Last week we checked out of SurfWatch and I used 2 Marriott gift cards to settle room charges. One front desk clerk had to show another one how do take care of the charges. No problem, it's all part of new people being trained, right? It took a while to do the transaction but we were finally on our way. One card was thrown away, the other I took with me.
Today we began week 3 on Hilton Head by checking out of Barony. DD arrived last night. She's an ER nurse. . .I had made an appointment for a 4 p.m. relaxation massage to surprise her. HHI resorts have a practice of cooperating with each other when guests are moving from one resort to another. We didn't have to leave our unit at Barony until we were called by Grande Ocean that our new room was ready.
We got the call to move shortly before her 4 p.m. appt. After emptying the room, loading the car, I went with her to check-in at the Spa and tried to get charge for appt. sent over to front desk so I could settle up on all charges for the week with the balance on the Marriott gift card I had used at SurfWatch. Spa was having trouble entering charge so I said I'd deal with the front desk. Walked across lobby and waited. 2 people at desk and a continuous line of Friday check-ins. Finally my turn. I explain the problem Spa was having with charge. Front desk person picks up phone, calls over to the Spa and they have a phone discussion that causes her to seek out help from manager behind "the door". It was very obvious the Spa was challenging the ability for it to be charged to room but in the end the Spa lost. Then the gift card was run and it showed a $0 balance. By now I'm probably into this by 1/2 hour. I explained that the previous week I used the same card at SurfWatch for $22 charge and the remainder ($250 - 22) should still be on it. Once again the front desk person goes behind "the door" and comes back with the manager. They pull up record of charges at SurfWatch and see the entire $250 was removed from the card instead of just $22. More work in and out of "that door". I head to Marketplace for a cup of Zen tea. By the time I'm done it's close to a hour from the start.
I'm home at Grande Ocean for a week. Spent the gift cards so it's an easy peasy credit card.
Today we began week 3 on Hilton Head by checking out of Barony. DD arrived last night. She's an ER nurse. . .I had made an appointment for a 4 p.m. relaxation massage to surprise her. HHI resorts have a practice of cooperating with each other when guests are moving from one resort to another. We didn't have to leave our unit at Barony until we were called by Grande Ocean that our new room was ready.
We got the call to move shortly before her 4 p.m. appt. After emptying the room, loading the car, I went with her to check-in at the Spa and tried to get charge for appt. sent over to front desk so I could settle up on all charges for the week with the balance on the Marriott gift card I had used at SurfWatch. Spa was having trouble entering charge so I said I'd deal with the front desk. Walked across lobby and waited. 2 people at desk and a continuous line of Friday check-ins. Finally my turn. I explain the problem Spa was having with charge. Front desk person picks up phone, calls over to the Spa and they have a phone discussion that causes her to seek out help from manager behind "the door". It was very obvious the Spa was challenging the ability for it to be charged to room but in the end the Spa lost. Then the gift card was run and it showed a $0 balance. By now I'm probably into this by 1/2 hour. I explained that the previous week I used the same card at SurfWatch for $22 charge and the remainder ($250 - 22) should still be on it. Once again the front desk person goes behind "the door" and comes back with the manager. They pull up record of charges at SurfWatch and see the entire $250 was removed from the card instead of just $22. More work in and out of "that door". I head to Marketplace for a cup of Zen tea. By the time I'm done it's close to a hour from the start.
I'm home at Grande Ocean for a week. Spent the gift cards so it's an easy peasy credit card.
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