I agree totally - maturity that comes with experience is exactly the way.
Some of us who have been doing customer service since before you were born are mature enough to not take offense when someone your age who worked in customer service for a few years lectures us about proper customer service. Because, you know, part of customer service is dealing with people who lecture us about how to do our jobs.
T_R_Oglodyte is likely the most mature of all TUGgers, and probably IS older than dirt - just look at his picture!
:hysterical: :hysterical: :hysterical: