Help: How do I attach Interval trades to my Marriott account

[MichaelColey]

They might give points for incidentals (I'm not sure -- I've never had a charge for incidentals on a Marriott timeshare stay), but there are a couple things that adding your MR# will do:

1) You'll be able to see your stays in your Marriott account online.
2) If you're Platinum, you will get the (500 point?) arrival gift.
3) You will earn 7 nights towards elite credit. (This is a big one for me -- I think I had 35 nights from timeshare stays this year, giving me a big head start to earning Platinum!)

 

[FLDVCFamily]

They might give points for incidentals (I'm not sure -- I've never had a charge for incidentals on a Marriott timeshare stay), but there are a couple things that adding your MR# will do:

1) You'll be able to see your stays in your Marriott account online.
2) If you're Platinum, you will get the (500 point?) arrival gift.
3) You will earn 7 nights towards elite credit. (This is a big one for me -- I think I had 35 nights from timeshare stays this year, giving me a big head start to earning Platinum!)

I really wish I'd known that...We had like 2 Lakeshore Reserve weeklong stays, this week from Harbour Lakes and I think one other Marriott stay this year alone. We live close to Orlando so we grab weeks whenever we can with an XYZ and just use them for a weekend. I'd love to be Platinum! At least I know now. Can I call and have this 7 night stay credited anyways? Is there any way I can get my other Marriott nights credited from earlier this year??

 

[SueDonJ]

I really wish I'd known that...We had like 2 Lakeshore Reserve weeklong stays, this week from Harbour Lakes and I think one other Marriott stay this year alone. We live close to Orlando so we grab weeks whenever we can with an XYZ and just use them for a weekend. I'd love to be Platinum! At least I know now. Can I call and have this 7 night stay credited anyways? Is there any way I can get my other Marriott nights credited from earlier this year??

For prior stays, sign in to your Marriott Rewards account, click on "Rewards Account Activity" in the dropdown menu under "MY ACCOUNT" then on "View Rewards Activity." Towards the bottom of that page on the right there's a "Missing Stay Request Form" link. Click on that and complete the form for each stay.

If that doesn't work within the 10-days period, use the email contact (minus the <> symbols): <internet.customer.care@marriott.com>

{eta} Yes Michael, incidental spends at the resorts earn MRP's and any bonuses if the stays are charged to a Chase Marriott VISA card.

 

[MauiGolf]

They might give points for incidentals (I'm not sure -- I've never had a charge for incidentals on a Marriott timeshare stay), but there are a couple things that adding your MR# will do:

1) You'll be able to see your stays in your Marriott account online.
2) If you're Platinum, you will get the (500 point?) arrival gift.
3) You will earn 7 nights towards elite credit. (This is a big one for me -- I think I had 35 nights from timeshare stays this year, giving me a big head start to earning Platinum!)

Yes, all the Marriott timeshare stays add up to extra Elite Credit. It really helped me get to Platinum Elite Lifetime a lot quicker than I ever dreamed about. 750 nights is the achievable goal. I usually skip the 500 point arrival gift and get the unlimited drink mug ($34.95 retail value) instead at Marriott Ko'Olina.

 

[FLDVCFamily]

Oh wow!! I just called and they can credit 18 months worth of stays. That might not get us Platinum, but should get us to gold at least. WHOOHOO!!!

 

[SueDonJ]

Oh wow!! I just called and they can credit 18 months worth of stays. That might not get us Platinum, but should get us to gold at least. WHOOHOO!!!

Can you please confirm which number/office you called, to add another data point to this ongoing thread about MR credit for II exchanges? Thanks!

 

[FLDVCFamily]

Can you please confirm which number/office you called, to add another data point to this ongoing thread about MR credit for II exchanges? Thanks!

I called the Marriott Rewards number 1-801-468-4000. The person I spoke to was "Marissa". She was very nice and very helpful.

