• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 31 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 31st Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $23,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $23 Million dollars
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Have my new points account but....

DorotaG

TUG Member
Joined
Jun 6, 2005
Messages
248
Reaction score
2
Yesterday I received my new account# and tried to set up my RCI online access to points. Called RCI, received pin # and tried: received error message! Called RCI again, was told that my e-mail address needs to be updated. Tried again, couldn't log in. Was told to wait 5 minutes. Tried again, couldn't get in. Was told to wait an hour. Tried again, couldn't sign in. Was told to e-mail RCI Points online serviced and/or try next morning. Emailed RCI. Waited till next morning. Never received reply. Tried again today morning. Couldn't sign in. Called RCI. Was told to email them again. Emailed them again. Never received any reply. Called again. Was told that RCI Points members are experiencing some problems loging in and RCI is working on the problem since last week and "upgrading their system!" When asked why I was not told that yesterday I was informed that some of the reps are not aware that there is a problem... ???????????????
How is that for customer service?
 

bluehende

TUG Review Crew: Veteran
TUG Member
Joined
Jun 6, 2005
Messages
4,507
Reaction score
3,968
Better than average for RCI :) :) You haven't lost any fees yet.
 

DorotaG

TUG Member
Joined
Jun 6, 2005
Messages
248
Reaction score
2
All is good now, finally was able to set up my points account! Of course still don't have even one reply to 3 e-mails I send to RCI online customer service, but I did not expect much. I am happy now, because I can finally get my fix, LOL... Yes, I am a timeshare addict, finally venturing into a points land...
So far, after about 1/2 hour of searching I was able to determine one thing: I NEED MORE POINTS (and more vacation days!!!!)

D.
 
Top