We have a new Costco near us so DH and I went on a "stock up" outing last week. They had some great prices on produce, items I usually buy. However, some were a big disappointment. I am wondering if we just got unlucky or if I should avoid Costco produce as a whole. I hate to buy a large quantity at a bargain price that we can't use.
I buy fuji apples every week and have never had a mushy one until Costco. Now I have a dozen mushy fuji apples. Same with the roma tomatoes and cut broccoli. It's just not as good as what I usually buy at the grocery store.
Deb
Deb, my spouse is a Refund Cashier at Costco. I'm told the only time Costco will balk at refunding a food item purchase is when the member is trying to return unopened produce, frozen, or deli items they over-bought. This is because the items must be thrown away - they can't be resold, no matter what condition they're in. One caveat - some apples can be a problem. Granny Smith and Honeycrisp are usually great. Fuji apples are more fragile, and have been a periodic problem. So you may have just gotten a bad batch.
If you bought produce (or anything) that was unacceptable, you SHOULD return it to the warehouse for a refund. Costco tracks returns on each item they get back, and it helps them highlight problem sources with their suppliers. If the food item is really bad, throw it away, but save the container it came in. That way the Refund Cashier can give you a direct refund of what you bought. If they don't have at least the container, they have to involve a Supervisor, and it takes a lot more hassle to get you your money.
Costco tries to provide the best items for the lowest possible prices to their membership. It does them no good at all to try and sell substandard produce, because members expect quality products. If an item is "wrong," they want to know about it. Moreover, you paid good money for your purchase, and you have the right to expect a quality item.
So everyone who reads this: If you aren't happy, TAKE IT BACK.
Dave