 

[FLDVCFamily]

Marriott only credited us 7 nights. When I called, they said that if you are not a Marriott owner booking on your own points, you do not get credit. That does not sound consistent with what I am reading in this thread at all! Can anyone speak to this??

OMG, this guy just told me that the timeshare owner would receive credit for my traded-in stays lol. Ummmmm...I think I need to hang up and call back tomorrow.

 

[LAX Mom]

Marriott only credited us 7 nights. When I called, they said that if you are not a Marriott owner booking on your own points, you do not get credit. That does not sound consistent with what I am reading in this thread at all! Can anyone speak to this??

OMG, this guy just told me that the timeshare owner would receive credit for my traded-in stays lol. Ummmmm...I think I need to hang up and call back tomorrow.

I've been able to get nights credit (since July 2008) for II exchanges, XYZ & getaway weeks at Marriott Vacation Club properties. However the II reservation must be in the same name as the Marriott Rewards account.

 

[FLDVCFamily]

I've been able to get nights credit (since July 2008) for II exchanges, XYZ & getaway weeks at Marriott Vacation Club properties. However the II reservation must be in the same name as the Marriott Rewards account.

It is in the same name, BUT my II account has my name and then "Revokable Living Trust" after it whereas my Marriott Rewards account just has my name. Is that what is causing the problem? They did credit one random 7 night stay back in May 2013 but claim that they can't credit any of the others because I traded in From what I'm reading on here, that makes no sense.

I used an email linked to the first page of this thread and the 3 Marriott res. #'s that I still have to try to get the stays credited to my account just now. The email I used is internet.customer.care@marriott.com . I'll post back as to whether or not I was successful. Somehow I doubt it. I think it's probably a LOT easier when you email and get the stays attached to your account BEFORE you go on vacation. It might be too little, too late for all of my Marriott stays so far (other than that one random 7 night stay).

 

[FLDVCFamily]

For prior stays, sign in to your Marriott Rewards account, click on "Rewards Account Activity" in the dropdown menu under "MY ACCOUNT" then on "View Rewards Activity." Towards the bottom of that page on the right there's a "Missing Stay Request Form" link. Click on that and complete the form for each stay.

If that doesn't work within the 10-days period, use the email contact (minus the <> symbols): <internet.customer.care@marriott.com>

{eta} Yes Michael, incidental spends at the resorts earn MRP's and any bonuses if the stays are charged to a Chase Marriott VISA card.

After talking to the guy who was convinced that non-owners cannot get nights credited for stays, I skipped the missing stay request form and went right to the email you posted. I'll update as to whether or not I am successful.

ETA - I do not have the Marriott res. #'s for like 6 of my previous stays. I no longer have the emails from II or Marriott on those. Can I just call Marriott and get the res. #'s or what? I want to do the "missing credit" thing for all of those stays some go back to 2009 so maybe I won't get credit for those, but now I want to try.

 

[LAX Mom]

It is in the same name, BUT my II account has my name and then "Revokable Living Trust" after it whereas my Marriott Rewards account just has my name. Is that what is causing the problem? They did credit one random 7 night stay back in May 2013 but claim that they can't credit any of the others because I traded in From what I'm reading on here, that makes no sense.

I don't know if the name difference is the problem. If the names don't match exactly that might be the issue.

I always make sure they have my name & MR number on the reservation when I checkin. It was my understanding that you can't attach your MR number after you have checked out.

I've never heard that they can go back 18 months & credit your account. Maybe that only works for Marriott owners, because that is easy for them to verify with the ownership account?

Please let us know what you find out from Marriott Rewards. Good luck!!

 

[FLDVCFamily]

I don't know if the name difference is the problem. If the names don't match exactly that might be the issue.

I always make sure they have my name & MR number on the reservation when I checkin. It was my understanding that you can't attach your MR number after you have checked out.

I've never heard that they can go back 18 months & credit your account. Maybe that only works for Marriott owners, because that is easy for them to verify with the ownership account?

