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Confused with yearly billing cycle

w.bob

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I have been an owner since 2009. I believe the billing cycle for my unit was Sept each year and that payment was for the coming year. e.g.
billed Sept 2009 for use year 2010
billed Sept 2010 for use year 2011
billed Sept 2011 for use year 2012

It appears that the billing cycle was just change so everyone will now be billed in Jan but it will be for the following use year.

e.g. I paid my fees in October 2011 which I was billed for in Sept 2011 and it covered the use year 2012. I am now being billed in Jan 2012 for use year 2013. I will then be billed in Jan 2013 for use year 2014.

I will now be billed a year in advance so if I pay in Jan of 2012 for year 2013 and do not use the week until Dec 2013 I will have paid 23 months in advance of actually using my week.

Am I looking at it incorrectly. This has been confirmed by the Wyndham Financial Office.
 
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ronparise

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I own fixed weeks converted to points, and I pay my fees monthly to Wyndham, who then then pays the the fees directly to the poa. My understanding is that what I pay through 2012 is for the 2013 fee
 

Joan-OH

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I have been an owner since 2009. I believe the billing cycle for my unit was Sept each year and that payment was for the coming year. e.g.
billed Sept 2009 for use year 2010
billed Sept 2010 for use year 2011
billed Sept 2011 for use year 2012

It appears that the billing cycle was just change so everyone will now be billed in Jan but it will be for the following use year.

e.g. I paid my fees in October 2011 which I was billed for in Sept 2011 and it covered the use year 2012. I am now being billed in Jan 2012 for use year 2013. I will then be billed in Jan 2013 for use year 2014.

I will now be billed a year in advance so if I pay in Jan of 2012 for year 2013 and do not use the week until Dec 2013 I will have paid 23 months in advance of actually using my week.

Am I looking at it incorrectly. This has been confirmed by the Wyndham Financial Office.

I couldn't agree more. I pay my annual fee in July. They said they were going to change the billing cycle to January so everyone would be the same and that my bill was pro-rated, but it was a full bill. I'm not sure what was pro-rated. I know to expect a bill the end of January. But like you, I don't know what use year it will cover. I suspect the January bill would cover 2013 maintenance, but won't know for sure until I get the bill.

Joan-OH
 

w.bob

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I couldn't agree more. I pay my annual fee in July. They said they were going to change the billing cycle to January so everyone would be the same and that my bill was pro-rated, but it was a full bill. I'm not sure what was pro-rated. I know to expect a bill the end of January. But like you, I don't know what use year it will cover. I suspect the January bill would cover 2013 maintenance, but won't know for sure until I get the bill.

Joan-OH

Joan,
The only reason I know about the paying in 2012 for 2013 is because I spoke with Wyndham on Friday 1/20. I was looking at my paperwork and emailed financial services to ask why my online account does not show the dates payments were made and what period the payment covered. They said that they hope to make changes to show more info in the future. Recently I set up an automatic payment plan and the reply to my email also stated an automated payment woud be made on 1/28/2012 but it did not state what period the payment would cover. Since I just paid in Sept 2011 for 2012 I decided to call Financial services. That is when they informed me that the automatic payment on the 28th would be for 2013. I asked specifically about the 2012 payment covering 2013 & then the Jan 2013 payment would be for 2014 and they said that is correct but they could not answer why I have to pay so far in advance.
 

joestein

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I just got the bill last night and was going to call Wyndham.

Why is Wyndham doing this? Are they having cash flow problems?

Does anybody have any idea?

Joe
 

joestein

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I just got the bill last night and was going to call Wyndham. My bill says annual charge 1/12, but like the OP I paid a full year maintenance in Sept.

If it is 2013, why doesn't the bill state this.

Does anybody know why is Wyndham doing this? Are they having cash flow problems?

BTW... It would have been very helpful if Wyndham could have included a letter explaining exactly what this bill is for.

Joe


Joe

xxxxxxxxxxxxxxxxxxxxxxxxx
 

ParisTexan

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Confused as well

I am brand new and have enjoyed all the info and knowledge. This issue is just unsettling to say the least. We just paid almost $700 in dues(mf, taxes, reserve fund) and have an invoice we recieved on the 24th states it is due on the 28th for $770. These payments are literally one month apart. Wow...did anyone think about this and consider some common sense options in a more customer friendly manor?This really seems bad timing when people are having such financial pressures as it is.:confused:
 
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