My experience is that they are very friendly and caring about their customers indeed. However, their inventory is limited. I currently have 4 DAE credits , have (had) many requests, but ít seems to be very hard to get me a week. I expect one or two of my credits will expire unused.
I am also a RCI member and every time when I put in a request at both tradingcompanies, RCI wins.
I would recommend a request first at DAE.
Loes