Concern Over Indefinite Closure of Turtle Cay Resort in Virginia Beach

[majordeakins]

Hi all,

I'm a longtime Turtle Cay Resort owner (two fully paid deeded units, no mortgage, just maintenance fees) and am very concerned about the resort’s indefinite closure.

The resort originally shut down in October 2024 for balcony repairs. But recent updates from Hilton Grand Vacations now cite severe structural issues — including steel corrosion, fire protection failure, and major waterproofing concerns. The communication has been vague, and the closure is now expected to last through at least 2025, with no firm plan for reopening.

Has anyone here been through a similar situation at a Hilton-managed property?

• What kind of resolution did owners receive?
• Did anyone get transferred to another property or offered alternative ownership options?
• If the property never reopens, what rights do we have?

I'm also wondering whether owners at Turtle Cay should prepare for special assessments or worse.

Appreciate any insight or experiences you’re willing to share — especially from those who've dealt with shutdowns or property exits before.

Thanks,
Deakins

 

[TUGBrian]

certainly does not sound good, I am sure the bod/association is doing their best to get an estimate for the cost (or even the entire scope) of repairs needed to reopen to even have the opportunity to decide if/how/when that cost can be absorbed by the owners or paid by insurance.

 

[dayooper]

Hi all,

I'm a longtime Turtle Cay Resort owner (two fully paid deeded units, no mortgage, just maintenance fees) and am very concerned about the resort’s indefinite closure.

The resort originally shut down in October 2024 for balcony repairs. But recent updates from Hilton Grand Vacations now cite severe structural issues — including steel corrosion, fire protection failure, and major waterproofing concerns. The communication has been vague, and the closure is now expected to last through at least 2025, with no firm plan for reopening.

Has anyone here been through a similar situation at a Hilton-managed property?

• What kind of resolution did owners receive?
• Did anyone get transferred to another property or offered alternative ownership options?
• If the property never reopens, what rights do we have?

I'm also wondering whether owners at Turtle Cay should prepare for special assessments or worse.

Appreciate any insight or experiences you’re willing to share — especially from those who've dealt with shutdowns or property exits before.

Thanks,
Deakins

Ugh!!! That's not good news. I have not heard of any HGVC resort going through that, but I could be wrong. Hopefully the board will take care of you all and no special assessments are needed.

 

[pedro47]

Looks/sound liked this resort is closed for the remaining of the year 2025.
I’m still checking on this resort.

 

[wsullivan]

I am a TC owner that also bought Diamond points, now HGV. I have not called them yet but I have many questions. Did HGV acquire the real estate? Have they filed suit against the developers or contractors? Have they pursued insurance coverage? All we hear is that owners may be looking at a special assessment. Nothing about other sources of funds. This resort is unusual in that to settle claims when the owner prior to Diamond went bankrupt, owners were given the option to buy into the Diamond point system at substantially greater costs or just keep their unit at Turtle Cay. We went with the Diamond option. Those who did not are even worse off than we are. Their only asset is a dead resort.

 

[majordeakins]

I am a TC owner that also bought Diamond points, now HGV. I have not called them yet but I have many questions. Did HGV acquire the real estate? Have they filed suit against the developers or contractors? Have they pursued insurance coverage? All we hear is that owners may be looking at a special assessment. Nothing about other sources of funds. This resort is unusual in that to settle claims when the owner prior to Diamond went bankrupt, owners were given the option to buy into the Diamond point system at substantially greater costs or just keep their unit at Turtle Cay. We went with the Diamond option. Those who did not are even worse off than we are. Their only asset is a dead resort.

Thanks for sharing your perspective — it's really helpful hearing from someone who converted to the Diamond/HGV point system. We're still deeded owners and haven’t converted, so your experience gives some contrast.

You mentioned that those who didn’t convert are “even worse off… their only asset is a dead resort.” I’m genuinely curious — what makes you say that? Especially since we haven’t received clear updates yet about what HGV plans to do long-term. As of now, they’ve already booked us into a tier six HGV hotel for our upcoming week, so it seems like they’re honoring reservations during construction. If the repairs extend into next year, wouldn’t that continue?

I also don’t quite understand all the hate timeshares get, especially in cases like ours. We were gifted two fully paid units (no loan, just maintenance). We pay about $1,200/year total, and our red-week units could easily rent for $4K–$5K a week — which means, if we rented them out, we’d potentially make a solid return each year with minimal effort. Maybe not “income” in the traditional sense, but it feels like a passive gain.

I know timeshares aren’t for everyone, but isn’t the basic equation this simple?

If your usage or rental value consistently exceeds your maintenance fees, it works.

Would love to hear where I might be off in that thinking — especially from those who've been through similar situations.

 

[pedro47]

I have not been able to ascertain any information about the current status of this resort.

 

[captrags]

We have been Owners for 20 years owners and I spoke to the GM of the resort over a month ago. He stated all owners would be getting an update in the mail in September. Well, it is October 1st and I did not receive any update. Anyone else? Thanks.

 

[pedro47]

I just called my contact at this resort and she did not answer her telephone.

 

[pedro47]

We have been for 20 years owners and I spoke to the GM of the resort over a month ago. He stated all owners would be getting an update in the mail in September. Well, it is October 1st and I did not receive any update. Anyone else? Thanks.

Did the GM mention all repairs have been completd and have the resort pass inspection for occupancy for guests by the City of Virginia Beach ?

 

[pedro47]

An unoffical source the resort will be closed for renovations and will remain closed until all repairs have been completed.
The resort will remain closed through at least 12-31-2025.
The City of Virginia, Building Inspection Department must approve occupancy for guests to stay at this resort.
I cannot name my contact. Is that clear.

 

[TUGBrian]

an owner on FB posted these photos claiming they got an email with info about an owners zoom meeting coming up on 10/21 @ 11am et!

 

[dioxide45]

an owner on FB posted these photos claiming they got an email with info about an owners zoom meeting coming up on 10/21 @ 11am et!

Looks like the standard state mandated annual meeting. Wonder what could be learned from it?

 

[TUGBrian]

they have been radio silent for quite some time, id at least hope they are prepared to issue a statement or answer some obvious questions!

 

[captrags]

I also received one for Beach Quarters for 11/21 at 3:00 PM. Nothing for Turtle Cay as of yet. Will be very Interesting I'm sure.