Do you let the resort know when things are broken or missing?

[dmharris]

As an owner, no matter where I go, I feel an obligation to tell the front desk what is missing from the unit or what is not working properly or broken. I believe this will save costs over the long haul for the owners (even if I don't own at that resort). What do you do?

I was thinking there should be a card in each unit to advise guests to inform the resort of missing or broken items. Have you ever seen such a thing?

 

[jimf41]

I report malfunctioning, broken or missing items as soon as I find them. I think most owners do the same. If you don't tell them it won't get fixed for you or the next guest.

 

[amisco]

Of course

I also report problems with the unit...to have it fixed for myself and all other owners.

 

[pedro47]

We also report problems on our t/s visits. We have not taken an inventory of items in a unit in years.

 

[Empty Nest]

Desert Springs recently added a yellow hangtag that you put outside the door when you check out. You can note problems there.

If there's an immediate problem I always call. Recently we were in a unit that had extremely hot water--dangerously hot. They came right away and measured it at 160 degrees and made an adjustment.

That same unit had ALL the throw pillows missing. Who goes to a timeshare and steals all the orange and aqua pillows?? We owners pay for those. I reported that at check out so we did not get charged.

If I break a dish I leave a note so they can replace it for the next guest.
Jolene

 

[SueDonJ]

Yes, we've called for maintenance during our stays when something needed fixing, and we also call for missing items. (We don't do an inventory, though, so we don't know if anything's missing until we go to use it.) Knock on wood, so far every time we've had to call we've gotten a response within a short time, and then the front desk calls a few hours later to make sure things have been taken care of.

The few resorts we've visited have all had a "comment card" somewhere in the unit, usually on one of the side tables in the living room. We fill that out for every stay and leave it on the kitchen counter. Our last stay, we didn't use the shower in the 2nd bath until the last morning and noticed then that the drain was verrrrrrrrry slow. Rather than call, I noted in on the card and also stopped by the front desk on the way out to let them know.

 

[1950bing]

When I was an owner, I made up my own checklist and submitted the first day
I was there. I wanted it fixed for me, not the next person. With what they got for maintenance fees I expected NO flaws at all and I insisted it be spotless !

 

[MichaelColey]

If it's something that we care about, we'll report it immediately so that it can be fixed for our stay. If it's not, I'll usually still report it so that it's fixed for others. Sometimes I'll do that right away and just ask that they work on it sometime when we're not there or after we check out. I figure they don't know about things like that unless those who are using the unit report the problems.

 

[Jaybee]

As others have stated, I report things that aren't working as soon as we see them. (Don't want them to blame us)

Last time we stayed at Riviera Beach & Spa, a wine glass broke in the dishwasher, and I reported it to the front desk. When we left, I saw that they had charged us $2.00 for it. I as a bit upset.

At Harbortown Point, there is always an inventory sheet to be filled out, which is a bit of a nuisance, but at least we'll find out what's there, or supposed to be.

 

[aandmrun]

We also report any maintenance problems to the front desk immediately after check-in. There actually haven't been many problems, since the resorts are usually kept clean and maintained. It will usually just be a light bulb being burned out or something like that. Last time it was "no salt and pepper shakers" at Ko Olina. Guess someone took them on a picnic and never returned them. The front desk is always quick to send a housekeeping or maintenance employee to remedy the situation. I love being on vacation!!! At home we have to do our own maintenance.

 

[pedro47]

Who goes to a timeshare and steals all the orange and aqua pillows?? We owners pay for those. I reported that at check out so we did not get charged.

If I break a dish I leave a note so they can replace it for the next guest.
Jolene

I agree with you 100%. I am sick and tired of people stealing from our unit especially the florial arramgments.

