mummyx3 said:
I just reserved a split week option on our 3 bedroom Vegas Marriott for next year. We have the 4 week nights booked for our kids spring break and then will use the 3 night weekend option later in the year. I was also considering locking off our unit and going two full weeks. The Marriott phone rep told me if we lock off our three bedroom unit we would get a 2 bedroom with a kitchen for a week (aka Master Suite) and an efficiency (aka delux guest room) for a week (not comfy for us and three children). I was very upset to learn this as we were told during our purchase last year that with the three bedroom lock off you get a one bedroom with a kitchen and a two bedroom with a kitchen. So in effect you get a kitchen twice. This sounded great to us, but we were skeptical and questioned the agent about it and they represented this as a basic fact and perk of owning a three bedroom. I would like to know what other Tuggers were told regarding the three bedroom lockoff option at the Grand Chateau.
I don't think the rep you were talking to is familiar with GC. You SHOULD get one week in the two bedroom and one week in a one bedroom unit. That is how those units are set up.
Marriott has other 3 bedroom units that are not set up the same way. Our Ocean Pointe unit, for example, is a three bedroom unit but the LO portion is a studio unit and not a one bedroom unit like the GC.
Try calling back and speaking to a different rep. If you get the same answer, explain to them that GC 3 bedroom units are NOT like other Marriott 3 bedroom units. One side is a two bedroom while the LO is a one bedroom. If they still don't get it, ask to speak to a supervisor and you should be able to get it straightened out. They just need to actually LOOK at how those units are set up and they'll understand what your talking about. As it is, I'm sure they're just assuming these units are like most of the others and they only think they know what they're talking about.
Case in point, I've locked off our three bedroom unit. On both the I.I. online booking site and the Marriott site this LO unit shows up as a one bedroom unit and not a studio unit. When we lock off our 3 bedroom Ocean Pointe unit it shows up as a studio unit.
This would not be the first time a Marriott rep (actually an I.I. employee trained to handle Marriott customers I believe) would be wrong. I had problems when we first locked off our unit when the rep. didn't understand what I told them to do. That was lock off the unit so I could use one side this year and the LO next year. The LO never got deposited and Marriott had to do a little rearranging to get me a studio exchange unit I could use. I've also had to argue on the phone with another one that just did not understand how the system worked or what I was asking. Now, I arrange as much of my stuff online as possible. The computer system seems to understand what's going on better than the human counter parts. I figure I'm either not making myself clear on the phone or they're just not listening to what I'm saying.
