• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 31 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 31st anniversary: Happy 31st Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $23,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $23 Million dollars
  • Wish you could meet up with other TUG members? Well look no further as this annual event has been going on for years in Orlando! How to Attend the TUG January Get-Together!
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Hilton grand Vacation company

Cyberc

TUG Member
Joined
Jul 16, 2014
Messages
2,133
Reaction score
666
Location
Denmark
Hi Tuggers

I got a call from Hilton grand vacation company yesterday. I wasn't around to pickup. But I did google the phone number and found their name.

Is this a scam company using the Hilton name? And how on earth did they get my number?

Regards
 

presley

TUG Review Crew: Expert
TUG Member
Joined
Aug 20, 2011
Messages
6,316
Reaction score
1,132
I think it is HGVC just calling to offer you an owner update. If you have an upcoming reservation, you may get several calls like that.
 

DeniseM

Moderator
Joined
Jun 6, 2005
Messages
58,815
Reaction score
10,742
Location
Northern, CA
Resorts Owned
WKORV, WKV, SDO, 4-Kauai Beach Villas, Island Park Village (Yellowstone), Hyatt High Sierra, Dolphin's Cove (Anaheim) NEW: 3 Lawa'i Beach Resort!
When you own a timeshare you get lots of calls - some are Legit, some are not.

I changed my contact number for my timeshare and exchange companies to my iPhone so when a scammer or unsolicited sales person calls me, I can block the number.
 

buzglyd

TUG Member
Joined
Jan 10, 2013
Messages
3,973
Reaction score
2,453
Location
Carlsbad, CA
Resorts Owned
HGV Lagoon Tower
HGV Carlsbad Seapointe
Gaslamp Plaza Suites
SVV Bella
When you own a timeshare you get lots of calls - some are Legit, some are not.

I changed my contact number for my timeshare and exchange companies to my iPhone so when a scammer or unsolicited sales person calls me, I can block the number.

I use my Google Voice number for that. I can go through the history and select block and the next time they call they hear, The Number You have Reached Has been Disconnected or is no longer in service.
 

Cyberc

TUG Member
Joined
Jul 16, 2014
Messages
2,133
Reaction score
666
Location
Denmark
I think it is HGVC just calling to offer you an owner update. If you have an upcoming reservation, you may get several calls like that.

Hi

The number they called from was +1 (407) 722-3162

But if it's hgvc calling why would they call themselves Hilton grand vacation company and not club?

I do however have an upcoming reservation for the elara this weekend.

Regards.
 

Jason245

TUG Review Crew: Expert
TUG Member
Joined
Jul 14, 2014
Messages
1,925
Reaction score
176
Hi

The number they called from was +1 (407) 722-3162

But if it's hgvc calling why would they call themselves Hilton grand vacation company and not club?

I do however have an upcoming reservation for the elara this weekend.

Regards.

Why don't you call up HGVC and tell them you received a call from the above number and ask if they are affiliated with HGVC?

That is the only way to be sure.

Sometimes I get calls from credit card fraud departments, I always tell them to put a flag on my account to be routed back to them when I call the number on the back of my card because I do not discuss my credit card information or transaction or other similar types of things on calls initiated by outside parties. If they are legit, they understand, if they arn't legit, well, they get no information from me.


BTW:

Per http://www.hiltongrandvacations.com/about/

"Hilton Grand Vacations Company, LLC, is a division of Hilton Worldwide, recognized as a leading global hospitality company. Headquartered in Orlando, Fla, Hilton Grand Vacations develops, markets and operates a system of brand name, high-quality vacation ownership resorts in select vacation destinations. The company also manages and operates two innovative club membership programs: Hilton Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 240,000 Club Members."

EXECUTIVE OFFICE
Hilton Grand Vacations Company, LLC
5323 Millenia Lakes Boulevard, Suite 400
Orlando, Florida 32839
Phone: (407) 722-3100
 
Last edited:

Great3

TUG Member
Joined
Jun 23, 2014
Messages
538
Reaction score
348
Most companies are on a type of phone system where the Phone numbers are about the same, (407) 722-3100, and only the last 2-3 digits are different.

In this case, I say it's probably legit and is HGVC themselves, but of course, always do your own due diligence, and never assume.

Great3
 

bastroum

TUG Member
Joined
Apr 18, 2010
Messages
788
Reaction score
6
Location
Las Vegas NV
Hi

The number they called from was +1 (407) 722-3162

But if it's hgvc calling why would they call themselves Hilton grand vacation company and not club?

I do however have an upcoming reservation for the elara this weekend.

Regards.

That number is accurate. The number is the corporate office. I just spoke with them the other day regarding my timeshare.
 

PDXGolfer

TUG Member
Joined
May 11, 2014
Messages
158
Reaction score
7
Location
Portland, OR
"Hilton Grand Vacations Company" also is how HGVC identifies itself when you call their 800 number for owner services.
 
Top