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FYI: Website planned outage coming soon - Sept 11th 9:30 PM EST - Sept 12 9:00 AM EST

HitchHiker71

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1725976551849.png
 

HitchHiker71

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jp10558

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I can't imagine why there should need to be any downtime to update a website. You push new code, it goes immediately. People may need to log in again. The longest downtime I can figure for website code changes should be maybe a minute.
 

dioxide45

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I can't imagine why there should need to be any downtime to update a website. You push new code, it goes immediately. People may need to log in again. The longest downtime I can figure for website code changes should be maybe a minute.
I suspect they are probably doing some validation after they push their changes. I would hope they are. I doubt they are running on Docker containers and probably still on a Windows server infrastructure. We also aren't talking about the Google, Meta and Amazon of the IT world.
 

HitchHiker71

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I can't imagine why there should need to be any downtime to update a website. You push new code, it goes immediately. People may need to log in again. The longest downtime I can figure for website code changes should be maybe a minute.
Typically when outages are in play it’s because the back end is being taken offline during the same window - at which point the middleware cannot function because it cannot access the back end for searches and/or reservations. I’m not saying this is actually the case here, but when I’ve asked in the past that is what I’m always told.

Since both Worldmark and CWP now share a common back end system (at least in part), I’d expect if this were the case that the Worldmark website would also have a similar outage announcement.
 

jp10558

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I suspect they are probably doing some validation after they push their changes. I would hope they are. I doubt they are running on Docker containers and probably still on a Windows server infrastructure. We also aren't talking about the Google, Meta and Amazon of the IT world.
I run an application on a Windows Server OS that takes about ~ 10 seconds of downtime to update itself. Granted, this is a commercial product, but still. Even our in house webapps, they do run on Alma 9, not containers, but they're again a couple second push to update the code. Unless you're changing out the underlying OS, there's no reason to need these sorts of outages to update things like a expansion menu not working. We can push changes 5 times a day and users don't notice cause the outage is like a second.

And even if you're changing out major stuff on the back end, it's not exactly rocket science to do so with much shorter outage windows - you stand up the new set of OSs, VMs, DB servers and once you've validated them you change the HA method to point to to the new rather than the old ones. Again, split second updates to the end user.

I know I don't know what I don't know but this is pretty insane for them to regularly have day long IT outages for their website. I work for what's basically a SMB, it's not like you need a FAANG level infrastructure team to do this. This all smacks of a part time IT guy basically lol. We have maybe 4 FTEs for the services I'm talking about?
 

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From the Worldmark website:

1726001215308.png


This is proof that the back end system is being taken offline for updates, at least in part - from 10:00 PM ET 9/11 - 6:00 AM ET 9/12 - so for a healthy subset of the planned CWP outage window in other words. Wyndham is stating that the call center is also closing early "to help prepare for the update," but the more likely reason is that the call center won't have access to the system either, so there's not much use in keeping the call center online if the system itself is not available.
 

PhilD41

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So that explains a LOT! The call center IS Wyndham's IT support. When they aren't trying to help owners navigate with a broken website, they are coding and updating the website! Hummmmm..... That could answer soooooooo many questions. 🙃 In all seriousness, someone should go teach them how to set up true DevOps! It would go a LONG way.
 

jp10558

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So that explains a LOT! The call center IS Wyndham's IT support. When they aren't trying to help owners navigate with a broken website, they are coding and updating the website! Hummmmm..... That could answer soooooooo many questions. 🙃 In all seriousness, someone should go teach them how to set up true DevOps! It would go a LONG way.
They don't need DevOps (I'd argue few / any do), they need functional Ops!
 

paxsarah

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I think this is probably a mistake (Worldmark?) but this was the graphic posted in the Club Wyndham Owner Group by the official Club Wyndham account with a link to the latest updates (and the link does not actually mention two of these three items). I'm just posting it here for posterity. ;)
UPDATES NOW LIVE: SAVE CREDIT CARD, BONUS TIME, MODIFY DATES

Edit: I'm also having a heck of a time getting and staying logged in and doing normal stuff in my account.
 
Last edited:

Rolltydr

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I’m getting this lovely message when I try to login.
IMG_1677.jpeg
 

Sandi Bo

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Well....the saved search stuff seems to be broken. And really, you could already toggle to see accessible units (but okay, if they want to make it more graphical I don't care, I do care it seems to be broken (you can't toggle anymore - the search button becomes disabled like it needs more input or selections of some sort)?

I hope the feature to save credit card information works, that would be a nice win!
 

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I think this is probably a mistake (Worldmark?) but this was the graphic posted in the Club Wyndham Owner Group by the official Club Wyndham account with a link to the latest updates (and the link does not actually mention two of these three items). I'm just posting it here for posterity. ;)
View attachment 99240
Edit: I'm also having a heck of a time getting and staying logged in and doing normal stuff in my account.
Hmmm....Bonus Time is a Worldmark item only - this was most likely intended for the Worldmark outage which occurred at the same time - they have their own website enhancements page here: https://worldmark.wyndhamdestinations.com//us/en/resorts/news/new-website-updates

Unfortunately I don't see any corresponding updates on the Worldmark website enhancements page to help us out here.
 

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Zeke_62

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I logged in successfully, early this morning. I just tried again. I get the same thing as @Rolltydr on my phone, chrome, and firefox.
Cleared cache.
Login progresses to the spinning sun, hang tight message. Followed by "something went wrong"
 

geist1223

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Samething with the Worldmark Site. Whenever Wyndumb takes out the Worldmark Website for Maintenance/Improvement they break something else. Tried both Chrome and Firefox.
 

HitchHiker71

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Samething with the Worldmark Site. Whenever Wyndumb takes out the Worldmark Website for Maintenance/Improvement they break something else.
That's interesting if it's occurring for both the Worldmark and Club Wyndham login process. That would point to shared code that actually processes all logins regardless of source, and/or a shared back end issue that both login processes utilize to authenticate users. I'm not entirely sure of the IAM/authentication architecture in use for these websites.
 

paxsarah

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I think this is probably a mistake (Worldmark?) but this was the graphic posted in the Club Wyndham Owner Group by the official Club Wyndham account with a link to the latest updates (and the link does not actually mention two of these three items). I'm just posting it here for posterity. ;)
View attachment 99240
Edit: I'm also having a heck of a time getting and staying logged in and doing normal stuff in my account.
Ooooh!
*UPDATE* Uh-oh!  Looks like we jumped the gun on these upcoming features. In the next week, be on the lookout for an email about Bonus Time and Modify Dates, which are coming next month! Please refer to the link below for the actual September updates.
 

HitchHiker71

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Another announced outage coming 9/18 11:00 PM ET - 9/19 9:00 AM ET:

1726586124413.png
 

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Just out of curiosity, has Wyndham ever acknowledged the issue where when you go to make a booking and you back out or cancel at the page where it either gives you suite upgrade options, or allows you to "opt in" or out of future upgrades, that it locks your account for 15 minutes? Saying you have another transaction in progress?

This started happing about 6 months ago and it is extremely annoying. This should be fixed.
 
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