Fed Ex delayed delivery issues

[pedro47]

Hopefully she was rummaging though the car looking for a package, and not rummaging through the packages themselves to see what was inside!

If you use the United States Postal Service (USPS) it is a Federal Crime for carriers to open the contents or steal the items from a package. If it's any other carrier such as Fed Ex or UPS then it is considered a local crime and they generally will quickly and quietly terminate them.

Hopefully all carrier services are screening their people well but we all know that things will fall thru the cracks and stuff happens.......



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I wants order a Frank Robinson autographic baseball and three times the USPS loss the baseball. I just gave up and cancel the order.

 

[controller1]

I wants order a Frank Robinson autographic baseball and three times the USPS loss the baseball. I just gave up and cancel the order.

Really think it was "lost"?

 

[pedro47]

Really think it was "lost"?

No.

 

[rlgtict1]

For me, my concern with deliveries lately is it appears the UPS is subcontracting with regular people to deliver stuff. For the last week I have noticed the run down Jeep Cherokee in the neighborhood delivering items. I first noticed her because she was stopped in front of my house rummaging through the car for a package. After 10 minutes she had her deliveries scattered out on my lawn (she had them all in garbage bags). My issue is she just puts them at the base of my mailbox, streetside. One night I left around 5, came back at 6 and found my deliveries (and a bunch of my neighbors) all hanging 2 feet in from the street. So, easy for anyone to walk around in the dark and collect.

The supply chain system throughout the entire country /world is extremely stretched. The surge in home deliveries due to COVID plus a shift in consumer habits that had already started, has led UPS to the desperate measure of offering $22/hour (plus mileage reimbursement) to individuals to deliver in their personal vehicles. They have no other way to handle the avalanche of volume in their system. Expect delays on all packages between now and Christmas.

 

[Luvtoride]

Hi, I was Wondering if anyone has experienced anything like this or knows why/ how it happens? Since many (most) of us are doing online shopping now and especially for the holidays I thought this might be relevant to others.

I ordered a Sonos Beam Soundbar directly from Sonos on, Nov. 25, the day before Thanksgiving. Since I was scheduled to have a new TV installed on Wed. Dec 2, I wanted the Soundbar there in time. I ordered it with and paid for expedited Two-day shipping. Even with the Thanksgiving holiday I was given an estimated delivery date of Tuesday Dec 1. Fine, not a problem.

Sonos sent me an “order shipped“ confirmation and tracking number on Friday, Nov. 27th, with the Dec 1st estimated delivery date.

Since then, I have gotten tracking updates every day saying the item arrived at the Fed Ex location (6 miles from my home) and was “out for delivery” only to NOT get any delivery Tuesday thru Friday this week?! Repeated calls to Sonos Customer Support (waiting on hold 45 minutes or more each time) have resulted in nothing more than “we understand your frustration, please continue to be patient”! They have said they will refund me my fee I paid for expedited shipping (big deal) but haven’t committed to sending out a new Soundbar to me since this one is obviously lost!

any ideas how this can happen or why? Any other suggestions on anything I can do ‍Besides being patient? Yes, I even drove over to the Fed Ex depot on Thursday afternoon to try to find it and was told by them...it was out for delivery! Even they don’t know where it is.

thanks for any comments or any similar stories of delayed shipments!
Happy shopping and holidays to all!

Brian

I guess I should provide the End of my story.

My Sonos Beam arrived on Mon Dec 7. I happened to catch the Fed Ex delivery man when he brought the box that had about 7 stickers on it (like it had been out for delivery several times). I asked him what could have happened and he said that they need to get back to their depot by a certain time so the driver probably couldn’t complete their route.

So there is no priority to get those items delivered first the following day??

When I heard that Fed Ex is handling logistics for the delivery of the Covid Vaccine my heart sank . Good luck to all of us!


Sent from my iPhone using Tapatalk

 

[simpsontruckdriver]

If you use the United States Postal Service (USPS) it is a Federal Crime for carriers to open the contents or steal the items from a package. If it's any other carrier such as Fed Ex or UPS then it is considered a local crime and they generally will quickly and quietly terminate them.

If you send ANYTHING of value through the USPS, pay the extra for insurance and delivery confirmation. A couple times, my father-in-law sent us gift cards by regular mail from Boston MA, the letters got here but the cards didn't (the envelope was ripped, he said it's possible the machine damaged it). Because he did not insure them, all our local postmaster said they could do is look and see if it fell down at the post office, but other than that, it was lost. In other words, someone had a free dinner.

TS

 

[Talent312]

... A couple times, my father-in-law sent us gift cards by regular mail from Boston MA, the letters got here but the cards didn't (the envelope was ripped, he said it's possible the machine damaged it)...

We order GC online and they arrive by regular mail with no issues.
They were tucked inside heavy stock paper (like an index card).
One could also use a padded or bubble-lined envelope.
.

 

[Eric B]

.... Fed Ex blame[d] the problem on staffing shortages.

.... Did you know FedEx uses sub-contractors to do home deliveries?

FedEx contracts out all the deliveries from their depots/stations to the final address. If you're lucky, the contractor in your area does a good job (or FedEx is turning over that portion to the USPS). Our experience has been quite spotty - for items that are signature required, we haven't had any problem because the local contractor has its better employees tasked with delivering those. For run-of-the-mill items, because we live on a farm instead of in the city (where it would be simple for most people to find any address because it's just house after house on streets in a grid) the normal drivers are easily confused and often misdeliver packages to the wrong address (if they even attempt to deliver them). FedEx and their contractors have lost 4 or 5 packages on us that way this year alone.

Our experience with UPS (and the USPS) has been generally much better. UPS doesn't contract out the final delivery and there is a regular route driver when we have packages. As a result, they can actually find our address. Oddly enough, on our last FedEx loss, the sixth customer service representative I spoke with was able to look up the GPS location where our package was dropped off to; the recipient had actually called FedEx to ask them to come and pick up the package to deliver it properly as well, but the contractor apparently didn't feel that it would be worth the labor and transit costs to have a driver actually do that and we had to get the sender to reship the package.

Bottom line is that I will never ship anything by FedEx and advise anyone that's interested to listen to avoid them. I was ecstatic to learn that where we live the COVID vaccine will be delivered by UPS rather than FedEx - while I'm sure they would use a better quality service for that since they do have divisions that deal with custom critical shipments, I just don't have any desire for them to make the profits they would get from delivering it. It might be a bit on the petty side for me to feel that way, but they have earned the lack of my business through their poor delivery service and even poorer customer service.

 

[VacationForever]

If you send ANYTHING of value through the USPS, pay the extra for insurance and delivery confirmation. A couple times, my father-in-law sent us gift cards by regular mail from Boston MA, the letters got here but the cards didn't (the envelope was ripped, he said it's possible the machine damaged it). Because he did not insure them, all our local postmaster said they could do is look and see if it fell down at the post office, but other than that, it was lost. In other words, someone had a free dinner.

TS

The best way to buy gift cards for someone else is to order online and the person receives the information in email. If it is hard plastic card, the company is responsible for ensuring safe delivery and they usually use FedEx or UPS mail to do that.