II 2025 update - all bad news

[dioxide45]

I spoke with a different rep in the customer relations area today. On this point, it doesn't look like there is any change. I'm told the 59 day limitation on eplus on existing confirmed flexchange exchanges remain the same limitation at 59 days.

I guess we'll see how everything plays out tomorrow and beyond with some real life testing

I don’t think we were expecting any changes to eplus. Just perhaps regular retrades.

 

[mauiwowie]

I took the suggestion by @alwysonvac and contacted Mark at II. I heard back today from an associate and got a couple answers.

1. For any current unused late deposits that have the flexchange restriction, if they were deposited more than 30 days out and less than 59 days, they will become unrestricted deposits after July 1. For any deposits that were deposited >14 days but less than 30 days, they will continue to be late deposits subject to the 30 day flexchange restriction. So it will mirror new deposits policy after July 1

3. In the situation I used as an example above, any new deposit after July 1 that is deposited with a check-in date more than 30 days out will be an unrestricted deposit.

For scenario #2, they are still working out how they are going to handle confirmed exchanges that were subject to the 60 day flexchange period

Did anyone see a change in scenario 1?
We're down to 3 free GCs as of today

 

[dioxide45]

I am seeing the 30 day flexchange restriction in action today. I have a couple exchanges currently inside 30 days that don't have Eplus attached and when I try to retrade, it forces me to only search for the next 30 days.

 

[dioxide45]

Some interesting behavior. I notice with an exchange that had Eplus but all Eplus retrades have been exhausted, it still allows me to search up to 59 *almost* days from the current date. This exchange is currently inside 30 days. When I input search dates outside 59 days, it forces me to change them, though the latest travel date it is defaulting to is 8/25 which is only 55 days from today.

 

[djyamyam]

Did anyone see a change in scenario 1?
We're down to 3 free GCs as of today

I did not see a change in any of my unused flexchange deposits. All still can search 59 days out, even the one that should be limited to just 30 days.

Additionally, my GC numbers are incorrect. I have a couple II accounts and I had 4 in one and 3 in the other. So yesterday, I used one of the GCs on a reservation so that I had 3 in each account in order to not lose any. Today, I only have 1 GC left in each account. I guess I'll have to be making a phone call to get this all sorted out.

 

[mauiwowie]

I am seeing the 30 day flexchange restriction in action today. I have a couple exchanges currently inside 30 days that don't have Eplus attached and when I try to retrade, it forces me to only search for the next 30 days.

JTBC, these were or weren't deposits made <30 days that made them late deposits? <30 have always been restricted to 30 days or less. I am wondering about the second half of situation 2 ie late deposits made <60 but >30
thanks

 

[djyamyam]

Additionally, my GC numbers are incorrect. I have a couple II accounts and I had 4 in one and 3 in the other. So yesterday, I used one of the GCs on a reservation so that I had 3 in each account in order to not lose any. Today, I only have 1 GC left in each account. I guess I'll have to be making a phone call to get this all sorted out.

This is the wording of the of the change in GC policy:

Interval Guest Certificate — As of July 1, 2025, the number of complimentary Guest Certificates included with an Interval Platinum® membership will change to three per membership year. Please note that if you have more than three complimentary Guest Certificates remaining in your Interval Platinum membership, the total will be adjusted to three as of July 1, 2025. In addition, the cost of Guest Certificates will increase to $89

So I was in the scenario they outlined as an example in the wording above. Yesterday, I had 4 GCs in my account and I didn't want to lose out on that additional GC and used one on an exchange that I might have a guest use so we would have 3 leftover. Today, my account only shows 1. In talking with the guide, I was told how they applied the policy was you used 2 of your certificates so you only have 1 remaining (ie. 3 - 2 =1). I don't get that logic from the new wording. Am I off on my interpretation? Did anyone else think what I thought?

