here is the online form to submit your comment or complaint: https://www.hiltongrandvacations.com/en/contact-us/general-contact
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Have a comment / complaint about your recent HGVC stay or sales presentation?
- Thread starter TUGBrian
- Start date
DeniseM
Moderator
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Brian - Duplicate posts are not permitted on TUG - please review the TOS. 
HuskerATL
TUG Lifetime Member
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Just looked at it and one of the required fields is "lead number". I am not sure that I know what that is and I don't remember being given that at a sales meeting
- Joined
- Jul 20, 2006
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Disney's Saratoga Springs
I tested the lead number field to see how it works. The system will accept any arrangement of numbers, as long as there is a dash in the middle. So the system seemed OK with anything from 2-2 to 5555-55555. The system will tell you if the format is unacceptable.
Hopefully the lead number is something that is just "nice to know" for Hilton, and it won't delay the processing of a complaint.
Hopefully the lead number is something that is just "nice to know" for Hilton, and it won't delay the processing of a complaint.
im hoping to either get a better form to submit a complaint thru, or have them change that field to optional!
I want to find all of these for every major timeshare system and have them posted on TUG for easy reference!
I want to find all of these for every major timeshare system and have them posted on TUG for easy reference!
- Joined
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Vacation Village: Woodstone at Massanutten and Grandview (RCI Points) & the Colonies
Is it the complaint form for sales weasels to use when they don't like the quality of the fresh meat?
finally got a reply from hilton stating that field is also your "owner/member number"... however I got no reply when asking how a non member could fill out a complaint or comment about an exchange stay or sales presentation experience!