Hi all,
New to TUG, hope to get some advice from all experts here please.
We are from Canada, went to LA for a short trip. At the WNBA game we got stopped by a girl and she “invited” us to a tour to get a bunch of freebies. We never heard about VCs and thought it’s from big brand Hyatt shouldn’t be a scam and hence we agreed.
No kidding we were at WELK for 6 hours before we head back to hotel, now thinking back we have wasted a day of vacation time in this, but I guess lesson learned… The salesperson made the HVC program so appealing, me and my spouse finally said ok and until we went into the room the sign the formal documentation we found out some more “hidden fees” that was never mentioned. We were kinda hesitant there but after we understand the fee we still thought it is “reasonable”. tbh at that point we were both very tired and we just want to get it done asap so we competed the signing.
We signed on June11 and since then we have been thinking about it. we decided to do some more digging online. Came across a lot of posts and found TUG. and now we have decided to cancel our HVC membership. Shout out to this amazing group a lot of useful info I wish would have do some research before attending the tour!!!
As we signed in CA I believe we have 7 calendar days to cancel. I was lucky enough to locate the clause on the paperwork to also indicate the 7 days and the address that I need to send the letter to. (I am glad that I saved a copy on the spot while we were signing thru docusign, or else idk how would I be able to access the signed document especially docusign expires after certain time period)
I have some questions on the letter that I am about to send out June 13th morning:
1) as we are in Canada, not sure if the mail will get delivered on time by June17 to meet the 7 days timeframe… especially from Canada to US, any of you would know if the timestamp from Canada post would be sufficient to prove that I have request and send them the letter within 7 days? Not sure if foreign mailing address would make a difference to my right to cancel?
2) any tips and recommendation on the letter? What are other important info that I should include?
- Our legal names
- contact number
- date and location signed the original contract
- date on letter to state my rescinding request
- perhaps keep it straight forward and precise that we both want to rescind
- do I need to include a reason for them?
3) other than just mailing them a letter, what else could I do to ensure they have received my request? Just a bit worried that we are not from US, I want to be safe then sorry and would want to do anything I could to ensure they will honour to cancel. I have the manager’s business card should I call or email her?
4) how long should I expect for a response back from them?
5) from experience, should I call my credit card company to dispute the transaction? I used AMEX for the down payment
This has been bugging me for the entire night and I appreciate you all. Thank you in advance!!
New to TUG, hope to get some advice from all experts here please.
We are from Canada, went to LA for a short trip. At the WNBA game we got stopped by a girl and she “invited” us to a tour to get a bunch of freebies. We never heard about VCs and thought it’s from big brand Hyatt shouldn’t be a scam and hence we agreed.
No kidding we were at WELK for 6 hours before we head back to hotel, now thinking back we have wasted a day of vacation time in this, but I guess lesson learned… The salesperson made the HVC program so appealing, me and my spouse finally said ok and until we went into the room the sign the formal documentation we found out some more “hidden fees” that was never mentioned. We were kinda hesitant there but after we understand the fee we still thought it is “reasonable”. tbh at that point we were both very tired and we just want to get it done asap so we competed the signing.
We signed on June11 and since then we have been thinking about it. we decided to do some more digging online. Came across a lot of posts and found TUG. and now we have decided to cancel our HVC membership. Shout out to this amazing group a lot of useful info I wish would have do some research before attending the tour!!!
As we signed in CA I believe we have 7 calendar days to cancel. I was lucky enough to locate the clause on the paperwork to also indicate the 7 days and the address that I need to send the letter to. (I am glad that I saved a copy on the spot while we were signing thru docusign, or else idk how would I be able to access the signed document especially docusign expires after certain time period)
I have some questions on the letter that I am about to send out June 13th morning:
1) as we are in Canada, not sure if the mail will get delivered on time by June17 to meet the 7 days timeframe… especially from Canada to US, any of you would know if the timestamp from Canada post would be sufficient to prove that I have request and send them the letter within 7 days? Not sure if foreign mailing address would make a difference to my right to cancel?
2) any tips and recommendation on the letter? What are other important info that I should include?
- Our legal names
- contact number
- date and location signed the original contract
- date on letter to state my rescinding request
- perhaps keep it straight forward and precise that we both want to rescind
- do I need to include a reason for them?
3) other than just mailing them a letter, what else could I do to ensure they have received my request? Just a bit worried that we are not from US, I want to be safe then sorry and would want to do anything I could to ensure they will honour to cancel. I have the manager’s business card should I call or email her?
4) how long should I expect for a response back from them?
5) from experience, should I call my credit card company to dispute the transaction? I used AMEX for the down payment
This has been bugging me for the entire night and I appreciate you all. Thank you in advance!!