That’s a significant amount if downtime. Any idea what’s coming?
It's published already on the website enhancements page here: https://clubwyndham.wyndhamdestinations.com/us/en/resorts/resort-news/new-website-updates
I suspect they are probably doing some validation after they push their changes. I would hope they are. I doubt they are running on Docker containers and probably still on a Windows server infrastructure. We also aren't talking about the Google, Meta and Amazon of the IT world.
Typically when outages are in play it’s because the back end is being taken offline during the same window - at which point the middleware cannot function because it cannot access the back end for searches and/or reservations. I’m not saying this is actually the case here, but when I’ve asked in the past that is what I’m always told.
I run an application on a Windows Server OS that takes about ~ 10 seconds of downtime to update itself. Granted, this is a commercial product, but still. Even our in house webapps, they do run on Alma 9, not containers, but they're again a couple second push to update the code. Unless you're changing out the underlying OS, there's no reason to need these sorts of outages to update things like a expansion menu not working. We can push changes 5 times a day and users don't notice cause the outage is like a second.
In all seriousness, someone should go teach them how to set up true DevOps! It would go a LONG way.They don't need DevOps (I'd argue few / any do), they need functional Ops!So that explains a LOT! The call center IS Wyndham's IT support. When they aren't trying to help owners navigate with a broken website, they are coding and updating the website! Hummmmm..... That could answer soooooooo many questions.
Hmmm....Bonus Time is a Worldmark item only - this was most likely intended for the Worldmark outage which occurred at the same time - they have their own website enhancements page here: https://worldmark.wyndhamdestinations.com//us/en/resorts/news/new-website-updatesI think this is probably a mistake (Worldmark?) but this was the graphic posted in the Club Wyndham Owner Group by the official Club Wyndham account with a link to the latest updates (and the link does not actually mention two of these three items). I'm just posting it here for posterity.
View attachment 99240
Edit: I'm also having a heck of a time getting and staying logged in and doing normal stuff in my account.
Try clearing your browser cache and/or try a different device/browser.
That's interesting if it's occurring for both the Worldmark and Club Wyndham login process. That would point to shared code that actually processes all logins regardless of source, and/or a shared back end issue that both login processes utilize to authenticate users. I'm not entirely sure of the IAM/authentication architecture in use for these websites.
Ooooh!I think this is probably a mistake (Worldmark?) but this was the graphic posted in the Club Wyndham Owner Group by the official Club Wyndham account with a link to the latest updates (and the link does not actually mention two of these three items). I'm just posting it here for posterity.
View attachment 99240
Edit: I'm also having a heck of a time getting and staying logged in and doing normal stuff in my account.