 

[dioxide45]

JTBC, these were or weren't deposits made <30 days that made them late deposits? <30 have always been restricted to 30 days or less. I am wondering about the second half of situation 2 ie late deposits made <60 but >30
thanks

In the past, only <14 days were 30 day restricted. You may be on to something. I will have to check again later. I notice that my exchange checking in on Friday is 30 day restricted, but the one checking in on the 19th is not. Both had Eplus. I have a non Eplus exchange that I can check in the next day or so as it moves into the 30 day window.

This is the wording of the of the change in GC policy:

Interval Guest Certificate — As of July 1, 2025, the number of complimentary Guest Certificates included with an Interval Platinum® membership will change to three per membership year. Please note that if you have more than three complimentary Guest Certificates remaining in your Interval Platinum membership, the total will be adjusted to three as of July 1, 2025. In addition, the cost of Guest Certificates will increase to $89

So I was in the scenario they outlined as an example in the wording above. Yesterday, I had 4 GCs in my account and I didn't want to lose out on that additional GC and used one on an exchange that I might have a guest use so we would have 3 leftover. Today, my account only shows 1. In talking with the guide, I was told how they applied the policy was you used 2 of your certificates so you only have 1 remaining (ie. 3 - 2 =1). I don't get that logic from the new wording. Am I off on my interpretation? Did anyone else think what I thought?

I understood the wording the same as you. I think you got a rep that had no clue and/or didn't want to do the legwork to find out. This is a common problem in customer service. Give you an answer they think will appease you to get you off the phone and on to the next caller. I had a similar situation as yours. Though we had all five certs remaining. Shortly after the announcement I added one to an exchange and had four. Today I have three. I think you need to email the TUG Members II Mailbox (aka Mark).

 

[claraj]

The same happened to me. I had 4 certificates before the transition and today I am down to 2.

 

[rickandcindy23]

Great, I had 3 guest certifcates left as of a few days ago. I will have to check my II account. Changes that aren't detailed ahead of the change make me angry. And then telling us if we have more than 3, we will be reduced to 3, that's stealing from me.

 

[dioxide45]

Interval Guest Certificate — As of July 1, 2025, the number of complimentary Guest Certificates included with an Interval Platinum® membership will change to three per membership year. Please note that if you have more than three complimentary Guest Certificates remaining in your Interval Platinum membership, the total will be adjusted to three as of July 1, 2025. In addition, the cost of Guest Certificates will increase to $89

Okay, looking at the wording again, it technically doesn't cover your situation. Though I don't think it was the intent, it was just sloppy writing by whoever put out the information. Technically you had three guest certificates, not "more than three". They don't have any verbiage that actually covers someone who has three or less and I think the verbiage should have been written as "three or more guest certificates". This however doesn't explain @claraj scenario where she had four and now has two. We had four and now we have three.

 

[iftravel]

Okay, looking at the wording again, it technically doesn't cover your situation. Though I don't think it was the intent, it was just sloppy writing by whoever put out the information. Technically you had three guest certificates, not "more than three". They don't have any verbiage that actually covers someone who has three or less and I think the verbiage should have been written as "three or more guest certificates". This however doesn't explain @claraj scenario where she had four and now has two. We had four and now we have three.

I have a feeling that II is setting itself up for a class lawsuit. People may have bought into Platinum because of the 5GC. You cannot take away they’ve already paid for…

 

[Hindsite]

I have a feeling that II is setting itself up for a class lawsuit. People may have bought into Platinum because of the 5GC. You cannot take away they’ve already paid for…

Have a read of the legal information, it allows they to do what they want, Plat covers a lot more than just CG. II don't know or care that you only bought for the included GCs.

 

[dioxide45]

Right now I have an exchange for checkin starting on August 31st, 2025. This is probably right on the cusp of 60 days and I can currently search beyond 59 days. Will check again tomorrow.

I have another exchange for checkin on July 19th, 2025 and it can also search through August 25th (original deposit expiration). So it seems that perhaps the 30 day Flexchange hasn't been instituted.

 

[klpca]

Have any of you reached out to Mark Delcampo at Interval? It sounds like the programming doesn't match up to the T&C. Maybe a mistake was made and needs to be corrected?

