I have posted this at DIS board and lo and behold - TUG admin stepped in and advise to help me... He also advised me to post my story here....
I apologize for long posting.... Hope that I can learn something from all of you pro.... and thanks for listening....
=========================
All: I think I got frauded by timeshare broker regarding renting Saratoga Spring and I do apologize if I post in the wrong area.
I really do not know what to do next (I live in GA and the broker is in CA) and if any of you can let me know - I really really appreciate it.....
I saw an ad online at TUG (the ad has been taken down by moderator now pending the outcome) -
$1600.00 Firm
wk: 51 / 2008
Saturday To Saturday
Two Bedroom Lockout
2 Bathrooms
Sleeps 6
TimeshareVacationConnections
1 888 798 9229 #1 Daniel
-----
I know it sounds too good to be true but I have rented before using the ad in TUG and had no problem. I exchanged communication with the company and was sent some type of simple agreement to fill out my information. They told me to send the money with the agreement and after the owner signed the agreement, they would send me a copy.
This is the last communication that I got from them:
Date: Sep 15, 2008 10:41 AM
Mr. Sumardi,
We have received signed agreement from the owner of your rental in Dec, 2008. We will be converting to hard copies in the next 48 hours, then send them along to you. Keep this document on your person, when you leave for your holiday. You will receive it in 10-14 days from Wed Sept. 17th 2008. In about 2 weeks from a confirmation email from you, that you received it, we will send a confirmation from the resort itself.
Best Regards,
--------
So I waited patiently until last week when I didn't get anything. I called the company and was told that the mail was returned and they would try to send it again. I still didn't get it until now and when I called them - they didn't answer anymore and they disconnected one of the number I was given during initial call.
--------
It actually worse than the above too... I am sorry that I have to unload here... I have weaknesses over Disney and I thought that I found a deal....
The company offered me to buy Saratoga points - 150 pts for $7,000 since the owner desparately needs to sell..... I was again given the simple blank agreement and was told to send $3,500 which they said would be deposited into Escrow account.
This is the last email I got regarding this issue:
Date: Sep 12, 2008 10:46 AM
Dear Mr. Sumardi,
I just received your note and deposit. Yes $7,000.00 is the total amount, closing fees are subtracted out from the $7,000.00.
I will be updating you in 30 days or sooner, depending on the resorts progress.
Best Regards,
--------
I called the company about this too last week but was told - it usually took 120 days to complete transactions so I didn't ask more.... Now, with me not getting confirmation of my rental and not being able to contact them... can you advise me some kind of actions that I can start working on?
I accept the fact that I will not go to Disney (Or own Disney points) and I just try to get at least part of my money back.....
PLEASE HELP!!!!
Thanks
Benny
======
I just check bbb - it is rated C
Complaint Closing Statistics
The following grid displays the number and responses to complaints over the last 36 months:
No. of Cmpl Type of Response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreeing to perform according to their contract
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered
0 Unassigned
1 Total
Other Considerations
Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." The Bureau cannot trace addresses of companies or principals. General information is available upon request which may assist you.
------
I called my bank (I sent checks) - and since the checks already cleared - there is nothing that I can do.....
=====================
All - thanks for the pointers.... The checks were mailed using Fedex as they requested (I assume Fedex will not open up any investigation based on your reply). I also know the bank they got deposited with their account number since I printed a copy of the checks from my online banking statement but I do not think that I can do anything with it.... Can I call the other bank to open an investigation?
I apologize for long posting.... Hope that I can learn something from all of you pro.... and thanks for listening....
=========================
All: I think I got frauded by timeshare broker regarding renting Saratoga Spring and I do apologize if I post in the wrong area.
I really do not know what to do next (I live in GA and the broker is in CA) and if any of you can let me know - I really really appreciate it.....
I saw an ad online at TUG (the ad has been taken down by moderator now pending the outcome) -
$1600.00 Firm
wk: 51 / 2008
Saturday To Saturday
Two Bedroom Lockout
2 Bathrooms
Sleeps 6
TimeshareVacationConnections
1 888 798 9229 #1 Daniel
-----
I know it sounds too good to be true but I have rented before using the ad in TUG and had no problem. I exchanged communication with the company and was sent some type of simple agreement to fill out my information. They told me to send the money with the agreement and after the owner signed the agreement, they would send me a copy.
This is the last communication that I got from them:
Date: Sep 15, 2008 10:41 AM
Mr. Sumardi,
We have received signed agreement from the owner of your rental in Dec, 2008. We will be converting to hard copies in the next 48 hours, then send them along to you. Keep this document on your person, when you leave for your holiday. You will receive it in 10-14 days from Wed Sept. 17th 2008. In about 2 weeks from a confirmation email from you, that you received it, we will send a confirmation from the resort itself.
Best Regards,
--------
So I waited patiently until last week when I didn't get anything. I called the company and was told that the mail was returned and they would try to send it again. I still didn't get it until now and when I called them - they didn't answer anymore and they disconnected one of the number I was given during initial call.
--------
It actually worse than the above too... I am sorry that I have to unload here... I have weaknesses over Disney and I thought that I found a deal....
The company offered me to buy Saratoga points - 150 pts for $7,000 since the owner desparately needs to sell..... I was again given the simple blank agreement and was told to send $3,500 which they said would be deposited into Escrow account.
This is the last email I got regarding this issue:
Date: Sep 12, 2008 10:46 AM
Dear Mr. Sumardi,
I just received your note and deposit. Yes $7,000.00 is the total amount, closing fees are subtracted out from the $7,000.00.
I will be updating you in 30 days or sooner, depending on the resorts progress.
Best Regards,
--------
I called the company about this too last week but was told - it usually took 120 days to complete transactions so I didn't ask more.... Now, with me not getting confirmation of my rental and not being able to contact them... can you advise me some kind of actions that I can start working on?
I accept the fact that I will not go to Disney (Or own Disney points) and I just try to get at least part of my money back.....
PLEASE HELP!!!!
Thanks
Benny
======
I just check bbb - it is rated C
Complaint Closing Statistics
The following grid displays the number and responses to complaints over the last 36 months:
No. of Cmpl Type of Response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreeing to perform according to their contract
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered
0 Unassigned
1 Total
Other Considerations
Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." The Bureau cannot trace addresses of companies or principals. General information is available upon request which may assist you.
------
I called my bank (I sent checks) - and since the checks already cleared - there is nothing that I can do.....
=====================
All - thanks for the pointers.... The checks were mailed using Fedex as they requested (I assume Fedex will not open up any investigation based on your reply). I also know the bank they got deposited with their account number since I printed a copy of the checks from my online banking statement but I do not think that I can do anything with it.... Can I call the other bank to open an investigation?
Last edited by a moderator: