HGVC Elara & The Boulevard - About to release reservations which include Sat Sept 13th which is all taken at most LV HGVC resorts.

[JohnnyO]

Just a heads up. Saturday Sept 13th dates seems like high demand. I will likely release two Elara 1 BR Grand and one 2BR LO at the Boulevard. I already released one 2BR LO at the Boulevard and it got snatched up quickly. There seems to be availability on either side of this date. And both properties are still offering discount promotions. If you need to know exactly when I will release them let me know. It will be as soon as I get final confirmations from friends.

 

[JohnnyO]

Releasing them now.

Edit: 22 minutes later and only The Boulevard 2BR LO is showing. The two 1BR Grands at Elara never showed back up or it they did they got snatched right up.

 

[muscae]

I believe the MAX active search feature is functional, although I haven't used it. This may have gotten grabbed by a member using it.

 

[brp]

I believe the MAX active search feature is functional, although I haven't used it. This may have gotten grabbed by a member using it.

This is not good, although not unexpected, news. Can anyone confirm the functionality of this feature from actual use?

Cheers.

 

[Reddart]

This is not good, although not unexpected, news. Can anyone confirm the functionality of this feature from actual use?

Cheers.

Information (Google AI):
“What are Loyalty Search Requests?
• They are a feature for HGV Max members in higher tiers (Preferred and above) that allows them to set up automated searches for specific vacation dates and locations.
• When a search request is created, the system will automatically search for availability within the member's designated criteria.
• Members are notified by email if a match is found, and they have a limited time (typically 7 days) to confirm the booking e
How do they work?
1. Members log into their HGV Max portal or contact a Club Counselor to set up a
Loyalty Search Request.
2. They specify the resort, region, dates, and accommodation type they are interested In.
3. The system actively searches for availability based on the member's criteria
4. If a match is found, the member receives an email notification and has a short window to confirm the booking.”

So I wonder if it temporarily takes the reservation out of the system until the member either books it, or declines it and it goes back into the available inventory. That’s what seems to be implied.

 

[brp]

Information (Google AI):
“What are Loyalty Search Requests?
• They are a feature for HGV Max members in higher tiers (Preferred and above) that allows them to set up automated searches for specific vacation dates and locations.
• When a search request is created, the system will automatically search for availability within the member's designated criteria.
• Members are notified by email if a match is found, and they have a limited time (typically 7 days) to confirm the booking e
How do they work?
1. Members log into their HGV Max portal or contact a Club Counselor to set up a
Loyalty Search Request.
2. They specify the resort, region, dates, and accommodation type they are interested In.
3. The system actively searches for availability based on the member's criteria
4. If a match is found, the member receives an email notification and has a short window to confirm the booking.”

So I wonder if it temporarily takes the reservation out of the system until the member either books it, or declines it and it goes back into the available inventory. That’s what seems to be implied.

Thanks. This is good background. I just wanted to see if anyone here had firsthand use-based knowledge of this actually doing things and how it seemed to be working in the real world.

Cheers.

 

[JohnnyO]

Early this morning I received an email informing me that I was upgraded at Elara to a 1BR Grand (1BR) from my reserved 1BR Junior Suite Plus (1KX). It's nice to have a full kitchen and to have saved all those points, but my view got downgraded to the lower floors. We will see what happens when we check-in.

Now it would have been nice if my Elara 1BR Junior Suite (1KB) was upgraded to the (1KX) of mine that was just released and upgraded. Maybe it will. We shall see what happens between now and at Check-in.

As EP was asked and I had accepted the automatic upgrade on all of my reservations. As of now The Boulevard 2BR LO has been taken for the Sat and Sun.

 

[cd5]

Thanks. This is good background. I just wanted to see if anyone here had firsthand use-based knowledge of this actually doing things and how it seemed to be working in the real world.

Cheers.

Here is what I was told about HGV Max active searches at the last Embarc board meeting (June). I'm sure their "system" works the same way for other HGVC/HVC resorts.

"Chantal Desjardins asked about active searches and said there was concern that if someone can place multiple active searches for several months out, and how that may impact Embarc members if they have to change a booking. The process is that the original booking is cancelled and immediately rebooks the new requirements. So, how does this impact the active search?
Brad said the feature does an automatic availability search when the booking window opens, which is important to understand. The system uses the same booking rules as the members would do. If the request is made for 5 nights at 8 months out, the system won’t do anything until the booking window opens at 6 months out. (* note - I am assuming this is from CHECKOUT date as per Max terms. For Embarc members it is 6 months from CHECK-IN.)
Chantal Desjardins said that if a cancellation is made, the concern is that there is a queue of requests that could beat out the Embarc member who needs to rebook. How often does
the system make the search? Brad said it only does it a couple of times a day, not constantly as that would overload the system. It is not making thousands of requests a day. It is a hypothetical risk with any cancellation that if you need to cancel and rebook there is nothing
available. But probability wise the risk is low."

 

[HuskerATL]

Here is what I was told about HGV Max active searches at the last Embarc board meeting (June). I'm sure their "system" works the same way for other HGVC/HVC resorts.

"Chantal Desjardins asked about active searches and said there was concern that if someone can place multiple active searches for several months out, and how that may impact Embarc members if they have to change a booking. The process is that the original booking is cancelled and immediately rebooks the new requirements. So, how does this impact the active search?
Brad said the feature does an automatic availability search when the booking window opens, which is important to understand. The system uses the same booking rules as the members would do. If the request is made for 5 nights at 8 months out, the system won’t do anything until the booking window opens at 6 months out. (* note - I am assuming this is from CHECKOUT date as per Max terms. For Embarc members it is 6 months from CHECK-IN.)
Chantal Desjardins said that if a cancellation is made, the concern is that there is a queue of requests that could beat out the Embarc member who needsto rebook. How often does
the system make the search? Brad said it only does it a couple of times a day, not constantly as that would overload the system. It is not making thousands of requests a day. It is a hypothetical risk with any cancellation that if you need to cancel and rebook there is nothing
available. But probability wise the risk is low."

did you ask about weekends? The last that I heard was that they do not work on weekends so the search would only be during weekdays but may have changed.

 

[Reddart]

Brad said it only does it a couple of times a day, not constantly as that would overload the system. It is not making thousands of requests a day. It is a hypothetical risk with any cancellation that if you need to cancel and rebook there is nothing
available. But probability wise the risk is low."

If that is the case, it would be nice to know what those specific times are, if they were set times.

 

[brp]

If that is the case, it would be nice to know what those specific times are, if they were set times.

They could tell you but then, well, ...

Cheers.

 

[cd5]

did you ask about weekends? The last that I heard was that they do not work on weekends so the search would only be during weekdays but may have changed.

No clue. It's automated though, so could be on weekends too.

 

[HuskerATL]

No clue. It's automated though, so could be on weekends too.

Early on they told us that it was a manual process so a person manually ran the searches but only on weekdays

 

[cd5]

Early on they told us that it was a manual process so a person manually ran the searches but only on weekdays

"Brad said the feature does an automatic availability search when the booking window opens, which is important to understand"
Our booking window opens daily, even on weekends. He did say "the feature does an automatic availability search".
I guess things have changed from "early on".