 

[TravelJoy]

This is false advertising, they cannot retroactively change what was advertised. It is imperative to escalate this to management over the phone and tell them unambiguously this is the making of a legal challenge as it violates advertising laws.

Talking points haha:

AI Overview



Changing the terms of a deal after a purchase may fall under
false advertising or breach of contract if the changes contradict what was originally advertised or agreed upon.

Here's a breakdown of the key concepts and your rights:
1. False Advertising:

• Misleading or Untrue Claims: Advertising must accurately represent the product or service, including its price, quality, and features.
• Reliance: If you made a purchase based on false advertising and wouldn't have bought the product or service otherwise, you may have legal recourse.
• Consequences: Companies found guilty of false advertising may have to compensate consumers for losses, cover related costs, and face court injunctions to halt further misleading advertising.

2. Contract Modifications:

• Mutual Agreement: A contract, once formed, generally requires the agreement of all parties to be modified.
• Notice and Consent: Even if a contract allows for modifications, the company must provide you with clear notice of the changes, and you must consent to them to be bound by the new terms.
• Consideration: Under common law, new consideration (benefits or detriments exchanged) may be needed to support significant contract modifications.
• Bad Faith: Contract modifications made in bad faith may not be enforceable.

3. Your Rights and Actions:

• Document Everything: Keep records of the advertising, your interactions with the company, and the purchase itself.
• File Complaints: Consider filing complaints with the Federal Trade Commission (FTC) and your state's consumer protection agency.
• Legal Action: You may be able to file an individual or class action lawsuit for damages if you can prove you were harmed by false advertising or a breach of contract.
• Consult an Attorney: Seek advice from a consumer protection attorney to understand your options and rights.

Example:
If you purchased a product advertised at a specific price, but the company later increased the price after the purchase, they may be in violation of false advertising laws or the terms of the contract. You could potentially pursue a legal claim against the company for the price difference and any other related damages.

Important Note: The specifics of each situation and the applicable laws can vary, so consulting with a legal professional is crucial for personalized advice.

AI Overview

False advertising is prohibited by both federal and state laws, with the goal of protecting consumers from misleading or deceptive marketing practices. At the federal level, the Federal Trade Commission (FTC) enforces laws against false or misleading advertising, particularly those that could affect consumers' health or finances. California law also prohibits false and deceptive advertising, holding businesses accountable for misrepresentations about their products or services.


Federal Laws:

• FTC Act:
  .

Section 5 of the FTC Act prohibits unfair or deceptive acts or practices, including false advertising.

• Section 12 of the FTC Act:
  .

Specifically prohibits the dissemination of false advertisements for food, drugs, devices, services, or cosmetics according to the Federal Trade Commission (.gov).

• Lanham Act:
  .

Section 43(a) of the Lanham Act allows businesses to sue competitors for false advertising.

State Laws (California Example):

• • California Business and Professions Code § 17500: Prohibits false or misleading advertising according to Super Lawyers.
    

• Unfair Competition Law (UCL): Prohibits unlawful, unfair, or fraudulent business practices, including false advertising.
  

Key Elements of False Advertising Laws:

• • Misleading Statements:
    Advertisements must not contain untrue, misleading, or deceptive statements about the product or service.
    

• Materiality:
  The misleading information must be material, meaning it's likely to influence a consumer's purchasing decision.
  

• Intent (sometimes):
  Some laws require proof of intent to deceive or mislead, while others focus on the potential for deception according to Shouse Law Group.
  

• Reasonable Consumer:
  The standard for determining if an advertisement is misleading often involves assessing whether a reasonable consumer would likely be misled by the ad.
  

Remedies for False Advertising:

• • Injunctive Relief:
    Courts can order businesses to stop running deceptive ads.
    

• Monetary Damages:
  Plaintiffs may be entitled to compensation for financial losses caused by the false advertising.
  

• Civil Penalties:
  Businesses may face fines or other penalties for violating false advertising laws.
  

• Criminal Penalties:
  In some cases, particularly with intent to defraud, false advertising can lead to criminal charges and penalties.
  

