Fed Ex delayed delivery issues

[Luvtoride]

Hi, I was Wondering if anyone has experienced anything like this or knows why/ how it happens? Since many (most) of us are doing online shopping now and especially for the holidays I thought this might be relevant to others.

I ordered a Sonos Beam Soundbar directly from Sonos on, Nov. 25, the day before Thanksgiving. Since I was scheduled to have a new TV installed on Wed. Dec 2, I wanted the Soundbar there in time. I ordered it with and paid for expedited Two-day shipping. Even with the Thanksgiving holiday I was given an estimated delivery date of Tuesday Dec 1. Fine, not a problem.

Sonos sent me an “order shipped“ confirmation and tracking number on Friday, Nov. 27th, with the Dec 1st estimated delivery date.

Since then, I have gotten tracking updates every day saying the item arrived at the Fed Ex location (6 miles from my home) and was “out for delivery” only to NOT get any delivery Tuesday thru Friday this week?! Repeated calls to Sonos Customer Support (waiting on hold 45 minutes or more each time) have resulted in nothing more than “we understand your frustration, please continue to be patient”! They have said they will refund me my fee I paid for expedited shipping (big deal) but haven’t committed to sending out a new Soundbar to me since this one is obviously lost!

any ideas how this can happen or why? Any other suggestions on anything I can do ‍Besides being patient? Yes, I even drove over to the Fed Ex depot on Thursday afternoon to try to find it and was told by them...it was out for delivery! Even they don’t know where it is.

thanks for any comments or any similar stories of delayed shipments!
Happy shopping and holidays to all!

Brian

 

[harveyhaddixfan]

Everything is delayed at this point. I would tell FedEx to hold it and you’ll pick it up. I had something shipped USPS 2 day priority mail last Friday. Should have been here Monday and it’s still not here. It departed the distribution hub that all my mail goes through on Wednesday and nothing since. I got a different package today that departed the same place on Thursday. None of it makes any sense.

 

[bbodb1]

I experienced something similar to this recently as a package supposedly entered the Fed Ex system then sat idle for days (almost a week) with no update on its status at all.
In the end, the explanation I got said sometimes shippers will transmit shipping info to Fed Ex before the order is fulfilled.
In my case, there seemed to have been a shortage of the product I ordered but the order fulfillment system did not recognize this (no explanation was given on how that could happen but inventory still involves people having to enter accurate data, so....)

At any rate, the order fulfillment system thought my product was available, and then passes this info on to the shipping system. In turn, the shipping system determines the best shipping method and contacts (preauthorizes) a shipment using the best shipping method. Because I opted to have tracking info sent to me (via text), I receive this shipping info via text.

But at some point after this, the product shortage was determined.
Remember the shipping had already been sent, but now there is no product to ship.
The order is not canceled, but no progress occurs on this order for several days because there is no item moving through the system.

As I browse the status on the order daily, I see the item is sitting at a location for several days when in fact, the item never even started in the system.
It has become a ghost in the machine.

In my case, when the item actually shipped, the progress then appeared as normal for a Fed Ex shipment.

I suspect your item never actually shipped - but that is just a guess.

 

[pedro47]

We just received an order from FedEX one day before the due date.

 

[VacationForever]

My experience has been that often the business sends over the shipping label with tracking number but the goods never leave the business for days. It frustrates me to no end. A week ago I ordered $500 worth of packing boxes from UHaul for our move and yesterday their system showed as not shipped. I asked to cancel and they said they had shipped. I went back to look at the online status and they had quickly changed the online status to "shipped". But when I looked at the FedEx tracking number, nothing happened other than "Label created".

 

[Talent312]

In early November, I ordered a case of Charmin TP thru an Amazon vendor.
Delivery due 11/18, but had not arrived by Thanksgiving... We had 1 roll left.

Fed-Ex said my order was "delayed." The vendor cancelled+refunded the $$.
... So, on Black Friday, I went to Walmart for TP.

My theory is that someone at Fed-Ex stole + sold our TP on the black market
.

 

[Beachclubmum]

I ordered something around the same time, fedex shipping. Took two full weeks to get to me. It was 30 miles away in a city north of me (actually part of my same suburb) after the third day. Very annoying.

 

[Luanne]

I'm finding the same as others, everything is delayed. I'll get an email notification that something has been shipped, but when I go to track it all it says is that a label has been created and it's waiting for pick up.

I had one shipment from Fed Ex and I had a delivery date, then all of a sudden it went to pending with no date. It was the same day there was a huge accident on Interstate 40 and dh said he was sure the Fed Ex truck with my shipment was part of that mess. I did get the package a few days later.

