just called to question it and if I dont use my week by Sept 10, its gone.

As a reminder, this happened b/c I placed an exchange for one of my partners and then he cancelled. He paid me the exchange fee but now I have to use the week one year earlier.

 

[gmarine]

Thats correct. You cant extend a Cancellation Replacement week. You have one year from the date you cancel.

 

[LLW]

I hate II today. Cant extend with a fee. Yes, the sticky says you can, but that is incorrect. I just called to question it and if I dont use my week by Sept 10, its gone.

The fees for extension are for extending deposits only. They do not work for Cancellation Replacement Weeks. According to II's 2009 Buyers' Guide, Deposit First Exhange Method,

"5. By using the Deposit Extension Option, Members may, upon the
payment of an additional fee, extend the period in which they can
request an exchange based on a particular deposit (“Request Window”)
for up to a period of one year. A Request Window may only be extended
one time. The Deposit Extension Option must be exercised within three
months of the date on which the original Request Window expired. The
extension begins on the date on which the original Request Window
expired. If the deposit was placed from 12 months (or 24 months if
the Home Resort participates in the Early Deposit/Request Program)
to 14 days before the commencement date of the deposited week,
then the exchange request placed within an extended Request Window
must be placed through II’s Flexchange service. The period within
which Members may request substitute accommodations pursuant
to II’s Exchange Cancellation Policy and the period within which
Members may request accommodations pursuant to the redemption
of an accommodations certificate may not be extended by the
Deposit Extension Option. All other terms and conditions of
exchange apply."