Examples of False Advertising:

• • Claiming a product can cure a disease without scientific evidence.
  • Misrepresenting the price of a product or service.
  • Failing to disclose necessary information about a product or service.
  • Using misleading testimonials or endorsements.
  • Advertising a product as "organic" or "eco-friendly" without proper certification.
    

In California, both consumers and competitors can sue for false advertising under the UCL and the False Advertising Law (FAL).

 

[iftravel]

Have a read of the legal information, it allows they to do what they want, Plat covers a lot more than just CG. II don't know or care that you only bought for the included GCs.

It doesn’t matter just takes a good lawyer. That’s why a lot of old benefits are “grandfathered”.

 

[rickandcindy23]

I just won't add our friends to the confirmations in August for their 50th anniversary celebration. They will check in at the same time we do, and I will just have Westin use their credit card for the room. I am sure Westin front desk is not going to argue with me on that point. I am not going to add them as guests with II. That gives me back two that they stole. Two weeks, two GC's.

 

[TravelJoy]

Have a read of the legal information, it allows they to do what they want, Plat covers a lot more than just CG. II don't know or care that you only bought for the included GCs.

Many a corporations believe they can "do what they want" until they get dragged to court and bury their head in the sand. It's just one of a plethora of examples of will the customer retaliate or do we get to pull the rug from under them. I escalated the issue and waiting for corporate reply. The "manager" was only willing to add a single gc name without reducing the counter this was unacceptable. These things only work if there are complaints en masse. Complaining to the BBB as well as state AG is another quick and easy method to lodge a complaint.

 

[iftravel]

This is false advertising, they cannot retroactively change what was advertised. It is imperative to escalate this to management over the phone and tell them unambiguously this is the making of a legal challenge as it violates advertising laws.

Talking points haha:

AI Overview



Changing the terms of a deal after a purchase may fall under
false advertising or breach of contract if the changes contradict what was originally advertised or agreed upon.

Here's a breakdown of the key concepts and your rights:
1. False Advertising:

• Misleading or Untrue Claims: Advertising must accurately represent the product or service, including its price, quality, and features.
• Reliance: If you made a purchase based on false advertising and wouldn't have bought the product or service otherwise, you may have legal recourse.
• Consequences: Companies found guilty of false advertising may have to compensate consumers for losses, cover related costs, and face court injunctions to halt further misleading advertising.

2. Contract Modifications:

• Mutual Agreement: A contract, once formed, generally requires the agreement of all parties to be modified.
• Notice and Consent: Even if a contract allows for modifications, the company must provide you with clear notice of the changes, and you must consent to them to be bound by the new terms.
• Consideration: Under common law, new consideration (benefits or detriments exchanged) may be needed to support significant contract modifications.
• Bad Faith: Contract modifications made in bad faith may not be enforceable.

3. Your Rights and Actions:

• Document Everything: Keep records of the advertising, your interactions with the company, and the purchase itself.
• File Complaints: Consider filing complaints with the Federal Trade Commission (FTC) and your state's consumer protection agency.
• Legal Action: You may be able to file an individual or class action lawsuit for damages if you can prove you were harmed by false advertising or a breach of contract.
• Consult an Attorney: Seek advice from a consumer protection attorney to understand your options and rights.

Example:
If you purchased a product advertised at a specific price, but the company later increased the price after the purchase, they may be in violation of false advertising laws or the terms of the contract. You could potentially pursue a legal claim against the company for the price difference and any other related damages.

Important Note: The specifics of each situation and the applicable laws can vary, so consulting with a legal professional is crucial for personalized advice.

AI Overview

False advertising is prohibited by both federal and state laws, with the goal of protecting consumers from misleading or deceptive marketing practices. At the federal level, the Federal Trade Commission (FTC) enforces laws against false or misleading advertising, particularly those that could affect consumers' health or finances. California law also prohibits false and deceptive advertising, holding businesses accountable for misrepresentations about their products or services.


Federal Laws:

• FTC Act:
  .