 

[Luvtoride]

I experienced something similar to this recently as a package supposedly entered the Fed Ex system then sat idle for days (almost a week) with no update on its status at all.
In the end, the explanation I got said sometimes shippers will transmit shipping info to Fed Ex before the order is fulfilled.
In my case, there seemed to have been a shortage of the product I ordered but the order fulfillment system did not recognize this (no explanation was given on how that could happen but inventory still involves people having to enter accurate data, so....)

At any rate, the order fulfillment system thought my product was available, and then passes this info on to the shipping system. In turn, the shipping system determines the best shipping method and contacts (preauthorizes) a shipment using the best shipping method. Because I opted to have tracking info sent to me (via text), I receive this shipping info via text.

But at some point after this, the product shortage was determined.
Remember the shipping had already been sent, but now there is no product to ship.
The order is not canceled, but no progress occurs on this order for several days because there is no item moving through the system.

As I browse the status on the order daily, I see the item is sitting at a location for several days when in fact, the item never even started in the system.
It has become a ghost in the machine.

In my case, when the item actually shipped, the progress then appeared as normal for a Fed Ex shipment.

I suspect your item never actually shipped - but that is just a guess.

Bb, I agree, that makes sense (and is probably happening a lot these days..shortages) but shouldn’t the shipper/ vendor be able to TELL the customer that vs. just continuing to blame it on Fed Ex? Terrible Customer service!


Sent from my iPad using Tapatalk

 

[Luvtoride]

In early November, I ordered a case of Charmin TP thru an Amazon vendor.
Delivery due 11/18, but had not arrived by Thanksgiving... We had 1 roll left.

Fed-Ex said my order was "delayed." The vendor cancelled+refunded the $$.
... On Black Friday, I went to Walmart for TP.

My theory is that someone at Fed-Ex stole + sold our TP on the black market
.

ROFL is that still going on?


Sent from my iPad using Tapatalk

 

[Luvtoride]

I ordered something around the same time, fedex shipping. Took two full weeks to get to me. It was 30 miles away in a city north of me (actually part of my same suburb) after the third day. Very annoying.

Beach, thanks for sharing your experience, Misery loves company!


Sent from my iPad using Tapatalk

 

[SteelerGal]

There’s extreme delays for FedEx and UPS due to the increase because Covid. The Western ports are overloaded w/ ships and containers. Freight companies are limiing pick ups from businesses. It’s a rather an unusual holiday season in the business was.

 

[sdbrier]

Fed Ex ground is the worst delivery service of any of the major carriers. It’s just that simple.

 

[silentg]

I’m waiting for deliveries too

 

[TheTimeTraveler]

In early November, I ordered a case of Charmin TP thru an Amazon vendor.
Delivery due 11/18, but had not arrived by Thanksgiving... We had 1 roll left.

Fed-Ex said my order was "delayed." The vendor cancelled+refunded the $$.
... On Black Friday, I went to Walmart for TP.

My theory is that someone at Fed-Ex stole + sold our TP on the black market
.

You could be correct, however I am finding some of these Companies are ordering product for delivery when they actually receive the orders, thereby substantially reducing their carrying costs and warehouse storage......

In any event, a lot of Carriers (such as UPS, Fed Ex, DHL) will be "flat out" between now and Xmas. Add to that the movement of Vaccine distribution within the USA; not looking good right now.



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[controller1]

We've had several delayed deliveries that were shipped FedEX and USPS. We had one package arrive at our local post office at 10:46 am on a Friday yet the package was not delivered to us until Tuesday. We haven't experienced any delays with UPS.

 

[pedro47]

About a month ago our local Fed Ex distribution center was behind in delivery for over two weeks or more. Packages were overflowing on their docks in Hampton, VA.
This problem was reported to a local NBC station and the problem was resolved. Fed Ex blame the problem on staffing shortages.

 

[Luanne]

And here is a Fed Ex positive story. I ordered something from Omaha Steaks for my daughter in California. Delivery was scheduled for today. She received it today about an hour ago.

 

["Roger"]

What gets me is the inconsistency.

