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  • A few of the most common links here on the forums for newbies and guests!
  • The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!

Have a comment / complaint about your recent HGVC stay or sales presentation?

TUGBrian

TUGBrian

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Brian - Duplicate posts are not permitted on TUG - please review the TOS. :LOL:
 
Just looked at it and one of the required fields is "lead number". I am not sure that I know what that is and I don't remember being given that at a sales meeting
 
ah ha, well that is one way to ensure you never get any complaints! let me look into that.
 
I tested the lead number field to see how it works. The system will accept any arrangement of numbers, as long as there is a dash in the middle. So the system seemed OK with anything from 2-2 to 5555-55555. The system will tell you if the format is unacceptable.

Hopefully the lead number is something that is just "nice to know" for Hilton, and it won't delay the processing of a complaint.
 
im hoping to either get a better form to submit a complaint thru, or have them change that field to optional!

I want to find all of these for every major timeshare system and have them posted on TUG for easy reference!
 
HuskerATL said:
Just looked at it and one of the required fields is "lead number". I am not sure that I know what that is and I don't remember being given that at a sales meeting
Click to expand...
Is it the complaint form for sales weasels to use when they don't like the quality of the fresh meat?
 
finally got a reply from hilton stating that field is also your "owner/member number"... however I got no reply when asking how a non member could fill out a complaint or comment about an exchange stay or sales presentation experience!
 
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