Section 5 of the FTC Act prohibits unfair or deceptive acts or practices, including false advertising.

• 
  
• Section 12 of the FTC Act:
  .

Specifically prohibits the dissemination of false advertisements for food, drugs, devices, services, or cosmetics according to the Federal Trade Commission (.gov).

• 
  
• Lanham Act:
  .

Section 43(a) of the Lanham Act allows businesses to sue competitors for false advertising.

State Laws (California Example):

• • California Business and Professions Code § 17500: Prohibits false or misleading advertising according to Super Lawyers.
• 
  
• Unfair Competition Law (UCL): Prohibits unlawful, unfair, or fraudulent business practices, including false advertising.

Key Elements of False Advertising Laws:

• • Misleading Statements:
    Advertisements must not contain untrue, misleading, or deceptive statements about the product or service.
• 
  
• Materiality:
  The misleading information must be material, meaning it's likely to influence a consumer's purchasing decision.
• 
  
• Intent (sometimes):
  Some laws require proof of intent to deceive or mislead, while others focus on the potential for deception according to Shouse Law Group.
• 
  
• Reasonable Consumer:
  The standard for determining if an advertisement is misleading often involves assessing whether a reasonable consumer would likely be misled by the ad.

Remedies for False Advertising:

• • Injunctive Relief:
    Courts can order businesses to stop running deceptive ads.
• 
  
• Monetary Damages:
  Plaintiffs may be entitled to compensation for financial losses caused by the false advertising.
• 
  
• Civil Penalties:
  Businesses may face fines or other penalties for violating false advertising laws.
• 
  
• Criminal Penalties:
  In some cases, particularly with intent to defraud, false advertising can lead to criminal charges and penalties.

Examples of False Advertising:

• • Claiming a product can cure a disease without scientific evidence.
  • Misrepresenting the price of a product or service.
  • Failing to disclose necessary information about a product or service.
  • Using misleading testimonials or endorsements.
  • Advertising a product as "organic" or "eco-friendly" without proper certification.

In California, both consumers and competitors can sue for false advertising under the UCL and the False Advertising Law (FAL).

Yeah someone should save the old ad for Platinum benefits as a proof. Sounds an easy case if you go to a small claims court but use it to argue with II first.

 

[TravelJoy]

Yeah someone should save the old ad for Platinum benefits as a proof. Sounds an easy case if you go to a small claims court but use it to argue with II first.

Yes, I have screenshots, should post on social as well that is a quick way to get them to notice the issue.

 

[TravelJoy]

Remember when we were speaking of cc disputes, this is ground zero that ii would lose every single time. Then if they try to retaliate by canceling the account that would be grounds for a lawsuit as well against ii lol

 

[HudsHut]

I did not see a change in any of my unused flexchange deposits. All still can search 59 days out, even the one that should be limited to just 30 days.

Additionally, my GC numbers are incorrect. I have a couple II accounts and I had 4 in one and 3 in the other. So yesterday, I used one of the GCs on a reservation so that I had 3 in each account in order to not lose any. Today, I only have 1 GC left in each account. I guess I'll have to be making a phone call to get this all sorted out.

I added 2 GC to ongoing searches, and left 1 GC unused. That one is now gone.

I had hoped they would leave up to 3 unused ones in the account.

 

[dioxide45]

Remember when we were speaking of cc disputes, this is ground zero that ii would lose every single time. Then if they try to retaliate by canceling the account that would be grounds for a lawsuit as well against ii lol

Lawuits are costly. The class is also very small so trying to get an attorney to take it on contingency would be difficult. Sometimes there are times we just need to suck it up and determine if a company is still worth doing business with.

 

[Mongoose]

You agreed to the T&C's when you made your purchase. "Membership benefits other than the exchange privilege, including certain Interval Gold, Club Interval Gold, and Interval Platinum benefits, are subject to separate terms and conditions . Said benefits, their providers, and their terms of use may be changed, substituted, or eliminated without prior notice." You don't have a case.

https://www.intervalworld.com/iimedia/pdf/iw/buyers-guide-2024.pdf