How to Book with Points on MVC site - error message

[Zweistein]

I previously booked on the Vistana site. Almost never any IT issues.
Now at MVC site, I am always getting the message "An error occurred, please try again by refreshing your screen or contact us for assistance." when I am loading the page "Book with Points". Error message comes up right away. I cannot even fill in any fields. I am logging in at: https://login.marriottvacationclub.com/login
I read similar discussions here. Clearing the cache, different browsers (tried Chrome, Firefox, Edge - none worked), reloading the page - to no avail.
Any other workarounds? Contacting IT help at MVC was useless.
All other functions of the MVC site seem to work: I can see my points ownership, have banked points a few months ago, can calculate points. Just not book with points.
Thanks for your advice!

 

[tamu_bu]

I previously booked on the Vistana site. Almost never any IT issues.
Now at MVC site, I am always getting the message "An error occurred, please try again by refreshing your screen or contact us for assistance." when I am loading the page "Book with Points". Error message comes up right away. I cannot even fill in any fields. I am logging in at: https://login.marriottvacationclub.com/login
I read similar discussions here. Clearing the cache, different browsers (tried Chrome, Firefox, Edge - none worked), reloading the page - to no avail.
Any other workarounds? Contacting IT help at MVC was useless.
All other functions of the MVC site seem to work: I can see my points ownership, have banked points a few months ago, can calculate points. Just not book with points.
Thanks for your advice!

If you're like me and only have Vistana ownership.... You
1. Log in via Vistana
2. Go to the dashboard
3. Find the Use Club Points Section
4. Select Search & Book Reservations

This will route you to the MVC website. No need for further login

If you own within the MVC ecosystem in addition to Vistana, the above may be irrelevant. But if you own Vistana only and that ownership is eligible to convert to MVC points, you don't login via Marriott. You login via Vistana.

 

[Zweistein]

If you're like me and only have Vistana ownership.... You
1. Log in via Vistana
2. Go to the dashboard
3. Find the Use Club Points Section
4. Select Search & Book Reservations

This will route you to the MVC website. No need for further login

If you own within the MVC ecosystem in addition to Vistana, the above may be irrelevant. But if you own Vistana only and that ownership is eligible to convert to MVC points, you don't login via Marriott. You login via Vistana.

Thank you, but at this point, I converted all my Vistana StarOptions to Marriott MVC points, and have no longer access to Vistana. So, I am stuck with the MVC site.

 

[dioxide45]

Thank you, but at this point, I converted all my Vistana StarOptions to Marriott MVC points, and have no longer access to Vistana. So, I am stuck with the MVC site.

When you say you've converted your StarOptions to MVC points, what exactly do you mean? Did you just elect all your Vistana VOIs for Club Points that year? Or did you trade in your Vistana VOIs for MVC Trust Points?

You may still have browser cookies that are saved related to your Vistana ownership and Vistana.com. You may need to delete browser cookies. Also make sure you've disabled any ad blocker. Try logging in using private browsing mode.

 

[LeslieDet]

Thank you, but at this point, I converted all my Vistana StarOptions to Marriott MVC points, and have no longer access to Vistana. So, I am stuck with the MVC site.

If you sold your Westin VC or Sheraton VC VOIs and actually purchased MVC Trust Points, then you will have a login at marriottvacationclubs.com [note the website changed and added an s after the word club] -- if you never obtained your MVC Owner number and MVC owner login, then you will need to contact the customer service department directly in order to get your login info. If you sold off your old VOIs, you would not use that old "Vistana" login to access the ownership. As dioxide says above, if you still own your original VOI, then you log in to that dashboard.