II Agents No Longer Giving Out Their Extensions?

[dioxide45]

I spoke with a fantastic Interval agent the other day. After we had finished with the business part I asked if she had an extension she could give me. She indicated that she doesn't have a direct extension as they don't want their members to have to wait on hold for them. This is actually the second time that a rep has told me they can't give me a direct extension.

I have been able to extensions of individual reps in the past without a problem. I just wonder if it is a change in policy? Or is it based on their "level" within the organization.

When she answered, she answered as the 'Starwood Desk' but said she also handles Marriott's when I indicated I had Marriott ownerships.

 

[momeason]

I spoke with a fantastic Interval agent the other day. After we had finished with the business part I asked if she had an extension she could give me. She indicated that she doesn't have a direct extension as they don't want their members to have to wait on hold for them. This is actually the second time that a rep has told me they can't give me a direct extension.

I have been able to extensions of individual reps in the past without a problem. I just wonder if it is a change in policy? Or is it based on their "level" within the organization.

When she answered, she answered as the 'Starwood Desk' but said she also handles Marriott's when I indicated I had Marriott ownerships.

I think it may have to do with their level. I have been given 2 extensions recently but I did have an agent say she did not have an extension number a couple of months ago.

 

[siesta]

Might even be the agent, maybe she just didn't want you bugging her.

 

[dioxide45]

Might even be the agent, maybe she just didn't want you bugging her.

That could be . Though she did comment that she thought it was great talking with a member that knew their system so well. I would hope I helped make her job a little easier.