Good Morning!
My husband and I bought a Discovery program with 400,000 pts. I found you all too late but I am not complaining as it was good for us at the time. Our daughter finished her Disney College Program then did a Professional Internship and then was hired full time as a stage tech. So I searched for an affordable place to stay for a week starting the Black Friday and following week and found an owner who rents out in Bonnet Creek in 2014. Of course being newbies to this and getting checked in we had to get parking pass - well you all know what happens next. We could not afford the full deal so they offered us the Discovery program which we bought. Now comes the problem.
I called to book a week back in early January in a 2 bedroom at Bonnet Creek for April 10, 2016. The person we are suppose to call is actually the second person so far in this position. We can not go on line to book - I think this is a huge disadvantage to the program. She only works Tuesday - Saturday and the recording (not a live person) says she does not work in a call center so she will get back to me. It has taken me days to get her to call me back! Tell her specifically to call me on my cell and she calls my home so I miss the call. Finally get to talk to her live and she says she can only book the first 4 days of that week as Thursday in that week and the week before and I think she said the week after in the whole resort is booked. She was going to look into it and see why but I would have at least the 4 days. I asked her to keep trying and get back to me when she got them. Well a few weeks later I am calling again and same thing - multi times before call back. As of this past Thursday when I finally got to speak to her still no complete week. I asked availability other weeks but I did not want to go into May as we are taking my parents down to see their granddaughter for first time in Disney and they are almost 80 and the heat the past 2 years has been so bad. We will be driving down from Staten Island as grandma will not fly.
So can someone tell me why the Thursdays in April (not going Passover week - too much for parents) would be booked and stopping me from getting a full week? I have till August 6th to use these 400,000 points and so far have not been able to use any. Not happy.
I think we will be sticking with our camping timeshares - Thousand Trails and Travel Resorts of America as we have a 38ft travel trailer and plan on seeing the USA full time when I retire in 2.5 years.
Thanks for any insight you can give me!
Linda
My husband and I bought a Discovery program with 400,000 pts. I found you all too late but I am not complaining as it was good for us at the time. Our daughter finished her Disney College Program then did a Professional Internship and then was hired full time as a stage tech. So I searched for an affordable place to stay for a week starting the Black Friday and following week and found an owner who rents out in Bonnet Creek in 2014. Of course being newbies to this and getting checked in we had to get parking pass - well you all know what happens next. We could not afford the full deal so they offered us the Discovery program which we bought. Now comes the problem.
I called to book a week back in early January in a 2 bedroom at Bonnet Creek for April 10, 2016. The person we are suppose to call is actually the second person so far in this position. We can not go on line to book - I think this is a huge disadvantage to the program. She only works Tuesday - Saturday and the recording (not a live person) says she does not work in a call center so she will get back to me. It has taken me days to get her to call me back! Tell her specifically to call me on my cell and she calls my home so I miss the call. Finally get to talk to her live and she says she can only book the first 4 days of that week as Thursday in that week and the week before and I think she said the week after in the whole resort is booked. She was going to look into it and see why but I would have at least the 4 days. I asked her to keep trying and get back to me when she got them. Well a few weeks later I am calling again and same thing - multi times before call back. As of this past Thursday when I finally got to speak to her still no complete week. I asked availability other weeks but I did not want to go into May as we are taking my parents down to see their granddaughter for first time in Disney and they are almost 80 and the heat the past 2 years has been so bad. We will be driving down from Staten Island as grandma will not fly.
So can someone tell me why the Thursdays in April (not going Passover week - too much for parents) would be booked and stopping me from getting a full week? I have till August 6th to use these 400,000 points and so far have not been able to use any. Not happy.
I think we will be sticking with our camping timeshares - Thousand Trails and Travel Resorts of America as we have a 38ft travel trailer and plan on seeing the USA full time when I retire in 2.5 years.
Thanks for any insight you can give me!
Linda