For about the 3rd time, I have felt it necessary to contact Amazon Support. This was about a different problem, but the result was the same.
Synopsis: My Kindle 7" HD slowed charging to a crawl. 24 hours on their high speed charger brought it up from +-20% charge to 80ish%. Then today after running it down to 50%, 5 hours couldn't get it above 65%. According to the website, 5 hours is supposed to fully charge it at any time.
I'm thinking my Kindle is out of warranty. Boo!
So I wrote an email outlining the problem to Kindle support, and promptly get an automated email that I can expect a detailed email within 12 hours. Cool, I think.
An hour later, I get an email from someone in India, saying we need to talk on the phone because they can't authorize replacement by email. And a link. I click the link, and press the button that says, "Call Me". Honestly, before my finger is off the button, my phone is ringing. A support guy, my new best friend from Kentucky, Chris asks me a few questions, has me do a few tests on it, we chat about bourbon from KY, and trout from Idaho. Oh, we did a couple of things to the Kindle, too.
It looks like he was able to guide me to a solution, the Kindle seems to have survived it, and he says he will call back tomorrow to check on how the 'repair' is holding up.
These people are terrific. Fast, courteous, accurate, able to zero in on the problem, and able to solve it themselves without resorting to supervisors.
Another quick anecdote. Last week, I'd ordered an item from Amazon Gold box. It was $130 and retail was $330. It never made it to my town, and was returned to Amazon returns. Online, it said I could re-order, but by then, the sale was off and it was $230! I called support, and they re-shipped me the item, overnight air, at the lowest price. I had it by noon the next day!
Again, these people are great!
No wonder they call themselves, "The Earth's most customer customer centric company."
Synopsis: My Kindle 7" HD slowed charging to a crawl. 24 hours on their high speed charger brought it up from +-20% charge to 80ish%. Then today after running it down to 50%, 5 hours couldn't get it above 65%. According to the website, 5 hours is supposed to fully charge it at any time.
I'm thinking my Kindle is out of warranty. Boo!
So I wrote an email outlining the problem to Kindle support, and promptly get an automated email that I can expect a detailed email within 12 hours. Cool, I think.
An hour later, I get an email from someone in India, saying we need to talk on the phone because they can't authorize replacement by email. And a link. I click the link, and press the button that says, "Call Me". Honestly, before my finger is off the button, my phone is ringing. A support guy, my new best friend from Kentucky, Chris asks me a few questions, has me do a few tests on it, we chat about bourbon from KY, and trout from Idaho. Oh, we did a couple of things to the Kindle, too.
It looks like he was able to guide me to a solution, the Kindle seems to have survived it, and he says he will call back tomorrow to check on how the 'repair' is holding up.
These people are terrific. Fast, courteous, accurate, able to zero in on the problem, and able to solve it themselves without resorting to supervisors.
Another quick anecdote. Last week, I'd ordered an item from Amazon Gold box. It was $130 and retail was $330. It never made it to my town, and was returned to Amazon returns. Online, it said I could re-order, but by then, the sale was off and it was $230! I called support, and they re-shipped me the item, overnight air, at the lowest price. I had it by noon the next day!
Again, these people are great!
No wonder they call themselves, "The Earth's most customer customer centric company."