Please let us know what you find out from Marriott Rewards. Good luck!!

I'll bet that you are correct about that...it probably only does work for Marriott owners. Oh well...it looks like these points don't roll over from year to year, so I'd get Gold this year only to lose it in January? Maybe not worth the hassle now that I think about it. In the future, I will add my MR number to my res. before check-in though.

 

[FLDVCFamily]

Updating to say that I already heard back from internet customer care and they said that nothing on the bills could be credited to my account?? I was not looking for MR points. I was looking to have the nights credited. I guess that can't be done in retrospect...oh well. Live and learn. From now on I'll make sure that my MR number is added to the Marriott res. # prior to check-in.

 

[MichaelColey]

Marriott only credited us 7 nights. When I called, they said that if you are not a Marriott owner booking on your own points, you do not get credit. That does not sound consistent with what I am reading in this thread at all! Can anyone speak to this??

OMG, this guy just told me that the timeshare owner would receive credit for my traded-in stays lol. Ummmmm...I think I need to hang up and call back tomorrow.

Yes, definitely hang up and call back. No need to even wait until tomorrow.

 

[GrayFal]

After talking to the guy who was convinced that non-owners cannot get nights credited for stays, I skipped the missing stay request form and went right to the email you posted. I'll update as to whether or not I am successful.

ETA - I do not have the Marriott res. #'s for like 6 of my previous stays. I no longer have the emails from II or Marriott on those. Can I just call Marriott and get the res. #'s or what? I want to do the "missing credit" thing for all of those stays some go back to 2009 so maybe I won't get credit for those, but now I want to try.

As SueDon posted, use the missing stay form and fax along with your folio.
Going forward, be sure to present your card at check in as well.

 

[dioxide45]

The problem with past stays is that you must have a copy of your folio or at least your confirmation number to be able to even attempt to get any credit at all. Without either of those, you really can't even do a missing stay request.

Even with those, getting retroactive credit for timeshare stays is not easy. Best to always have your MR number attached to your reservation using the steps outlined in this thread before you even get close to checkin.

 

[m61376]

I'll bet that you are correct about that...it probably only does work for Marriott owners. Oh well...it looks like these points don't roll over from year to year, so I'd get Gold this year only to lose it in January? Maybe not worth the hassle now that I think about it. In the future, I will add my MR number to my res. before check-in though.

I think if you reach Gold it will last through 2014. If you just miss Gold, the extra nights will usually roll-over, so that you'll be that much closer to achieving Gold the following year.

 

[FLDVCFamily]

Well, I have a really odd update to post, but it is a CONSISTENT odd update.

So I get 7 nights credited from a random stay at Lakeshore Reserve back in May...that's it, just those 7 nights. I emailed the 3 folios that I still had to that email above, and I get an email back that they can't give me credit. I reply asking why, and they say that you have to have a charge to your room to get credit for the nights. Sure enough, that random stay in May had a charge to the room for a drink...none of the other stays did. Go figure From now on, I'll add the MR number to the res., show my card at check-in, AND charge something back to the room. Weird huh??

 

[FLDVCFamily]

I think if you reach Gold it will last through 2014. If you just miss Gold, the extra nights will usually roll-over, so that you'll be that much closer to achieving Gold the following year.

That makes sense...unfortunately I think I'll only have the 7 nights this year, so I don't know if they will roll over. I guess I'm close to silver lol. Too bad I didn't know about this before I stayed anywhere this year, because I have spent like 28 nights at Marriott in trades this year alone!

 

[MichaelColey]

they say that you have to have a charge to your room to get credit for the nights.

Not true. I've NEVER had a charge to my room at a Marriott timeshare stay, and I've got credit for all of them.

I would keep trying, until you get the resolution you want.

And in the future, definitely get it added in advance. I know you can try to get credit after the fact, and I know you can add it when you check in or out, but I find that the amount of effort it takes (and the risk that you'll forget or that you won't get credit) increases as time goes on. I like to get it out the way and not have to worry about it.

