raptor78
TUG Member
After taking the plunge and buying my first Wyndham - I am getting my first taste of the "ownership and starting at Glacier Canyon.
Being both a "newbie" and techie, I thought I would provide my comments, experiences and feedback on my stay at Glacier Canyon in the Wisconsin Dells.
We checked in on August 7 and are staying until August 10.
Our room is in the 7000 building, 2BR Presidential.
Group of 6 - myself, my 13yo son and 2 of his 13yo friends and my two nephews (18 and 20)
The Dells is a annual trip for our clan -- We stayed as a privately owned condo last year. I asked the guys to consider last year's experience and compare it to this years.
On check-in, I went into the lobby and noticed there was one side for the "hotel" and another for owners. I checked in around 2:45pm, wanting to see how the early check or on-time check in went. In this case, the check-in went very smooth, 5 minutes tops, with no one in line before being sent for the parking pass. Having read a lot on this forum about the infamous "parking pass" process, I am concerned. The gal behind the counter was very low pressure, offered many details and coupons. She gave me my parking pass before even asking about my "reception" - They are calling is a Guest Reception. She was very subtle, low pressure, to the point I almost had to ask her about it. Since this my first visit as an owner, I figured, good or bad, I should take in the presentation, if nothing else, for knowledge of what everyone is talking about. She offered me a $100 AmEx, 200 arcade tokens and an additional 3d/2n stay. I accepted the offer to visit tomorrow morning. More details on how this process goes in my next post tomorrow
Once done, I was informed my room wasn't quite ready -- disappointed, but hey, its only 2:45pm and check in isn't until 4:00pm. so I couldn't complain.
Took the kids downtown for a quick whirlwind city tour of sights/activities before heading back to have a quick bite of food at Monk's an onsite, for unaffiliated, restaurant. Great service, good food -- comparable to an Applebee's... We hund out there until 4:15pm...
Went back to check-in, this time to just pick up keys. Now its 4:30pm - there a couple people in the owners line, but still didn't wait more than 5-10 minutes to be helped. When I asked for my keys -- sorry, your room isn't ready -- this time I was a little more direct and asked when, since check-in was at 4:00pm -- the gentleman's response was -- "check in -starts- at 4:00pm, you have a presidential room with more than 2000 feet and it takes longer to clean" -- not accepting this, I pushed further for a time, since I have a carload of impatient boys -- after going to the back room for a few minutes, he came out with keys and indicated inspection was being finished and it would be ready by the time we got there... Alright, no biggie, let's go settle in.
Parking - wasn't impressed with how packed it was, but then again, it is summer - the parking lot is well designed though, making the walk into the building fairly short -- with 6 guys, we managed to carry all luggage without a cart in one trip without much hassle.
Got upstairs to the room -- Walked in and what we saw was impressive -- the Presidential Rooms are absolutely amazing -- even by my standards (which are generally 4 star hotel or better). I asked the boys the compare this room withe last years condo -- they all indicated it was definitely better, vaulted ceilings, granite counter tops, full kitchen, living room, all amenities that gave them the comfort of home -- the balcony overlooks the water park -- the kids have already spent the first 90 minutes sitting on the balcony people watching (as they put it babe watching)
Only downside was view -- last year we overlooked Wisconsin river, this year a water park -- picky picky I know...
Our proximity to everything from our room is great -- water park is outside out entrance -- sky walk to 2 more water parks, plus the mini-golf and zip lines -- great location all around.
Was also impressed there was in-room wi-fi internet -- a little slow, but the property is booked solid right now, so not unusual - same happens in the hotels even.
Couple of the boys went down to the Lost World water park -- rest are relaxing in the room, surfing internet and watching TV.
More details later tonight... (And yes, I will be keeping this thread current throughout the stay)...
I'll throw a few pics of the room up later tonight...
Mike
Being both a "newbie" and techie, I thought I would provide my comments, experiences and feedback on my stay at Glacier Canyon in the Wisconsin Dells.
We checked in on August 7 and are staying until August 10.
Our room is in the 7000 building, 2BR Presidential.
Group of 6 - myself, my 13yo son and 2 of his 13yo friends and my two nephews (18 and 20)
The Dells is a annual trip for our clan -- We stayed as a privately owned condo last year. I asked the guys to consider last year's experience and compare it to this years.
On check-in, I went into the lobby and noticed there was one side for the "hotel" and another for owners. I checked in around 2:45pm, wanting to see how the early check or on-time check in went. In this case, the check-in went very smooth, 5 minutes tops, with no one in line before being sent for the parking pass. Having read a lot on this forum about the infamous "parking pass" process, I am concerned. The gal behind the counter was very low pressure, offered many details and coupons. She gave me my parking pass before even asking about my "reception" - They are calling is a Guest Reception. She was very subtle, low pressure, to the point I almost had to ask her about it. Since this my first visit as an owner, I figured, good or bad, I should take in the presentation, if nothing else, for knowledge of what everyone is talking about. She offered me a $100 AmEx, 200 arcade tokens and an additional 3d/2n stay. I accepted the offer to visit tomorrow morning. More details on how this process goes in my next post tomorrow
Once done, I was informed my room wasn't quite ready -- disappointed, but hey, its only 2:45pm and check in isn't until 4:00pm. so I couldn't complain.
Took the kids downtown for a quick whirlwind city tour of sights/activities before heading back to have a quick bite of food at Monk's an onsite, for unaffiliated, restaurant. Great service, good food -- comparable to an Applebee's... We hund out there until 4:15pm...
Went back to check-in, this time to just pick up keys. Now its 4:30pm - there a couple people in the owners line, but still didn't wait more than 5-10 minutes to be helped. When I asked for my keys -- sorry, your room isn't ready -- this time I was a little more direct and asked when, since check-in was at 4:00pm -- the gentleman's response was -- "check in -starts- at 4:00pm, you have a presidential room with more than 2000 feet and it takes longer to clean" -- not accepting this, I pushed further for a time, since I have a carload of impatient boys -- after going to the back room for a few minutes, he came out with keys and indicated inspection was being finished and it would be ready by the time we got there... Alright, no biggie, let's go settle in.
Parking - wasn't impressed with how packed it was, but then again, it is summer - the parking lot is well designed though, making the walk into the building fairly short -- with 6 guys, we managed to carry all luggage without a cart in one trip without much hassle.
Got upstairs to the room -- Walked in and what we saw was impressive -- the Presidential Rooms are absolutely amazing -- even by my standards (which are generally 4 star hotel or better). I asked the boys the compare this room withe last years condo -- they all indicated it was definitely better, vaulted ceilings, granite counter tops, full kitchen, living room, all amenities that gave them the comfort of home -- the balcony overlooks the water park -- the kids have already spent the first 90 minutes sitting on the balcony people watching (as they put it babe watching
)Only downside was view -- last year we overlooked Wisconsin river, this year a water park -- picky picky I know...
Our proximity to everything from our room is great -- water park is outside out entrance -- sky walk to 2 more water parks, plus the mini-golf and zip lines -- great location all around.
Was also impressed there was in-room wi-fi internet -- a little slow, but the property is booked solid right now, so not unusual - same happens in the hotels even.
Couple of the boys went down to the Lost World water park -- rest are relaxing in the room, surfing internet and watching TV.
More details later tonight... (And yes, I will be keeping this thread current throughout the stay)...
I'll throw a few pics of the room up later tonight...
Mike
