Change to Redweek process and all those extra fees... And not in a good way.... [MERGED]

[hurnik]

That is what I was seeing. I will list on both I guess and hope it rents out on Redweek, lol.

Are there pros/cons for each in regards to a renter that cancels? On Koala for example, I specified no cancellations, but what are my protections if they do?

With Redweek, you do not specify the rental terms and conditions. They do. (Redweek removed the DIY option for you to supply your own rental contract, terms, cancellation policies, etc.) It's now 100% up to Redweek. In the past, Redweek HAS screwed owners with cancellations during COVID and I believe at least one case post-COVID where the renter didn't "like" the unit or something and the owner didn't get their money and lost their week as well. THAT past behavior (plus other Redweek behaviors) make me not trust them. Fool me once... and all that.

I don't know if I've seen/heard of Koala screwing the owners like Redweek has, but I also don't know about any rental contract stipulations, etc. (ie: in what terms can a renter say the unit wasn't "up to standards" and get a free partial or complete stay, or get cold feet and cancel for a reason and leave the owner empty handed).

It's entirely possible for both that there is no recourse for an owner in any scenario. All I do know is that Redweek has a proven track record of not siding with the owner and always the renter.

 

[montygz]

That is what I was seeing. I will list on both I guess and hope it rents out on Redweek, lol.

Are there pros/cons for each in regards to a renter that cancels? On Koala for example, I specified no cancellations, but what are my protections if they do?

Redweek spells out the details in the rental agreement:

Sample Rental Agreement | RedWeek

Sample Rental Agreement

www.redweek.com

 

[Norcal5]

I rented my unit through Finding Meili this year, and in the future will list on there before giving Redweek anymore money, because F Redweek, if I'm being honest.

Do you have a contact for finding Meili? I joined and tried to list an property and the Purchase button doesn’t seem to do anything.

 

[NTP66]

Do you have a contact for finding Meili? I joined and tried to list an property and the Purchase button doesn’t seem to do anything.

Nope, and that's one of my issues. I literally cannot find a customer service e-mail address or phone number for them. This is why I will only do a DIY rental there, because then I control the contract terms, payment, etc. I can't imagine having an issue and then not knowing who to contact. The only contact info I found was legal@findingmeili.com, which is listed in their privacy policy.

Edit: Scratch that, managed to find a support contact: support@findingmeili.com. Hidden on a page not linked on the main site, lol.

 

[DeniseM]

hello@findingmeili.com

 

[NTP66]

I'd be shocked if the hello address wasn't a generic mailbox that doesn't accept mail. That's where their welcome e-mails come from.

 

[hurnik]

I'd be shocked if the hello address wasn't a generic mailbox that doesn't accept mail. That's where their welcome e-mails come from.

I have used it before and did get a response from that email address back in June, 2025.

 

[NTP66]

I have used it before and did get a response from that email address back in June, 2025.

Good to know. I just sent them an e-mail to see if they had other contact info, like I don't know, a phone number.

 

[hurnik]

Good to know. I just sent them an e-mail to see if they had other contact info, like I don't know, a phone number.

Yes, I agree the contact info leaves much to be desired.

 

[DeniseM]

It's not a generic email address - if they contact you, they use that email themselves.

 

[NTP66]

Well, color me shocked. The site still throws up some red flags for me, but since it has a DIY option right now, I can ignore them. My renter's check cleared, and they signed my contract.