 

[SueDonJ]

Well, I have a really odd update to post, but it is a CONSISTENT odd update.

So I get 7 nights credited from a random stay at Lakeshore Reserve back in May...that's it, just those 7 nights. I emailed the 3 folios that I still had to that email above, and I get an email back that they can't give me credit. I reply asking why, and they say that you have to have a charge to your room to get credit for the nights. Sure enough, that random stay in May had a charge to the room for a drink...none of the other stays did. Go figure From now on, I'll add the MR number to the res., show my card at check-in, AND charge something back to the room. Weird huh??

Not true. I've NEVER had a charge to my room at a Marriott timeshare stay, and I've got credit for all of them.

I would keep trying, until you get the resolution you want.

And in the future, definitely get it added in advance. I know you can try to get credit after the fact, and I know you can add it when you check in or out, but I find that the amount of effort it takes (and the risk that you'll forget or that you won't get credit) increases as time goes on. I like to get it out the way and not have to worry about it.

Unfortunately, that little tidbit about charging something to your room to ensure Elite Night credit IS sometimes true (again, maybe depending on which rep is processing?) Although it's not a new oddity - it's been reported to TUG intermittently during all the years I've been reading here.

 

[Saintsfanfl]

Not true. I've NEVER had a charge to my room at a Marriott timeshare stay, and I've got credit for all of them.

I would keep trying, until you get the resolution you want.

And in the future, definitely get it added in advance. I know you can try to get credit after the fact, and I know you can add it when you check in or out, but I find that the amount of effort it takes (and the risk that you'll forget or that you won't get credit) increases as time goes on. I like to get it out the way and not have to worry about it.

I think it only applies sometimes when you are adding it after the fact. If you are adding it before hand you will always get the night credits.

 

[LAX Mom]

Unfortunately, that little tidbit about charging something to your room to ensure Elite Night credit IS sometimes true (again, maybe depending on which rep is processing?) Although it's not a new oddity - it's been reported to TUG intermittently during all the years I've been reading here.

Sue,

The idea of charging something to your room started back when Marriott didn't give elite nights credit for timeshare stays (owner stays or exchanges). Only "paid" stays counted for elite night credits. Sometimes if you charged to the room during your stay, you would get the nights credit. I think it was a processing error. Someone would see a stay at MVCI and a charge for $20 during that stay. They would incorrectly assume it was a paid stay and give the elite nights credit.

This changed in July 2008. Marriott started to offer elite nights credit for timeshare stays. Since this change, you don't need to charge anything to your room. It is now the policy that you get elite nights credit for your stays if you get your MR number attached.

The important thing is to get that MR number attached to the reservation, prior to arrival if possible. I called the platinum reservation number yesterday to add my number to an upcoming reservation. It took about 2 minutes.

 

[FLDVCFamily]

Sue,

The idea of charging something to your room started back when Marriott didn't give elite nights credit for timeshare stays (owner stays or exchanges). Only "paid" stays counted for elite night credits. Sometimes if you charged to the room during your stay, you would get the nights credit. I think it was a processing error. Someone would see a stay at MVCI and a charge for $20 during that stay. They would incorrectly assume it was a paid stay and give the elite nights credit.

This changed in July 2008. Marriott started to offer elite nights credit for timeshare stays. Since this change, you don't need to charge anything to your room. It is now the policy that you get elite nights credit for your stays if you get your MR number attached.

The important thing is to get that MR number attached to the reservation, prior to arrival if possible. I called the platinum reservation number yesterday to add my number to an upcoming reservation. It took about 2 minutes.

Could I somehow call the platinum number and get retroactive credit still, or is this now a moot point for my previous stays (with nothing charged to the rooms)?

The rep. last night argued me that any trades in did not qualify for nights credited, and that the timeshare owner got credit for those lol. I think so many of their reps are sadly misinformed about a lot. It reminded me of calling RCI lol.