• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Facility Usage Question

rboesl

TUG Review Crew: Expert
TUG Member
Joined
Jul 3, 2016
Messages
884
Reaction score
789
Points
203
Location
West Seneca, NY
Resorts Owned
Divi Village Beach & Golf Resort
Vidanta Grand Mayan
Villa del Arco Cobo
Grandview Las Vegas
Vacation Village at Bonaventure
My wife & I just returned from a stay at Split Rock Resort in the Poconos. One thing really surprised us. Facilities at the resort, like the water park and movie theater, we available for general public use for a fee. In fact we saw billboard advertisements for day use escapes in the area. Timeshare owners were given a single use discount coupon booklet but were also charged the same fee as general public after they had used up the coupon.

We've not seen this before. Every other resort we've been to only allowed usage by timeshare owners.

My question is: Is it common practice for resorts to open their facilities up to non-Timeshare owners for a fee? And, what about owners being charged usage fees? Is this common and, if so, how do you find out before booking?
 

tschwa2

TUG Review Crew: Veteran
TUG Member
Joined
Dec 19, 2008
Messages
16,004
Reaction score
4,676
Points
748
Location
Maryland
Resorts Owned
A few in S and VA, a single resort in NC, MD, PA, and UT, plus Jamaica and the Bahamas
This also happens at Massanutten. Those amenities are owned by the developer and are run as a profit venture and not paid for and maintained by the various HOA's. In fact the developer uses the facilities and offers them as freebies for attending tours. Those that use the facilities and don't receive the freebies are really supplementing the developer gifts.
 

Dori

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
3,060
Reaction score
779
Points
499
Location
Scarborough, Ontario
Several years ago, we exchanged to Hiawatha Manor, Tennessee. We took our kids and two of their friends with us. When we headed down to the pool area, we were told that the cost for the six of us would be $30 per day to use the facility. I was livid! When I spoke to the manager of the resort, his response was, "well, you can always use the lake."! All the extra fees were charged to subsidize the full-time residents of the community, I was told.

Needless to say, I wrote a scathing review!

Dori
 

tschwa2

TUG Review Crew: Veteran
TUG Member
Joined
Dec 19, 2008
Messages
16,004
Reaction score
4,676
Points
748
Location
Maryland
Resorts Owned
A few in S and VA, a single resort in NC, MD, PA, and UT, plus Jamaica and the Bahamas
I did want to clarify at Massanutten it is the Water Park, Ski/Snow boarding/tubing, Zipline and Golf course and restaurants that are owned by Great Eastern and open to the pubic. There are 2 indoor pools connected to fairly large recreation centers and 3-4 outdoor pools that can be used without extra fees when staying onsite and are not open to the public for a fee although a perk from buying from the developer is day use at the pools and recreation centers.
 

rboesl

TUG Review Crew: Expert
TUG Member
Joined
Jul 3, 2016
Messages
884
Reaction score
789
Points
203
Location
West Seneca, NY
Resorts Owned
Divi Village Beach & Golf Resort
Vidanta Grand Mayan
Villa del Arco Cobo
Grandview Las Vegas
Vacation Village at Bonaventure
I'd be surprised the developer is still actively involved with this resort. It's been in operation since the late 1950's and recently changed ownership. They aren't even actively selling timeshare ownership. There's no sales office or kiosk in the lobby. In fact, there's only a small mention in their welcome literature with a phone number to call if you're interested in ownership.
 

tschwa2

TUG Review Crew: Veteran
TUG Member
Joined
Dec 19, 2008
Messages
16,004
Reaction score
4,676
Points
748
Location
Maryland
Resorts Owned
A few in S and VA, a single resort in NC, MD, PA, and UT, plus Jamaica and the Bahamas
I'd be surprised the developer is still actively involved with this resort. It's been in operation since the late 1950's and recently changed ownership. They aren't even actively selling timeshare ownership. There's no sales office or kiosk in the lobby. In fact, there's only a small mention in their welcome literature with a phone number to call if you're interested in ownership.
I don't know. When I looked at the owner page on the website: http://www.splitrockowner.com/
under important numbers there is a referral department, a referral director, a sales department and another extension for owner referrals. Sounds like they are actively selling something.
 

rboesl

TUG Review Crew: Expert
TUG Member
Joined
Jul 3, 2016
Messages
884
Reaction score
789
Points
203
Location
West Seneca, NY
Resorts Owned
Divi Village Beach & Golf Resort
Vidanta Grand Mayan
Villa del Arco Cobo
Grandview Las Vegas
Vacation Village at Bonaventure
We were there just last week. The only sales office we saw was for wedding packages. We did see 2 sales people but they were definitely selling wedding packages.
 

WinniWoman

TUG Review Crew: Veteran
TUG Member
Joined
Jul 16, 2010
Messages
10,762
Reaction score
7,057
Points
749
Location
The Weirs, New Hampshire
Resorts Owned
Innseason Pollard Brook
Smugglers Notch allows locals to use the facilities- day or multiple days usage- for a fee. They also charge a day use fee for using the Fun Zone. They also bus in kids camps to use the water park pools, much to the dismay of many owners.
 

dagger1

TUG Member
Joined
Aug 16, 2016
Messages
1,463
Reaction score
840
Points
223
Location
Houston
Resorts Owned
Hyatt Wild Oak Ranch, Hyatt Main Street Station, Hyatt Ka’anapali; Marriott Ko’Olina, Marriott Waiohai; Marriott Maui Ocean Club; Wyndham CWA points, Worldmark credits.
Hyatt Wild Oak Ranch pools, slides, lazy river, beach and activities are only open to owners or renters at the resort. They can also using all of the facilities of the next door Hyatt Hill Country. But Hyatt Hill Country guests can't use HWOR facilities ( I believe...).
 
Top