Bigrob
TUG Member
So yesterday and today I have been experiencing issues with Wyndham cancelling my reservations. They have been "selective" about what they've cancelled - high demand reservations that I can't get back.
Due to this, I asked for a complete list of reservations that they viewed as "at risk of cancellation". This morning, I found several more reservations that were cancelled, none of which were on the list to be cancelled, and again high demand reservations that I can't get back.
Interestingly enough, the "replaceable" reservations that could be cancelled are not getting cancelled, and yesterday I was told that the reservation I needed was cancelled by owner care (rather than an automated system). So it makes me wonder if there is a list of reservations that owner care can selectively cancel to fill requests for others?
Perhaps more troubling is they can't even find the reservations in their own audit trail that they cancelled today. Extremely frustrating. The Owner Resolution rep I talked to implied it was related to the Aug 3 change regarding multiple reservations and the automation that has been built into the system to cancel the reservations in excess of 10. But there should still be traceability to what is cancelled!
Due to this, I asked for a complete list of reservations that they viewed as "at risk of cancellation". This morning, I found several more reservations that were cancelled, none of which were on the list to be cancelled, and again high demand reservations that I can't get back.
Interestingly enough, the "replaceable" reservations that could be cancelled are not getting cancelled, and yesterday I was told that the reservation I needed was cancelled by owner care (rather than an automated system). So it makes me wonder if there is a list of reservations that owner care can selectively cancel to fill requests for others?
Perhaps more troubling is they can't even find the reservations in their own audit trail that they cancelled today. Extremely frustrating. The Owner Resolution rep I talked to implied it was related to the Aug 3 change regarding multiple reservations and the automation that has been built into the system to cancel the reservations in excess of 10. But there should still be traceability to what is cancelled!