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Have my new points account but....

DorotaG

DorotaG

TUG Member
Joined
Jun 6, 2005
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Yesterday I received my new account# and tried to set up my RCI online access to points. Called RCI, received pin # and tried: received error message! Called RCI again, was told that my e-mail address needs to be updated. Tried again, couldn't log in. Was told to wait 5 minutes. Tried again, couldn't get in. Was told to wait an hour. Tried again, couldn't sign in. Was told to e-mail RCI Points online serviced and/or try next morning. Emailed RCI. Waited till next morning. Never received reply. Tried again today morning. Couldn't sign in. Called RCI. Was told to email them again. Emailed them again. Never received any reply. Called again. Was told that RCI Points members are experiencing some problems loging in and RCI is working on the problem since last week and "upgrading their system!" When asked why I was not told that yesterday I was informed that some of the reps are not aware that there is a problem... ???????????????
How is that for customer service?
 
bluehende

bluehende

TUG Review Crew: Veteran
TUG Member
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Better than average for RCI :) :) You haven't lost any fees yet.
 
DorotaG

DorotaG

TUG Member
Joined
Jun 6, 2005
Messages
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All is good now, finally was able to set up my points account! Of course still don't have even one reply to 3 e-mails I send to RCI online customer service, but I did not expect much. I am happy now, because I can finally get my fix, LOL... Yes, I am a timeshare addict, finally venturing into a points land...
So far, after about 1/2 hour of searching I was able to determine one thing: I NEED MORE POINTS (and more vacation days!!!!)

D.
 
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