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Club Wyndham Suspension

SueDonJ

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[Moderator Note: Thanks for all the many reports about this thread. I've deleted the comments that led to them along with every related response. Feel free to Report anything I missed/anything more and if your mod is not available at the moment, the rest of us will give him a hand.]
 

CO skier

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This must be long before my time, because when I purchased in 2010 there was one free guest certificate (so they did double them when they changed to two).
This was in 2012. Maybe I booked three units instead of two. What I do remember is that over more than 10 years of ownership, I paid for only one guest certificate.
 

RENTER

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They have rules that are very simple and easy to follow. You just don’t like them. The rules are:
1. Do not advertise your timeshare for rent.
2. Do not rent your timeshare other than by the approved rental vehicles; i.e. Extra Holidays.
The agreement between Wyndham and Airbnb that allows owners to rent thru Airbnb, makes these rules obsolete.
 

CO skier

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The agreement between Wyndham and Airbnb that allows owners to rent thru Airbnb, makes these rules obsolete.
No, because there are a multitude of third-party rental sites other than Airbnb.
 

RENTER

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No, because there are a multitude of third-party rental sites other than Airbnb.
Sorry but if those other sites have an agreement with Wyndham, then it makes those 2 rules even more obsolete. We are allowed to rent and advertise thru Airbnb and those other sites. Off course the wishful thinkers will tell me this is a trap and will celebrate then the door is shut on me. Their victory will be like Santa Anna's victory at the Alamo where he lost 5 to 10 men for every Alamo defender. Men he could have used when he lost Texas to Sam Houston. WHY? Because I am in my 11th month of being part of the program. August rentals covered August maintenance fees. Once the trap is sprung, that is when I leave. So, I was able to stay around for another year.
 

CO skier

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Sorry but if those other sites have an agreement with Wyndham, then it makes those 2 rules even more obsolete.
That is the point you missed. Airbnb, apparently, is the only third party site with such an agreement.
 

Richelle

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My suggestion was NO GC's unless the owner is present. Simple, Period. Either eliminate GC's or state the rules in clear terms so that we can end discussion on this topic, once and for all.
Even if you limited GC to when owners are present, you're still going to have people renting. They just need to make a two-night reservation for themselves. Sure, that increases their cost, but they can just increase the cost of the reservation. There are fewer people renting, so prices are going up anyway. Until Wyndham verifies that the owner actually checked in, renters can use this to get around the rules. Sure, the concierge can ask if they know the owner (which they do now), but the seller can just coach the buyers and tell them what to say. Sellers always find a way.

Eliminating GC entirely is not an option either. Owners want to send family on vacation without making them financially liable for their timeshare. Not to mention, adding them gives them access to their account. As @HitchHiker71 said, we have suggested a friends and family listed multiple times over the years. This would help, but still wouldn't eliminate the need for GC. Wyndham would likely limit it to a handful of names and would limit how often you can change it. Maybe you want to send someone on their honeymoon that's not on your list. Maybe a family in your church group has to get medical treatment out of state and needs a place to stay. I've seen both these scenarios. I myself sent my cousin on his honeymoon in Rio Mar.

I am not a fan of people renting for profit, but I am not onboard with eliminating GC entirely. There is no cookie cutter solution that is going to fix the problem without hurting the owner who is following the rules.
 

55plus

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Even if you limited GC to when owners are present, you're still going to have people renting. They just need to make a two-night reservation for themselves. Sure, that increases their cost, but they can just increase the cost of the reservation. There are fewer people renting, so prices are going up anyway. Until Wyndham verifies that the owner actually checked in, renters can use this to get around the rules. Sure, the concierge can ask if they know the owner (which they do now), but the seller can just coach the buyers and tell them what to say. Sellers always find a way.

Eliminating GC entirely is not an option either. Owners want to send family on vacation without making them financially liable for their timeshare. Not to mention, adding them gives them access to their account. As @HitchHiker71 said, we have suggested a friends and family listed multiple times over the years. This would help, but still wouldn't eliminate the need for GC. Wyndham would likely limit it to a handful of names and would limit how often you can change it. Maybe you want to send someone on their honeymoon that's not on your list. Maybe a family in your church group has to get medical treatment out of state and needs a place to stay. I've seen both these scenarios. I myself sent my cousin on his honeymoon in Rio Mar.

