• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 29 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered!
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    Check out our happy birthday post here: Happy Birthday TUG!
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    Come check it out for a chance to win a Free TUG membership (or renewal) just for helping out!

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    Read more here: TUG saves owners more than $20 Million dollars
  • Our 2022 Timeshare Survey is now complete and the full results as well as our expert and witty analysis of each question is available here: Here We hope you enjoy reading the results as much as we did!
  • Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
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  • A few of the most common links here on the forums for newbies and guests!

HGVC VIP package

D

David Yuan

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HGVC Elarax3
I have a VIP trip coming up for 4/3 - 4/10...trying to cancel but can't seem to get thru to the VIP reservation line at all in the past 3 days...
I get a recording saying they are not answering and the mailbox is full...so I can't even leave a message...
has anyone had any luck reaching them?

thx
 
B

brp

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Even if you can't get through, it's very likely that they'll fix things after-the-fact. HGVC have been very cool inn policies during this.

Cheers.
 
C

CalGalTraveler

TUG Review Crew: Veteran
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Keep trying. I called them about a week ago and got right through. I also have a VIP package and they told me they are extending packages that are expiring in the next 60 days for another 3 months. They likely will roll this forward to future cancellation dates. They also will allow cancellations up to 72 hours beforehand even though normal policy is 60 days.

You can email them your cancellation and request for extension in writing at:

vipinfo@hgvc.com

Keep a copy for your files in case they claim they didn't receive it.
 
D

David Yuan

TUG Member
Joined
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Messages
131
Reaction score
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WLRx3
HRA
WKORVN-OF
HGVC Elarax3
Thanks! I'll email them and keep on trying!
 
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