I need help understanding a cancel/rebook situation

[klpca]

I have a week booked in late April that we are not going to be able to use. It was a full week in Victoria that I was booking to use up some extra points so it was 16k points - 11,850 expire in August 2026, the rest in 2027. The cancelation date is March 25, 2026.

Today I received a waitlist request for a different unit that will use up 7800 points.

Can I do this online by first canceling the Victoria week, getting a refund of the 16000 points and the housekeeping fee, then immediately book the waitlist dates? Will they automatically use the oldest points? Should I just wait until tomorrow and call in?

Thanks for any advice.

 

[MCLRenoNV]

Yes, WorldMark will use your oldest credits first. Even if you booked it before canceling your existing, there’s a nightly process that shuffles oldest credits into your upcoming reservations so that credits expiring soonest get used first.

Another example: suppose you buy one-time-use credits from another WM owner that expire in April 2026. If you already have an active reservation, those credits will be applied to that reservation first, freeing up credits with later expiration dates.

 

[CO skier]

there’s a nightly process that shuffles oldest credits into your upcoming reservations so that credits expiring soonest get used first.

The credit shuffle process is now "instant" upon reservation cancellation. This is one of the few, reliable improvements of the "reimagined" WorldMark website.

 

[easyrider]

The credit shuffle process is now "instant" upon reservation cancellation. This is one of the few, reliable improvements of the "reimagined" WorldMark website.

So the only reason to call in is if the credits are expired when you decide to cancel because the expired credits on a reservation don't shuffle as they don't exist anymore when you cancel the reservation.

I was on a wait-list for a larger unit for this April. Over half of the credits were expired and on the reservation for the smaller unit. I called reservations and they had no problems using the expired credits on the new reservation. This was the first wait-list hit we ever received that worked out. Usually by the time a wait-list hits for us we have already planned around it.

Bill

 

[CO skier]

So the only reason to call in is if the credits are expired when you decide to cancel because the expired credits on a reservation don't shuffle as they don't exist anymore when you cancel the reservation.

Expired credits "exist" for 12 months past their expiration date, as long as they are continuously in reservations. The expired credits from a cancelled reservation will instantly shuffle into other existing reservations having dates within 12 months of the expiration date of the expired credits.

As an example, I cancelled a 12,000 credits January, 2026 reservation with credits that expired August 31, 2025. The credits immediately and automatically shuffled into a March, 2026 reservation. I knew this by checking the "Credits Summary" page. The credits expiring 8/31/2026 had increased by 12,000 credits. No need to call in to Reservations.

 

[klpca]

I didn't want to screw anything up so I did wait until 6am the morning after I posted this (I had to be on the road by 7am so I was trying to avoid having to call) but I appreciate all of the input on this thread. We have had a boatload of family health issues this year so I am juggling a lot of expiring WM points, plus II deposits and GPX deposits, so this will help me going forward.

 

[mountainboy]

We have had a boatload of family health issues this year so I am juggling a lot of expiring WM points, plus II deposits and GPX deposits, so this will help me going forward.

Praying for you & your family

 

[amycurl]

I am sorry to hear about all the health issues, @klpca


Sent from my iPad using Tapatalk

 

[swe13]

The credit shuffle process is now "instant" upon reservation cancellation. This is one of the few, reliable improvements of the "reimagined" WorldMark website.

Neither of my last 2 cancellations automatically shuffled. They refunded the housekeeping tokens, but the "expired" credits disappeared even though I had plenty of other reservations. First time I called and they were corrected in about a day. The second time, it took almost 3 weeks before they got them back in. I now keep a running spreadsheet, because they make it confusing as heck. Wish they would show a running total of credits on the website with subtractions and additions.

 

[geist1223]

They can not even figure out how to show the different types of Credits - WM, WM+A, WMTS. It was no problem on the old WEB Site. I do not trust the shuffle when Expired Credits are involved. I call in and have them do it manually.

 

[HudsHut]

@klpca I'm praying for your family's health situations to improve.

@swe13
Thank you for reporting that expired credits may disappear. I haven't had this situation recently, but I prefer to use caution when dealing with expired credits.