I am not a fan of people renting for profit, but I am not onboard with eliminating GC entirely. There is no cookie cutter solution that is going to fix the problem without hurting the owner who is following the rules.
Guest certificates are needed when traveling with family and extended family who are not listed on the membership, and with friends. That is what guest certificates are intended for. It's been three years since using a guest certificate, but I'm sure I will in the future.
 

Richelle

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Guest certificates are needed when traveling with family and extended family who are not listed on the membership, and with friends. That is what guest certificates are intended for. It's been three years since using a guest certificate, but I'm sure I will in the future.
I agree but there is nothing wrong with sending family on their own to vacation when you cannot use your points. It's the selling part I take issue with.
 

HitchHiker71

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Guest certificates are needed when traveling with family and extended family who are not listed on the membership, and with friends. That is what guest certificates are intended for. It's been three years since using a guest certificate, but I'm sure I will in the future.
Definitely - we sent our two sons to the new Atlanta resort late last summer at their request and used a GC. They are too young to be added as owners and to take on any financial obligations associated to our timeshare - so adding them as a named owner is not a good solution either as they aren't in any position to take on any financial liabilities.
 

rickandcindy23

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It's really a shame Wyndham doesn't have a lot of properties in Europe. Our daughter could really take advantage of Europe accommodations. She has been to Italy, Greece, Spain, France, Norway, Sweden, Denmark, Germany, and no timeshares for a few nights at at a time to plan her trips and use Wyndham. Not that other systems have much either.

Our daughter-in-law keeps planning trips that are not using timeshares, either. We booked a lot of hotels in Italy, and now she is talking about Alaska to see the northern lights. Not excited about going to Alaska when she wants to go, which is winter. Brrrrr....
 

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I agree but there is nothing wrong with sending family on their own to vacation when you cannot use your points. It's the selling part I take issue with.
Depends on who you ask. Or who will tell you even if you do not ask.

I am in the camp that anyone over the age of 18 or maybe 21 in some locations can check in. As long as their name is on the reservation and the owners account are not more deliquent then allowed. Photo ID and deposit if required.
 

am1

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It's really a shame Wyndham doesn't have a lot of properties in Europe. Our daughter could really take advantage of Europe accommodations. She has been to Italy, Greece, Spain, France, Norway, Sweden, Denmark, Germany, and no timeshares for a few nights at at a time to plan her trips and use Wyndham. Not that other systems have much either.

Our daughter-in-law keeps planning trips that are not using timeshares, either. We booked a lot of hotels in Italy, and now she is talking about Alaska to see the northern lights. Not excited about going to Alaska when she wants to go, which is winter. Brrrrr....
Probably too costly and not enough sales potential. Each country one would sell in would be different paperwork.
 

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Probably too costly and not enough sales potential. Each country one would sell in would be different paperwork.
I'd also surmise that the often nefarious and deceptive sales practices that timeshares utilize every day here in the US would run into more legal/regulatory limits given the EU countries, at least the western block EU countries, generally have much more substantial consumer protections in place from what I've read and observed.
 

geist1223

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comicbookman

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Wyndham doesn't owe owners any such real definition, as has been debated ad nausem on this forum many times. In point of fact, until and unless Wyndham is forcibly required to do so, meaning a lawsuit requires such action to be taken, Wyndham will never provide a clear definition, as that would allow any/all owners attempting to rent for profit a direct method to "fly under the radar" so to speak, which is precisely why Wyndham will never do so. The rules are intentionally vague by design. Undoubtedly there are methods used, and those methods will never be published. Lastly, there have been threads in the past that provided the contractual verbiages in scope. In the final analysis, every contract in force also refers to the Member Directory as a rules base - meaning that when you sign any Wyndham contract - it clearly refers to the Member Directory - as well as many other founding trust documents - for legal reference. This also applies to resale contract owners - that's why it's in the Member Directory - with supporting verbiage in the actual founding trust documents. In the current Member Directory - to which every current owner is legally bound to - on page 340 under Program Disclosures section:

View attachment 80521
But that still does not actually say anything. Unless they define commercial purposes, somewhere, it is an unenforceable restriction. (yes, I am a lawyer) Wyndham is banking on the fact that no one has the resources to fight them on this, and so far, they are correct. It is unlikely that anyone will expend the resources necessary to seriously challenge them. Even if someone did, and won, then they would simply publish a definition that would disqualify that person. It's like trying to build a wall out of sand.
 

