First checkin since Rebranding

[geist1223]

Yesterday we checked into Cabo Azul. We are Cabo Azul DRI Platinum Members. Our Booking was made over a year ago. It was for Pool or Partial Ocean View. We got here hours before checkin time as we simply moved from Royal Solaris next door. We knew we would have to wait for a Unit. We asked for a Unit over the Serenity Pools. This is where we always stay. We were told no Serenity Pool Units would be available until Tuesday. They put us in a "partial ocean view" in Bldg 1. If you leaned out on the Patio you could see a sliver of ocean. But your main view was of the Vidanta, Construction Site, and dirt Parking Lot for the construction workers. We went back to the Members Checkin and louding complained. After about a 30 minute discussion the Front Desk came up with a Unit overlooking the Serenity Pools. We had to wait for it to be cleaned. Gee I thought none were available. There was an additional several hour wait. If this is how Hilton treats DRI Members there is no chance we will buy Max. Not that we were going to anyway.

 

[CalGalTraveler]

Wow and you own at Cabo Azul right? I am going in a few weeks on an RCI exchange. I shudder to think about what view we will get... Aside from Serenity Pools, are there any other buildings to request or avoid?

 

[HuskerATL]

Sorry to hear that. Do you think they are prioritizing Max members or why do you think they didn't offer that unit to begin with?

 

[geist1223]

Ask to view the Unit. If it says "partial ocean view" it is going to be on the outboard side of the Corridor where you have a view if you lean out on the Patio and a view of the Resort next door. One side Vadnata and the other side Royal Solaris. Many Studios have no view.

 

[CalGalTraveler]

We are in a 2 bdrm garden view. If we cannot get serenity pool would asking for Royal Solaris side be preferable to the construction side?

Will they securely hold your bags if you arrive early? We are switching from La Pacifica and wouldn't mind going out for the day or to the pool until our room is ready if they can hold them.

 

[enma]

I have Interval exchange for a 2 bedroom in September. Unit code says UUU2. Any idea what that is?