I had two packages delivered via USPS lately that came half way across country and got to me in about 4 days. Then, DHL was supposed to deliver another package. Their estimated delivery date was Dec. 1. Since the package came from China via Canada, I took this to be a rough estimate. Out of curiosity, I checked two days ago and the tracking claimed the package was delivered on Nov. 29. No way. If nothing else, it required a signature. I called DHL and after looking it up, the representative said that they delivered it to the USPS and they were to complete the delivery. (An aside: There was a substantial DHL fee that was part of the cost. I was not happy having paid that fee that DHL did not deliver it all the way, or, at the very least to my local post office.) In any case, the representative gives me a USPS tracking number that was 30 digits long. (This is not an exaggeration. It is 30 digits long.) Typing that in, the package is listed at the same distribution center that my other two packages went through, but it has not moved since Nov. 29. A note says estimated delivery Dec 2, but a further note says, sorry there is a delay. So how did two packages ordered about Nov. 28 successfully go through this distribution center and yet another package "delivered" by DHL to the same distribution center sit there for a week with no end in sight?

As a pair of side notes: We had a FedEx package delivered the other day that was about four days total in transit.

No experience with UPS lately. While we don't get choose which service, I am not all that happy with UPS. They often leave packages for us delivered after dinner. No door bell or anything to tell us a package has been left for us. So they sit outside overnight. The last one was put under a bush outside our door. (Was that the guy's idea of weather protected?)

 

[Sea Six]

Fed Ex ground is the worst delivery service of any of the major carriers. It’s just that simple.

A few years ago, we sent Christmas presents to our kids via FedEx. They had a driveway about 600 ft long, but instead of delivering the packages to the front door as we specified on the order, they dumped everything by the mailbox on the roadside in the woods. Everything was stolen by a follower, who watched where all the deliveries were made. Luckily, we saved all our receipts, and paid for the insurance. The sub-contractor delivery creep ATE all the costs at HIS EXPENSE, and we were entirely reimbursed by FedEx, but our grand kids did not get their Christmas presents on time. Screw FedEx. Did you know FedEx uses sub-contractors to do home deliveries?

 

[mdurette]

For me, my concern with deliveries lately is it appears the UPS is subcontracting with regular people to deliver stuff. For the last week I have noticed the run down Jeep Cherokee in the neighborhood delivering items. I first noticed her because she was stopped in front of my house rummaging through the car for a package. After 10 minutes she had her deliveries scattered out on my lawn (she had them all in garbage bags). My issue is she just puts them at the base of my mailbox, streetside. One night I left around 5, came back at 6 and found my deliveries (and a bunch of my neighbors) all hanging 2 feet in from the street. So, easy for anyone to walk around in the dark and collect.

 

[Sea Six]

For me, my concern with deliveries lately is it appears the UPS is subcontracting with regular people to deliver stuff. For the last week I have noticed the run down Jeep Cherokee in the neighborhood delivering items. I first noticed her because she was stopped in front of my house rummaging through the car for a package. After 10 minutes she had her deliveries scattered out on my lawn (she had them all in garbage bags). My issue is she just puts them at the base of my mailbox, streetside. One night I left around 5, came back at 6 and found my deliveries (and a bunch of my neighbors) all hanging 2 feet in from the street. So, easy for anyone to walk around in the dark and collect.

Exactly what my problem was. No regard for our personal items.

 

[TheTimeTraveler]

For me, my concern with deliveries lately is it appears the UPS is subcontracting with regular people to deliver stuff. For the last week I have noticed the run down Jeep Cherokee in the neighborhood delivering items. I first noticed her because she was stopped in front of my house rummaging through the car for a package. After 10 minutes she had her deliveries scattered out on my lawn (she had them all in garbage bags). My issue is she just puts them at the base of my mailbox, streetside. One night I left around 5, came back at 6 and found my deliveries (and a bunch of my neighbors) all hanging 2 feet in from the street. So, easy for anyone to walk around in the dark and collect.

Hopefully she was rummaging though the car looking for a package, and not rummaging through the packages themselves to see what was inside!

If you use the United States Postal Service (USPS) it is a Federal Crime for carriers to open the contents or steal the items from a package. If it's any other carrier such as Fed Ex or UPS then it is considered a local crime and they generally will quickly and quietly terminate them.

Hopefully all carrier services are screening their people well but we all know that things will fall thru the cracks and stuff happens.......



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[controller1]

Well I was just about to post about no mail delivery today even though the USPS Informed Delivery email indicated we were receiving mail. I went out and checked and sure enough we received mail delivered today sometime between 7:15 pm and 8:00 pm. Of course, we received a package for a neighbor several blocks from our house. Same house number but different street. I can't imagine what it is going to be like closer to Christmas!

 

[pedro47]

Well I was just about to post about no mail delivery today even though the USPS Informed Delivery email indicated we were receiving mail. I went out and checked and sure enough we received mail delivered today sometime between 7:15 pm and 8:00 pm. Of course, we received a package for a neighbor several blocks from our house. Same house number but different street. I can't imagine what it is going to be like closer to Christmas!

I can feel your pain.