 

[KathyPet]

IMHO it should be the responsibility of the housekeeping supervisor staff to do a full inventory of the units on a regular basis and replace missing items. It should not be up to the occupiers of the units to report missing items.
THe housekeeping supervisory staff should also be doing regular checks to ensure that things are working like lights, drains in bathrooms etc. etc. That is what I pay these hefty Maintenance fees for and I expect my unit to be in tip top condition when I arrive,

 

[bobcat]

IMHO it should be the responsibility of the housekeeping supervisor staff to do a full inventory of the units on a regular basis and replace missing items. It should not be up to the occupiers of the units to report missing items.
THe housekeeping supervisory staff should also be doing regular checks to ensure that things are working like lights, drains in bathrooms etc. etc. That is what I pay these hefty Maintenance fees for and I expect my unit to be in tip top condition when I arrive,

I always report any problems.IF too many I ask for another unit. If things keep breaking, I ask for something for our trouble. WE pay high M F' s for Marriott. I expect rooms to be clean and no broken items. When you report problems, it lets the resort know somebody is not doing their job of checking units good. ALSO, when you leave, you could be charged for broken items you did not report.

 

[Quilter]

At Ocean Pointe the units are taken out of service on a rotating basis for repairs. The chief engineer says his team can only know so much and invites owners and guests to be his extra eyes looking out for items needing repair. They also appreciate it when the guests allows items to be fixed during their stay as it keeps rooms in the rotation for being occupied.

 

[Empty Nest]

This week we traded into a NON MARRIOTT high end resort.

DH flushed the toilet, and it was plugged to overflowing. He quickly shut off the water valve and called maintenance. No plunger in the room.

How could the housekeeper not know the toilet was plugged when cleaning it??
Did the cleaning rag get flushed down?
Was it really cleaned or just wiped?
eeewwww. I don't want to know.

 

[KathyPet]

There should definitely be a card for the occupants to fill out if things are not up to expectations either not working, missing items or not clean. All resorts should include a inventory list in the vacation experience guide that is in your unit so that guests know what they are supposed to have. If this list is not there then your resort staff is not doing their job.

 

[Lee55]

We always report any problems to the front desk. I agree with the prior post, if there was a card in each unit to advise guests to inform the resort of missing or broken items, that would help.

 

[MALC9990]

We always report any problems to the front desk. I agree with the prior post, if there was a card in each unit to advise guests to inform the resort of missing or broken items, that would help.

Absolutely we do this whenever necessary. In fact we are at PBC at the moment and I only recently mentioned to housekeeping that there seemed to be an issue with the tiled floor in one area of the main living area - it is making a crunching sound when I walk on it - fortunately we are on the ground floor. Within minutes several more staff appeared and then mainteneance staff came in. End result - the unit will be taken out of use when we check out - looks like the cement sub floor under the tiles is crumbling - my first thought - and this will require the ceramic tiles to be taken up and the sub floor investigated and attended to.

That will possibly have an impact across the other two ground floor units in this block.

Yes - for those that were surprised at the mention of housekeeping - here at PBC you get a full hotel level service from housekeeping everyday - it also includes the washing of all dirty dishes.

 

[DebBrown]

IMHO it should be the responsibility of the housekeeping supervisor staff to do a full inventory of the units on a regular basis and replace missing items. It should not be up to the occupiers of the units to report missing items.
THe housekeeping supervisory staff should also be doing regular checks to ensure that things are working like lights, drains in bathrooms etc. etc. That is what I pay these hefty Maintenance fees for and I expect my unit to be in tip top condition when I arrive,

I'm with you on this one. I will report things that inconvenience me but find it annoying that housekeeping didn't notice that half the light bulbs were burnt out. I do not do an inventory. I am on vacation!

Deb

 

[dioxide45]

More often than not when we leave the villa it is usually in better shape than when we arrived. This without even calling the maintenance department. The last time we were at Ocean Pointe, the blinds on the door that lead to the patio were all messed up and they could be raised or the louvers adjusted. After taking a look at it I figured out how to fix it myself and it was as good as new. I have also fixed locks on patio doors and loose handles on cabinets so long as no tools were required.

Most times the television is all messed up and it picks up a bunch of static channels and only some of the actual channels. Going through the menu I have it scan the channels and rebuild the channel list. I don't know how people get this messed up. There were also times the DVD plater wasn't connected and we had to fix that too.

I could really care less if people steal the fake flower arrangements on the tables. They are a waste of money and space and are usually placed in the closet while we are in our room and pulled out again at the end of our stay.