Caution-Enterprise Car rental, Big Island

[lizap]

I don't have a problem with hiring some younger folks, but it would be nice to see some more mature folks 'sprinkled in'. I find that usually, age does bring about better judgment and wisdom.

Good for them. It's nice to know someone is hiring those college graduates. In fact my sil and bil suggested to one of my daughters that she look into Enterprise. They had rented from them and were impressed with what one of the employees had told them about their employment program.

 

[gmarine]

Have also had problems with Enterprise's customer service. They tend to hire a lot of young people right out of college..

I dont know if thats true or not but if it is maybe that's why Enterprise has the highest customer satisfaction rating of all rental car companies for the second year in a row according to JD Power.

 

[T-Dot-Traveller]

I don't have a problem with hiring some younger folks, but it would be nice to see some more mature folks 'sprinkled in'. I find that usually, age does bring about better judgment and wisdom.

Those would be the location managers and district mgrs.

from what I have gathered most of them started as " just out of college new hires '
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PS / FYI
My first cell phone was from Enterprise - 1988 - Clayton Missouri
" rent to own " wired into my car . It was $ 50 a month for 24 months and I think air time was about $ .50-.75 a minute with a $ 40 month plan = $ 90.00 month if you talked
4 minutes a day x 20 business days . If you did the $ 400 a month plan I think the per minute was $.25

 

[MichaelColey]

I think what rental car companies consider "full size" has shrunk over the years.

This.

What WE would consider full size and what the rental car companies consider full size are VERY different. It's not any one company. It's ALL of them.

I generally rent with National, because I have Executive status with them and am able to reserve a mid-size and pick any car off the executive aisle (which are generally full size, premium, small SUV, and often minivan). The Emerald Aisle (available for anyone who signs up for it) has a similar selection (although usually not as high end).

That said, I always check prices and if there's a huge difference (especially if I can just BOOK what I need -- usually a minivan), I book elsewhere. For instance, we had two longer-term rentals in Hawaii last month where I booked minivans at reasonable rates, and I'm currently in Vegas where I got a Volvo from Sixt for $89 for 4 days.

 

[cali-gal]

All car rental companies have complaints but I've never heard of Enterprise having a bad reputation. Enterprise is generally regarded among the best in the industry for customer satisfaction.

Can you direct me to where you saw the info about Enterprise having a widespread reputation for bogus damage claims ? I rent from Enterprise often and I'm curious about this.

Go to Yahoo or Google and type in "Enterprise bogus damage claims."

 

[jehb2]

Some years ago we rented a 7 passenger mini van on the Big Island. They tried to give us a 6 passenger mini van insisting that 7 people could fit until I made them personally look at the back seat. So then they tried to give us an 18 passenger van. While we were standing there someone pulled up to drop off a 7 passenger mini van. We told them we would take that one.

 

[gmarine]

Go to Yahoo or Google and type in "Enterprise bogus damage claims."

You will get similar results typing the same with any car rental company. All of them have some unhappy customers.

Go to Google and type " car rental company highest customer satisfaction".

 

[cali-gal]

You will get similar results typing the same with any car rental company. All of them have some unhappy customers.

Go to Google and type " car rental company highest customer satisfaction".

I was responding to the direct question of where one can find those complaints about Enterprise, thus I suggested that specific terminology as a search request. Of course you can find complaints about all car rental companies--I never suggested Enterprise was the only one with complaints. I will mention that on elliott.org, Enterprise does seem to be complained about the most. It doesn't make them necessarily the worst, just most complained about on that site.

Photographing the rental car before and after renting will eliminate the majority of issues regarding bogus claims with any company, which I always do.

 

[philemer]

Their own way of doing things is fine. A business model that apparently includes frequent bogus damage claims is not. Simple as that.

My only bogus damage claim was a few years ago from BUDGET. They're all crooks. Never had any problems with Enterprise.