Canceling Vidanta Contract

[JD58]

I signed a contract on July 5 at their Riviera Maya location. I emailed a rescission to them this morning (July 11) with an attached pdf document that is signed by me. There is no physical address for sending a rescission letter via postal service. The email went to the sales person and to owner services.

 

[T-Dot-Traveller]

I would be sure to snail mail a copy to Vidanta Member Services and get a post office receipt .
MUST DO before rescission time is over .

Here is a Nuevo Address from the website :

Vidanta
Av Paseo de las Moras
Fracc Nautico Turistico
Nuevo Vallarta Nayarit
CP 63735

Mexico

attn Member Services

( head office for Member Services is at Nuevo )

 

[JD58]

I'll send a letter to that address today (July 12), since this is the fifth business day after the contract date. I did get a response to my email from Vidanta, as follows:

Thank you for contacting Member Services at Grupo Vidanta Riviera Maya. Your message has been received and your case will be directed to one of our Member Services Representative who will be contacting you within the next 48 hours regarding your request.

All messages are responded to in the order they were received.

Respectfully Yours

Member Services Riviera Maya

 

[Karen G]

I'll send a letter to that address today (July 12), since this is the fifth business day after the contract date. I did get a response to my email from Vidanta, as follows:

Thank you for contacting Member Services at Grupo Vidanta Riviera Maya. Your message has been received and your case will be directed to one of our Member Services Representative who will be contacting you within the next 48 hours regarding your request.

All messages are responded to in the order they were received.

Respectfully Yours

Member Services Riviera Maya

Have you notified your credit card company that you have rescinded the contract? Be sure to do that if you haven't already.

 

[JD58]

Have you notified your credit card company that you have rescinded the contract? Be sure to do that if you haven't already.

I'll be doing that by this weekend. Just to cover all bases, even though I have emailed Vidanta and the Mexican agency that oversees the industry, I also sent a letter via DHL (so that I can track it) this morning.