Breezy52

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We have more than double 1.4 million points and used them extensively until her illness. We actually have 5 owners, but my mom was the primary owner. We have never used the points as "rentals" exclusively, just for friends and members of our community which is why we never used large numbers of guest passes until she became ill.

I appealed to Wyndham, and sent documentation - even her death certificate.

It sounds like I am up the creek without a paddle b/c there is no appeal process. It is such a same because our kids and family members grew up going to Wyndham resorts but I think it may be time to part company and move in a new direction.
This is the cruelest application of a rule I’ve ever heard. If I had the energy, I would let them know via writing, and any other form of contact you have, that you will be placing an ad or letter reporting their actions in every time share outlet that exists in writing and online.

I have seen this work when the cruise company my brother was booked on refused to cancel and reimburse as the Carr fire approached their house. They were supposed to cruise while waiting to hear whether it had burned. Threats of media exposure changed their decision. Granted this would be time & energy consuming but you could choose not to go through with it.
 

RENTER

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This is the cruelest application of a rule I’ve ever heard. If I had the energy, I would let them know via writing, and any other form of contact you have, that you will be placing an ad or letter reporting their actions in every time share outlet that exists in writing and online.

I have seen this work when the cruise company my brother was booked on refused to cancel and reimburse as the Carr fire approached their house. They were supposed to cruise while waiting to hear whether it had burned. Threats of media exposure changed their decision. Granted this would be time & energy consuming but you could choose not to go through with it.
Many have already done so, and it seems to have made a difference and their guest passes are getting thru. It may because they are also using the points for themselves, and Wyndham has backed off owners renting to cover their costs after weeding out the true commercial companies that were renting for profit. Of course, the usual people who hate renting will say it is only a matter of time before Wyndham goes after those owners.
 

Zeke_62

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Wyndham does not care. Their BBB rating is horrible. Writing to them is use less, they ignore complaints. Their social presence is all negative.
 

Jeddy

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May I offer a suggestion.
Wyndham is a publicly traded hotels and resorts company.
WH trades on the NYSE. Last price (befor Labor Day 2023) was U$77.11.
Purchase one share of the company (less than US$80) which makes you an investor.
Take your complaint about your suspension issue to INVESTOR RELATIONS.
Be polite; explain the circumstances; and inquire if there is anything they can do to assist an Owner and an INVESTOR.
The Investor Relations contact has email, snail mail, and phone information.
No need to tell them how many shares you own; you are an OWNER of a part of the company.
While WH may (or may not) have a good "Customer First" attitude, the certainly do NOT want annoyed investors.
You may find more sympathetic ears on the Investor side than on the Retail side of Wyndham.
 

Zeke_62

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@Jeddy Now that is an interesting thought. I love the actual Wyndham timeshares. Wyndham management leaves a lot to be desired. The changes in the last few years have certainly not been pleasant for many owners. New constantly non functioning website, paymentus, split off resale (agree it needed to be done, but horrible implemtation), re-evaluation of every other year contracts, vendetta against renting. And, now they are offering $50 to some owners to book a trip! It has been long enough now, that I really have to think about how the website used to work and how easy and fast it was to book, to upgrade, and to see my reservation lists both upcoming and past. In the annual owners meeting they stated the number of owners is reducing, indicating more are getting out faster then new people are buying. I never thought to look at stock. Is there any correlation? Likely not.

1693979094943.png
 

Jeddy

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This is the wrong company for issues with the timeshare. The correct company is TNL.
Paxsarah, thank you, you are correct. TNL is the operator of the Wyndham Destinations timeshare business, and they operate Panorama (which owns RCI).
 
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