If I get a trade, can I cancel it?
Yes, but only within 24 hours, and only by telephone. The 24 hour cancellation period starts from the time of confirmation and you must call during II’s business hours to cancel a confirmed exchange. If you have selected regular mail as your choice of notification for confirmations, you must change that to email in order for the cancellation period to apply. (Note: all trades made within 7 days of check-in basically can not be cancelled)
If I have a confirmed exchange and have to cancel it, what happens?
• When you cancel a week before 60 days of check-in, you get a replacement week. That week is good for 1 year from the date you canceled. ( not the check in date of the deposited week you started with.) If you cancel 59 - 14 days of check-in, your replacement week can only use the "Flexchange" service to make an exchange. You also lose your exchange fee.